ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,124 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 18th September 2025

Subin L

ororowear.com 5 star review on 9th September 2025

Anonymous

ororowear.com 5 star review on 31st August 2025

Cheryl F

ororowear.com 5 star review on 25th August 2025

Christienne W

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Kelsey resolved my issue quickly and courteously. The Buffalo heated gloves are great for cool days, but not extreme cold (20 degrees F or less).”

Helpful Report

Posted 6 months ago

“Once I got it charged love the warmth . But I didn’t get a charging block . And my iPhone block doesn’t work . Had to hook it up to my computer.”

Helpful Report

Posted 6 months ago

Hi Charlene, thank you for your review. To reduce our environmental impact, we no longer include a charger with our heated apparel. However, a USB charging cable is still provided, so you can use any charger with a USB-A port. We appreciate your understanding as we make this transition, and we thank you for trusting our brand. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“I have a vest coat and the Fleese jacket. I find that the Fleese does not heat as well as the vest and coat. I also wish it had heated pockets like the vest.”

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Posted 6 months ago

“My husband loves it. Wish I could of gotten one.”

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Posted 6 months ago

“I bought the vest for my partner, horseback riding in cold weather is much more pleasant now.”

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Posted 6 months ago

“I am very happy with my gloves. I wish they were a little skinner.”

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Posted 6 months ago

“I purchased the classic heated vest maybe two or three years ago and I recently was using it at a hockey game and let my mom use it. She loved it so I just ordered her one for herself. I will say I love the vest and it gets really warm and with the new upgraded battery I purchased later, it stays heated for a lot longer. But, I am very disappointed that it doesn’t come with the charger block for the charging cable. It’s an extra $10. Guys, just add it back in with the purchase. It’s dumb not including it anymore. Or for someone’s first purchase, give them one. It’s convenient to have one immediately upon arrival of your first vest. Other than that, so far so good and I really hope my mom enjoys her new vest. Oh and also, customer service support was fast and super helpful. Thanks again guys!”

Helpful Report

Posted 6 months ago

“I purchased an item for my wife. Little did I know that it was a "final sales item" and not eligible for return or exchange. Needless to say, good bye!”

Helpful Report

Posted 6 months ago

Hi Daryl, thank you for your review. Sorry for the unhappy shopping experience. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 6 months ago

“The first one finally wore out. This is a second purchase of the same thing. Very happy with it.”

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Posted 6 months ago

“Since you keep asking me to, I will send a review. The best thing I can say is that the refund was issued quickly. Three years ago I purchased my wife a heated 'Classic' vest. It was very nice quality and the extra small size fit her very nicely. Fast forward to earlier in 2025, the button/switch to turn the vest on and off quit working. It was, understandably, out of warranty and, according to Ororo it was not fixable. My wife really liked the vest so we contacted Ororo about a new one. The closest to what she had was still called 'classic' they said, so we ordered another one. Again in XS. The vest arrived and was very disappointing. The XS size was now huge on her, the neck and arm holes hung on her. The vest did not feel like the same quality as before either. The vest felt thinner and cheaply made. It seemed to be something that you might buy on Teemu, but the price was way more than anyone would pay for something on Teemu. That may be an unfair statement as I have never purcahsed anything from Teemu. I had been a big supporter of the Ororo brand, but no more. I would caution people to make sure that anything they purchase from Ororo be returnable for a full refund.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“Love the idea and the product. Only criticism I have is the location of the on/off button. It's hard to see and a bit inconvenient.”

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Posted 6 months ago

“I have an overall 3. I had a full coat & a vest stop heating within a week of each other. The coat was a Christmas gift to me from my wife & the vest was a Valentine’s gift to my wife from me. The coat was less a couple years old & since my wife purchased through Amazon, the warranty was for 1 year. Buy direct from Ororo, it’s 3 years & would have been warrantied. So I am out of a coat. Wouldn’t replace it thigh it was only a couple years old. The Vest: I ordered from Ororo.com & it was replaced immediately. I did have to send a picture showing the connector was cut off with scissors as they required. Guess they didn’t trust my word from their troubleshooting. I would have given 2.5 stars if available. Wherever you sell your product, stand behind it the same!! Hope this helps someone before buying.”

Helpful Report

Posted 6 months ago

Hi Jeffrey, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“I bought a heated vest for my wife for Valentine's Day as she is often cold out here in WIsconsin. She absolutely LOVES it. I have one myself and the best feature for both of us is the heating element for the neck. Duration of battery seems to be as advertised and construction is sturdy and wll done.”

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Posted 6 months ago

“Although I have used this jacket over a year, but only used it during the winter months. I had an issue with charging the battery which had a poor connection and would never charge thus I had to get a new battery, but it seems as though the battery life does not last as long as the previous one. Overall, I think the price of the battery I paid was too much money.”

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Posted 6 months ago

Hi Daniel, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“This is the best best ever! I have it on constantly. The battery works for about four hours on medium heat, I have two batteries so just swap and charge as necessary. Game changer for someone who is always freezing”

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Posted 6 months ago

“I had to exchange a Christmas gift and everyone in Customer Service was pleasant, professional and fast.”

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Posted 7 months ago

“Absolutely one of the best organizations I’ve ever had to deal with both in terms of service and the quality of its product.”

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Posted 7 months ago

“I havent gotten to wear it yet but wilkl be going fly fishing in Patagonia next week and expect to brea=k it in there.”

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Posted 7 months ago

“My girlfriend loves her jacket. She won’t take it off. She’s particularly impressed with the red stripe on the front as I am too.. Keep up the good work.”

Helpful Report

Posted 7 months ago

“Heated socks are not really warming my feet. Other products like vest and gloves have worked well.”

Helpful Report

Posted 7 months ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

ororowear.com is rated 4.3 based on 1,124 reviews