ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products! Keep coming back to add more to my collection.”

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Posted 4 months ago

“Can't imagine why I waited so long”

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Posted 4 months ago

“Love this company. I couldn’t be happier with this product. I will continue to order again”

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Posted 4 months ago

“I have a medical condition which makes temperature regulation difficult. This item helps keep me moving, instead of pinned under a blanket!”

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Posted 4 months ago

“My vest is very comfortable and very warm. And I have enjoyed wearing it since I got it.”

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Posted 4 months ago

“The USB C plug goes into your battery and comes out sideways causing it to stick out to the side. Bad design. It should go down the battery top so you don’t feel it sticking out. Uncomfortable feel to say the least. Also if the battery is left plugged in it is drained over a short time. It has happened multiple time. Do you need to unplug the battery each time you use it? My vest is a new style. Maybe it is something you are unaware of. I would not purchase another one of these. Sorry. Not a great product.”

Helpful Report

Posted 4 months ago

Hi Steven, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the USB-C connection design and comfort, and we’ll share them with our product team for review and future improvements. Regarding the battery, if it’s left connected to the vest when not in use, it may continue to draw a small amount of power—so we recommend disconnecting the battery after each use to help prevent unexpected drain. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“Improve the quality of batteries. And change the policy for non replaceable for outlet product especially for batteries. Some I had stop charging after a month . Jackets are excellent , specially the vest”

Helpful Report

Posted 4 months ago

Hi Liezel, thank you for your feedback. We appreciate your comments about battery quality and the outlet/non-replaceable policy, and we’ll share your suggestions with our team for review and improvement. We’re glad to hear you love the jackets—especially the vest. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“Great product & service”

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Posted 4 months ago

“The neck section is sufficient for heat. However the pockets and lower back are extremely weak. My expectation was for a better product for the money.”

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Posted 4 months ago

Hi Doreen, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. The neck area may feel warmer because it sits closer to the skin. We appreciate your comments. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“I would recommend this vest however, I would like it to get hotter. It'll keep you toasty if it's 55 degrees out. It works best if you have just a t-shirt under it. I would like it better if I could significantly feel the heat while wearing a t-shirt and an overshirt/hoodie/sweater underneath the vest. The back heat works the best. The collar heat is very comfortable but underwhelming. The pocket heat barely works at all. You can feel it but it will not warm your hands. Well constructed, battery is fine but overall heat is so, so. Still glad I own it.”

Helpful Report

Posted 4 months ago

Hi David, thank you for sharing your detailed feedback. We’re glad to hear you like the vest overall and that it’s well constructed. We’re sorry the heat level didn’t fully meet your expectations—warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. We appreciate your notes on the back, collar, and pocket heating areas, and we’ll share your comments with our product team for review and future improvements. Thanks for choosing ororo.

Posted 4 months ago

“AlthoughI basically like the Ororo products, this is the second jacket that I had to buy because the first one , a small, was too small. I have another Ororo jacket and vest that a small fits generously. The website shows a model who is 5'6" and weighs 125 lbs. I am 5'2" amd weigh 115. I bought the first one on sale so it is non returnable. If your sizing was more acurate I would not be stuck with a jacket that I can't wear. Also I had to buy this second jacket because the first one I bought is only 2 years old and the zipper is broken. I took it to Rainie Pass repair( the busiess that REI uses and recommends for repair) and they installed a new slider ( for free) but noted that the zipper itself is flattened and the new slider progbably will not work.”

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Posted 5 months ago

Hi Janet, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments on the sizing consistency and the model/size guide information, and we’ll share them with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“Gloves are very nice but the cuffs are very tight and hard to get over my jacket.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re glad to hear you like the gloves. We’re sorry the cuffs didn’t meet your expectations, and we appreciate you flagging the fit—your comments will be shared with our team for review and improvement. Thanks for choosing ororo.

Posted 4 months ago

“As first time customer to ORORO, I am impressed with the quality of merchandise, and even more so, with the quality of service rendered. I shall remain a loyal customer for the future. I ordered a sweater for my wife. It was a bit too small, so we returned it for one size larger and it is a perfect fit! All along the way in making this exchange, the process was easy and customer friendly. ORORO definitely stands by its products and is customer oriented.”

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Posted 5 months ago

“Great customer service”

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Posted 5 months ago

“Shipped quickly and came just as described.”

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Posted 5 months ago

“Doesnt fit very unhappy”

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Posted 5 months ago

Hi Jonathan, we’re sorry this didn’t meet your expectations. We appreciate your feedback on the fit, and we’ll share it with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“Customer service is great to work with, helped me get an exchange for undersized gloves.”

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Posted 5 months ago

“I like the fact that it heats up because I work in a cold environment. But, having issues with the zipper constantly not lining up and coming apart and splitting open on the bottom. This would cause me not to repurchase this product.”

Helpful Report

Posted 5 months ago

Hi Kim, thank you for your feedback. We’re glad the heating helps in your cold work environment, and we’re sorry this didn’t meet your expectations. We appreciate your flagging the zipper issue, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

“Great Products, I Own # items”

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Posted 5 months ago

“Selections, order and delivery were great and I'm looking forward to wearing my new heated jacket. Just an FYI that I'm finding return processing is longer than expected. It's been 5 business days since Ororo received my return but I've not received an acknowledgment or refund yet.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re glad to hear that ordering and delivery went smoothly, and we appreciate your patience with the return process. Refund processing can take a bit of time after the return is received, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 months ago

ororowear.com is rated 4.2 based on 3,154 reviews