Login
Start Free Trial Are you a business? Click Here

ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I have an Ororo vest and wanted to buy heated gloves, so I ordered gloves using the sizing chart. The gloves are way too small for my hands. Unfortunately, I removed all the tags before I tried them during the recent snow storm so I cannot return them. I was able to put them on, but only with great difficulty. I had to remove the battery to put them on. They did keep my fingers warm, but it took a lot of effort to take them off. I wasted over $100. Perhaps I can give them to my grandson. I caution buyers when using the sizing chart.
Helpful Report
Posted 3 months ago
Hi Thomas, thank you for sharing your experience. We’re sorry to hear the gloves didn’t fit as expected. We’re glad to hear they were able to keep your fingers warm, though we recognize that the difficulty of putting them on and taking them off takes away from the overall experience. Your comments about the sizing guidance have been shared with our team as we continue working to improve fit accuracy and clarity. Thank you for taking the time to provide feedback and for choosing ororo.
Posted 3 months ago
I ordered a medium but it was a little large. We returned it for a small. The return process was easy & the first & second shipments arrived very quickly.
Helpful Report
Posted 3 months ago
No comment
Helpful Report
Posted 3 months ago
Love it. Very warm
Helpful Report
Posted 3 months ago
All of the customer service reps, especially Yolanda, are wonderful.
Helpful Report
Posted 3 months ago
I ordered a classic heated vest from the open box section of the website. It did not work on arrival, even with the use of several different (verified with others' vests) working batteries. Fail.
Helpful Report
Posted 4 months ago
Hi Wayne, thank you for sharing your experience. We’re sorry to hear the vest did not work upon arrival. That’s certainly frustrating. Please rest assured that our customer support team is currently following up on this matter to review the details and assist you further. Thank you for bringing this to our attention.
Posted 3 months ago
Thought it would heat up more than it does
Helpful Report
Posted 4 months ago
Hi Ellen, thank you for your feedback. We’re sorry to hear the heating level didn’t meet your expectations. Warmth perception can vary depending on the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer support team at support@ororowear.com. Thanks for choosing ororo.
Posted 3 months ago
I ordered a heated vest from ororo on the recommendation of a friend. I normally wear a large vest so I ordered that size. When it arrived it was too big. No problem. Ororo made it easy to return the vest and they sent the medium which is perfect. Love the vest and the service!
Helpful Report
Posted 4 months ago
Love the coat and vest Just enough to make you feel warm and toasty but not bulky either
Helpful Report
Posted 4 months ago
Great vest. Wear it often. Customer service is responsive .
Helpful Report
Posted 4 months ago
Wife loved it
Helpful Report
Posted 4 months ago
Love this company and their products. I’ve been using their heated jacket which is absolutely the best and just ordered a larger battery. Keeps me nice and warm. This is the only company to use!!
Helpful Report
Posted 4 months ago
Bought the mini 4800 battery. It is incredible and very long lasting. I couldn't be more pleased.
Helpful Report
Posted 4 months ago
Love my heated vest, great for snow removal and wood carving in a cold shop. I have two batteries so I always have one available, one battery is the upgraded battery, quick charge and long lasting. Great product!
Helpful Report
Posted 4 months ago
Ordered a vest. It stopped working within 2 days of using but the company sent a new one. Works great. Good battery life on medium heat
Helpful Report
Posted 4 months ago
Hi Lindsey, thank you for sharing your experience. We’re sorry for the frustration this has caused. Your replacement has already been shipped. Generally, the package takes 3–7 business days to be delivered. We appreciate your patience and thank you for allowing us to resolve this.
Posted 3 months ago
My wife is really enjoying the vest!!
Helpful Report
Posted 4 months ago
I love love my heated Ororo vest! I live in the Northeast and every day is a heated vest day! Your customer service is phenominal, I can't say enough! I will be a customer for life!
Helpful Report
Posted 4 months ago
I'd love to give this company a good review. However I am struggling with their customer service. I recieved the first vest but it was too large so I exchanged it. The exchange took almost two weeks. That's ok but the new one they sent me the battery doesn't work. It won't charge. Customer service has demanded that I send them a video of me trying to charge it. Come on how hard is it to plug a battery into a usb charger? So after three nights of charging using different cables and plugs I sent a video. Their response was to please take another video and use the cord provided (I had used the original cord when first attempting to charge the battery). I am now two weeks in to a vest I can't use and still no help from customer service. You would think buying a $200 vest it would at least work.
Helpful Report
Posted 4 months ago
Hi Gregory, thank you for sharing your experience. We’re truly sorry for the frustration this has caused. Please rest assured that our customer support team is currently following up on your case and working toward a resolution. We appreciate your patience and the opportunity to make this right.
Posted 3 months ago
The replacment battery I ordered for my Amsterdam Gloves works OK but is too expensive. But, it was hard to find it amongst multiple options on website and it is too expensive. And, now I need to bite the bullet and order another as the older one ony charges ~ 2 lights.
Helpful Report
Posted 4 months ago
Hi Jim, thank you for sharing your feedback. We’re glad to hear the replacement battery is working for your Amsterdam Gloves. We understand your concerns about the difficulty navigating the options on the website. Your comments have been shared with our team as we continue working to improve both product clarity and overall value. Thanks for choosing ororo.
Posted 3 months ago
My wife can’t stop talking about how much she loves her heated vest. She wears it everywhere. I’m sure I’ll get one on Father’s Day
Helpful Report
Posted 4 months ago
ororowear.com is rated 4.2 based on 3,116 reviews