ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,857 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a birthday gift for a dear friend. The intended use was for skiing and dog walking. She absolutely loves it! We bought the 7K battery bc of a few reviews mentioning disappointment with the 5K mini charge. She found the 5k sufficed for a day of skiing on medium setting. She turned it off in the lodge to prolong the use.”

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Posted 1 month ago

“I have had your vest for two years love it on most days I am wearing it even under heavy coats I use it as a base layer. I ordered a set of gloves hoping for the same result. Not so much they do not keep my fingers warm and I am not sure I am a fan. I am a responder who is out in the cold more than I like to be. The thought was this product would work as well as the vest not so much.”

Helpful Report

Posted 1 month ago

Hi Arthur, thank you for sharing your feedback. We understand how disappointing this can be, especially given how well the vest has worked for you. Heating performance can vary depending on factors like the heat setting and environment. We truly appreciate you taking the time to share your experience, and if you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.

Posted 1 month ago

“This battery does not last long at all and takes 2 hrs to charge”

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Posted 1 month ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. Please feel free to contact our customer service team so we can help check this and assist you further. Thanks for your understanding.

Posted 1 month ago

“Absolutely AWESOME product and the Customer Service is incredible! HIGHLY RECOMMEND!!!!”

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Posted 1 month ago

“Great products, organized for easiness with a smooth shoping experience”

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Posted 1 month ago

“Being warm is priority for me and with my new Ororo heated vest, I am warm! I normally don't have to put a coat on with it as it keeps my core toasty warm, which warms me all over. I love the colors offered too. Most other brands only offer black. I'm really happy with my Royal Blue vvest and get lots of compliments. I also enjoy that it is light and not bulky like most vests. I normally wear large. It appears to be made small as the Large is a bit snug on me. I may have to order an XL. Thanks! deb”

Helpful Report

Posted 1 month ago

Hi Deborah, thank you so much for your wonderful review! We’re thrilled to hear your heated vest keeps you warm and comfortable, and that you’re loving the royal blue color and lightweight design. We also appreciate your sizing feedback—it’s very helpful. Thanks again for choosing ororo and for sharing your experience.

Posted 1 month ago

“I paid for 2 hand warmer on January 7 2026. I never received anything. Nothing.”

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Posted 1 month ago

Hi Vernon, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the experience. In some cases, shipping updates may be delayed or a package can be mis-scanned during transit. Our customer service team is currently following up on this. Thanks for your patience.

Posted 1 month ago

“I cannot get the heated parka zipped up. I’ve had people help me and they still can’t get it zipped up. So I don’t wear it much. I liked the heated vest, but not the parka”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can look into the details and do our best to help resolve this. Thanks for your understanding.

Posted 1 month ago

“Expensive gloves and don’t really get that warm”

Helpful Report

Posted 1 month ago

Hi Lee, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can further look into this and help resolve it for you. Thanks for your understanding.

Posted 1 month ago

“It was mostly good… I ordered three items. One came before Christmas. One a few days after Christmas And one (my e gift card) still hasn’t been emailed to me yet!”

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Posted 1 month ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be. We’ve checked and confirmed it has already been sent—please check the email address used for your order. If you still have any questions, please feel free to contact us and we’ll be happy to help. Thanks for your patience.

Posted 1 month ago

“I have been your customer for a few years. I am happy with the quality of your products. Thank you.”

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Posted 1 month ago

“I had already purchased a heated vest for a friend This time I purchased a jacket. She LOVES them! At age 97, they keep her warm like nothing else!”

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Posted 1 month ago

“Great, well made gloves that do the trick - just a bit clunky. (1) Sizing: The online guide said I should get Small, but I took others' advice and got Medium, which fit perfectly. (2) Warmth: Liners alone work well when the air temp is around 30. At temps in 20s, especially if it's windy, they do neutralize the cold but don't feel warm, even on highest setting. That's okay. Down in the teens, liners at Medium temp plus the outer gloves kept my whole hands warm on a 75-minute outing. (3) Wear comfort: Liners alone allow excellent use of all fingers, after a bit of practice. Liners plus outer gloves allow little manual dexterity - think mittens. Problematic for doing what one must do while walking the dog. (4) Operation: Control button and indicator lights all good. Just hard to access while wearing a coat with heavy sleeves. Changing settings while outdoors with full gear requires removing outer gloves. Tip: When first switching on at High, the control will default to medium after a few minutes, to save battery power. To make it stay on High from the get-go, cycle through Medium and Low, then back to High. (5) Battery life: Looks like maybe 2 hours on High. Definitely will be longer on lower settings - I just haven't tested. BOTTOM LINE: Being 70-plus and needing to take very long (over 1 hour) walks and play outside with my high energy cold-loving dog, regardless of the temperature, these gloves are the solution I've been searching for.”

Helpful Report

Posted 2 months ago

Hi Bob, thank you so much for your detailed review! We truly appreciate you sharing your experience and helpful tips on sizing, warmth, and battery use. We’re glad to hear the gloves have been the solution you’ve been looking for, especially for long walks with your dog. Thanks again for choosing ororo.

Posted 1 month ago

“Couldn’t be happier with this vest! NE has had some brutal temps this winter. Lots of windchills in the negatives! But layering this vest with the usual gear makes you cozy and warm not bulky. The temp control an added bonus. Wish I knew about ORORO sooner. Highly recommend, 10/10n”

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Posted 2 months ago

“I love this company and these products! I bought three different products for Christmas gifts and they are all loved and worked well. One didn't fit and so I've dealt with customer service a few times for exchanges and they are easy and great to work with!”

Helpful Report

Posted 2 months ago

“I really wanted to love this heated vest, and overall it’s a very useful and impressively warm piece. The vest itself is slim, well-fitting, comfortable, and does an excellent job keeping me warm, especially outdoors in colder conditions. That said, there are two notable downsides that brought my rating to three stars. The battery pack is quite large and bulky, which takes away from the otherwise sleek design. Additionally, the heat control seems to have a technical issue on my vest—when I set it to red (the hottest setting), it automatically drops down to white, so I have to keep pressing the button to get it back to red. This makes me think my particular model may have a defect with the heat level settings unless this is built in for some reason to prevent If these issues were resolved, this vest would easily be a top-tier product. (I bought one for my mom and she loves it)”

Helpful Report

Posted 2 months ago

Hi Connie, thank you for sharing your feedback. We understand how disappointing this can be. Please note that when the garment is first turned on, it may automatically switch to the white setting after a short time. If you’d like to use the highest heat level, simply press the button again to return it to red. You can find more details here: https://www.ororowear.com/blogs/story/beginners-guide-to-ororo-heated-apparel. Thanks for your understanding.

Posted 1 month ago

“Perfect, love it!!!”

ororowear.com 5 star review on 24th January 2026

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Posted 2 months ago

“Seems good so far”

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Posted 2 months ago

Hi there, thank you for your review! We’re glad to hear it seems good so far. Thanks again for choosing ororo.

Posted 1 month ago

“Love my heated vest. Perfect for watching outdoor games and ice fishing.”

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Posted 2 months ago

“Ororo charges for return shipping if they send a defective product. This should be free as part of the warranty.”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,857 reviews