ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is good”

Helpful Report

Posted 4 months ago

“Pictures for heating in front deceiving. No plug to recharge battery.”

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Posted 4 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 months ago

“Ordered a replacement battery. The original lasted three years with a lot of using. Shipping was great.”

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Posted 4 months ago

“Luke from customer service was awesome! I had a small issue with my jacket and they replaced it with no trouble at all. Would definatley recommend Ororo for great procducts and customer service.”

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Posted 4 months ago

“I LOVE my heated jacket. It is a SERIOUSLY WARM coat without the heat. I LIVE the heat also. I wish I’d had this coat when I lived in KCMO 20 years. I was so miserable!! I am 5’7” and around 130lbs. I do have broad shoulders and long arms but otherwise I’m fairly thin. I bought a medium but had to exchange it for a large. The large is a tad too big. I’m keeping it now as I’d rather be able to layer a sweater underneath. The medium was too tight in the shoulders. Yesterday I wore it on my walk with the heat. Love, love, love. My only issue is that because it’s a little big on me it get a tad drafty from underneath. All in all it’s a 10!! The staff were SUPER patient with me while I returned and reordered while I was still traveling and needed it shipped after a certain date. Wonderful company and wonderful service and product. I will order a vest next!!!!!!!! 🩷”

Helpful Report

Posted 4 months ago

Hi Kristina, thank you so much for your amazing feedback! We’re thrilled to hear you love your heated jacket and that it’s seriously warm even without the heat. We also really appreciate you sharing the sizing details—glad the large works better for your shoulders and arms, and gives you room to layer. Thank you as well for your kind words about our team and the exchange experience. We can’t wait for you to try a vest next—thanks for choosing ororo!

Posted 4 months ago

“Not only are their products awesome the customer service it too. I purchased 4 vests at the Westminster dog show. It was so busy with customers walking in and out of the booth, trying on the merchandise and yet I had individual attention. One battery wasn't included in my bag...no worries...I sent an email and the missing battery wasn't in my mailbox within a week!!! I can't wait to see what the fall/winter jackets look like! Already told my husband I want another for Christmas 2026!!!”

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Posted 4 months ago

Hi Deborah, thank you so much for your wonderful feedback! We’re thrilled to hear you love the vests and had a great experience with our team at the Westminster dog show. Thanks for choosing ororo!

Posted 4 months ago

“Great customer service!”

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Posted 4 months ago

“The battery charged once.”

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Posted 4 months ago

Hi Heidi, we’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 months ago

“Excellent and very responsive customer service”

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Posted 4 months ago

“Very satisfied nice product very happy”

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Posted 4 months ago

“Customer sevice was helpful and acommodating. They fixed my isssue in no time.”

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Posted 4 months ago

“The heated sweatshirt was perfect for my 96 year old husband who is always cold. This heated shirt kept him warm all through this last unusually frigid winter. It was a loving gift from his son and very much appreciated.”

Helpful Report

Posted 4 months ago

“The vests themselves are delightful. The batteries, however, are not. One brand new battery I received needed 24 hours to charge the first time and lasted less than 3 hours. The vests are so nice for warming my core on cold days, inside or outside. But the batteries have been a huge disappointment.”

Helpful Report

Posted 4 months ago

Hi there, thank you for sharing your feedback. We’re glad to hear you love the vests, and we’re sorry this didn’t meet your expectations regarding the batteries. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For more details on fast charging, please refer to this article：https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“Love the new coat. I now have two coats, two vests and two stadium seats. Oh, and several batteries so I’m never without power. When I walked through a metal detector at a football game, I was asked if I had any magnetic items on me. No, just six batteries. 😆”

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Posted 4 months ago

“It doesn’t fit in my vest pocket all the way, but zi wouldn’t trade it for anything! Keeps me warm all day.”

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Posted 4 months ago

“The black vest works great. Except that I ordered a grey vest.”

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Posted 4 months ago

“For my THIRD time please understand I already wrote you an incredible review. High praise. You got it. I wasn’t able to “save” as if it were in my SEND mailbox. I choose to not rewrite something that took more of an effort than this reply. I don’t want to UNSUBSCRIBE but will be forced to if these solicitations keep coming in”

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Posted 4 months ago

“The hoody is a great fit (child XL) - also own 3 adult sizes. However, the heating in the child's jacket does not seem as warm as the adult. I frequently check the battery and/or the front coils to see if they are working. Odd, as I often shut off the adult when it feels TOO warm!”

Helpful Report

Posted 4 months ago

Hi Rachel, thank you for your feedback. We’re glad to hear the fit works well for you. Kids’ styles are designed to provide safe, steady, and comfortable warmth, and the heating output is calibrated to provide comfortable warmth while avoiding overheating. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for choosing ororo.

Posted 4 months ago

“Am thrilled with my best. I toasty warm & having freedom of arm movement! I hate the constraints of a coat”

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Posted 4 months ago

“I get returned gloves because they don’t work. Not I get an email every other day asking for a review. This is the 3rd negative review I have done.”

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Posted 4 months ago

Hi Robert, we’re sorry for the trouble and that this didn’t meet your expectations. We appreciate you taking the time to share your feedback, and we’ll share your comments with our team for review and improvement. Thanks for your patience and for choosing ororo.

Posted 4 months ago

ororowear.com is rated 4.2 based on 3,154 reviews