ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,857 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you are cold, life is not right. To feel that heat creep up your back and around your neck, so soft and warm. It’s like wearing a hug. I’ve lost 50 lbs, needed to go, but and now thin and cold. Thank you Ororoco!!!”

Helpful Report

Posted 2 months ago

“Jacket works great but not happy with the battery life. Lucky if they last an hour.”

Helpful Report

Posted 2 months ago

Hi Jason, thank you for sharing your feedback. We’re glad to hear the jacket works great. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.

Posted 1 month ago

“Love my ororo wear!”

Helpful Report

Posted 2 months ago

“Gloves looked great but i ordered the wrong size and company wouldn’t exchange for correct size. It was a “no return” item but I think an exchange would be in order. Anybody want a size small?”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Please note that Final Sale items are not eligible for returns or exchanges, as stated on the product page. Thanks for your understanding.

Posted 1 month ago

“Very easy to order. When one of my ordered items was out of stock, they were very accomodating in finding an alternative and shipping it to me promptly”

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Posted 2 months ago

“Our heated vests have been great, just purchased a additional battery due to the extreme cold weather we are having.”

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Posted 2 months ago

“I have had 3 other vest when you first started an they were great, this new one is not the same, does not get as warm as the old ones. Always told people how good they are but now not so sure.”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know. Thanks for your understanding.

Posted 1 month ago

“This is the second vest I purchased the first one I love and this was a gift. She also loved it. Great quality”

Helpful Report

Posted 2 months ago

“My most valuable outerwear. I grab it and go. Light weight yet when it’s cold I can turn up the heat and be very comfortable.”

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Posted 2 months ago

“I think everything I've experienced with my Ororo vest is superb, but . . . It would be nice if I could charge it up with ANY USB C charging cable. Having to use the one "ORORO " cable that I have can be sometimes inconvenient, ESPECIALLY if I'm out somewhere, the vest runs out of power, and I forgotten that one cable necessary at home. ds”

Helpful Report

Posted 2 months ago

“I have to say I was very disappointed with the heated gloves. Everything seemed to work as it was supposed to but on my first winter bike ride my thumbs got numb from the cold. The backs of my hands were okay and even my fingers stayed mostly comfortable but the thumbs were just freezing. I am not sure if I got a defective pair or if they just don't have heat in the thumbs but I thought from the marketing materilas they were supposed to have heat there.”

Helpful Report

Posted 2 months ago

Hi Peter, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Heating performance can vary depending on factors like the heat setting, environment, and what’s worn underneath. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.

Posted 1 month ago

“Love my vest, I am glad I got the one with more heating areas, because I love the heat on my neck!”

Helpful Report

Posted 2 months ago

“I gave a heated vest to my sister in law and niece for Christmas and they love them . Thank you”

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Posted 2 months ago

“Battery worked great. Unfortunately it came in a damaged, resealed box. It was a gift, but couldn’t be given in original packaging. Luckily the battery was not cracked or damaged.”

Helpful Report

Posted 2 months ago

Hi Robert, thank you for sharing your feedback. We understand how disappointing this can be, especially since it was meant to be a gift. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 1 month ago

“The size is off and with a no returns policy I was told I couldn’t exchange it for a smaller size that would fit. So I opened the package and tried to make do. I ultimately gave it away. After I opened it, I received an email saying “as a one time courtesy” I could exchange it if it was unopened. With that kind of customer service, I can find other brands to support.”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on this. Thanks for your patience.

Posted 1 month ago

“I love my vest, works perfect every time. Fit is as decribed.”

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Posted 2 months ago

“My wife loves her heated vest. Great quality and great value. Customers service has been excellent.”

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Posted 2 months ago

“The only thing is that the first jacket didn't work Then I had to pay over 15 dollars to send it back when it was the company's falt”

Helpful Report

Posted 2 months ago

Hi Cheryl, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Our customer service team is currently following up on this, and we’ll continue working to improve our return and exchange experience. Thanks for your patience.

Posted 2 months ago

“Gave this vest to my granddaughter for Christmas. She loves it and wears it everyday going to her college classes!”

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Posted 2 months ago

“Warm and reliable gloves and socks. I appreciate ororo products each time I use them on a cold day”

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Posted 2 months ago

ororowear.com is rated 4.2 based on 2,857 reviews