ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,964 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My ORORO heated vest is my new best friend! I'm no longer always cold. This vest is a must-have for people who are always cold. 5 STARS!!”

Helpful Report

Posted 3 weeks ago

“We have purchased 4 jackets and one heated hoodie over the last few years from ororo and absolutely love them! The quality of the jackets are very nice and comfortable. If you’re outside the whole day I recommend purchasing a extra battery pack as they take a few hours to recharge”

Helpful Report

Posted 3 weeks ago

Hi Andy, thanks so much for the kind words! We’re thrilled you love the jackets and heated hoodie. Great tip about an extra battery pack—recharging does take a bit. If you need anything else, we’re here.

Posted 3 weeks ago

“Customer service was excellent. Replacement for missing item was prompt.”

Helpful Report

Posted 3 weeks ago

“These are solid mittens. They work well in the 25-35 degree range. Heat is well distributed (including the thumb)below 25 degrees they don't provide enough heat.”

Helpful Report

Posted 3 weeks ago

Hi Mary, thank you for taking the time to share your experience, and I’m sorry to hear the mittens didn’t meet your expectations. Your feedback about the heating performance in extreme cold is truly appreciated — we’ll be sure to pass this along to our product development team as we continue working on even better cold-weather solutions. Thanks again for giving them a try, and please stay warm out there.

Posted 3 weeks ago

“Love this company and their products!! Working outside in all types of weather here in the northeast, these products get me through the tough weather months! I can't work without then!!”

Helpful Report

Posted 3 weeks ago

“Size S seems to fit my had just right.”

Helpful Report

Posted 3 weeks ago

“Bought these for my California kids that moved to Michigan’s Upper Peninsula and were miserably cold! They love them!”

Helpful Report

Posted 3 weeks ago

“Quick delivery and easy to exchange for a different size”

Helpful Report

Posted 3 weeks ago

“It works, expecially with an outer jacket, but I wish I had bought a heated jacket instead of a vest. The vest heats my core, but it is necessarily spotty where the wires are. It works about as expected.”

Helpful Report

Posted 3 weeks ago

Hi Deborah, thank you for sharing your experience. We're glad to hear the vest is working for you, though I’m sorry it didn’t fully match what you were hoping for. Your feedback about the heating coverage is truly appreciated — we’ll be sure to pass it along to our product development team as we continue improving our designs.

Posted 3 weeks ago

“I ordered the 4-zone classic heated jacket, had to exchange it because I was sent the 3-zone classic heated jacket, and was sent the 3-zone jacket again. This has been a frustrating process. Hopefully this second exchange will be done properly. If not I will just ask for a refund.”

Helpful Report

Posted 3 weeks ago

“My husband has cancer and is always cold. He said after getting his best it was the first time he had been comfortable in months.”

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Posted 3 weeks ago

“Ordering from Ororo was wonderful. Julie walked me through any questions I had and made my order so easy. My order arrived quick and everything was perfect. Highly recommend Ororo with all your needs. The best customer service. Thanks Ororo.”

Helpful Report

Posted 3 weeks ago

Hi Jackie, thanks so much for sharing your experience! We’re thrilled that our customer team could help and that everything was perfect. If you need anything else, we’re here.

Posted 3 weeks ago

“My scarf is perfect for football in Green Bay or walking my dog in Upstate NY. Love it!”

Helpful Report

Posted 3 weeks ago

“I am being requested by your company to write a short review. This is the second time that you have sent an email for my review. Unfortunately, since you are pushing me for a review, I will now be giving you a less than satisfactory review as I was supposed to receive my items back on Tuesday, November 25th-was on truck & to be delivered by 9 pm. It never came & the tracking was inconclusive even when I contacted the tracking company. Now it’s finally updated & I am supposed to receive it on December 5th. I realize this is out of your control, but it’s frustrating enough having your package pushed back a week and a half but then to pester me for a review (which I was waiting to post until after I finally receive the items), is kind of making my experience a negative one with your company. Please consider waiting a few weeks from when a person is scheduled to receive their item before adding emails to their inbox. It allows for delayed shipping as well as giving someone the chance to actually use your product.”

Helpful Report

Posted 3 weeks ago

Hi Rebecca, thank you for taking the time to share this, and I’m truly sorry for the frustration you’ve experienced. We’re continuously working to improve shipping efficiency, and I’ll also pass along your feedback about the timing of our review emails so we can avoid situations like this in the future. We really appreciate your patience, and I hope your order arrives smoothly on the updated date.

Posted 3 weeks ago

“I couldn't be happier with my vest. It gets pretty cold in Chicago but the wind is the worst -- it cuts right through you. And I stay comfy, too!”

Helpful Report

Posted 3 weeks ago

“The heated gloves I purchased do warm up , but trying to to put them on with the battery is difficult and even if you put on the gloves without it then hook up the battery packs sucks because it’s difficult to manipulate with the gloves on. I just tried them on with our first winter storm today.”

Helpful Report

Posted 3 weeks ago

Hi Tina! I’m really sorry to hear the gloves were difficult to put on — that can definitely be frustrating. Thank you for taking the time to share this experience with us. We’ll make sure to pass your feedback along to our product development team so they can continue improving the design for better ease of use in future versions.

Posted 3 weeks ago

“I love the heated vest. It works well with a regular USB port so there is no need to buy the charger.”

Helpful Report

Posted 3 weeks ago

“Lady that help me was very nice. I though i should got 50% off but I got open box battery so it work out. Love the vest.”

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Posted 3 weeks ago

“The best piece of winter clothing I have bought.”

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Posted 3 weeks ago

“Order was completed and delivered on time Thank you!”

Helpful Report

Posted 3 weeks ago

ororowear.com is rated 4.3 based on 1,964 reviews