ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,967 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a repair on a malfunctioning button and they had great customer service. Very responsive and took care of the claim quickly.”

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Posted 1 month ago

“I have used Ororo products for years and recommended them to countless number of people. I believe in the product and the quality and refuse to buy heated apparel by any other brand. Their customer service is always help, knowledgeable and helpful. Top tier company.”

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Posted 1 month ago

Hi Alecia, thank you so much for sharing your glowing feedback. We’re thrilled our products and service have earned your trust over the years. If there’s ever anything you need, we’re here for you.

Posted 4 weeks ago

“My heated vest was received as a gift last year for Christmas. LOVE IT! So much, that I have now purchased for both of my daughters as well for this year. More options are available now. I had a small shipping glitch, but it was resolved quickly with great communication from customer servce. Will continue to buy these products, excellent quality and performance.”

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Posted 1 month ago

Hi Sally, thank you so much for sharing your amazing experience! We’re thrilled to hear the heated vest made such a great gift and that you’ve expanded it to your daughters, too. Sorry about the small shipping glitch—we’re glad it was resolved quickly with good communication. We truly appreciate your support and look forward to helping you with any future purchases.

Posted 4 weeks ago

“Received vest and battery. Did not work. Returned for refund.”

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Posted 1 month ago

Hi Jennifer, I’m really sorry the vest and battery didn’t work properly. Our customer service team has already helped process your refund, and we truly appreciate you giving ororo a try. If you ever decide to try another style in the future, we’re always here to help.

Posted 3 weeks ago

“I bought the heated camo pants and love them. I have had the Ororo vest for a couple of years and have been very satisfied with that also. I would recommend anyone to try Ororowear products”

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Posted 1 month ago

“Easy ordering, very good products all work well and well made. Return department very efficient and responsive. Thank you Neva. All around good experience with a good product.”

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Posted 1 month ago

“I have lived through 35 Vermont winters and don’t know how I survived them before discovering Ororowear. I bought my first heated fleece vest two winters ago and just added a classic down heated vest this year. I can put a sweatshirt or sweater on underneath them for those chilly fall/early winter days/nights, and wear them under a winter coat when it gets really cold. Ororowear has been a game changer and hiking, skiing, snowshoeing, and walking the dog are so much warmer now!!!”

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Posted 1 month ago

Hi David, thank you so much for sharing your experience! We’re thrilled our heated vests have become a reliable warmth source through those Vermont winters and that they fit so well with your layering for all your outdoor activities. If you ever have questions or need recommendations, we’re here.

Posted 4 weeks ago

“They are very conformable! I use them as work shoes! Only complaint is the run small so I would size up.”

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Posted 1 month ago

Hi Melanie, thank you for sharing your experience! I’m glad to hear the shoes are comfortable for work, though I’m sorry the sizing felt smaller than expected. We truly appreciate the feedback, and we’ll pass your comments along to our product development team as we continue improving fit and sizing accuracy. Thanks again for taking the time to leave a review.

Posted 3 weeks ago

“Really enjoy my new Ororo heated vest. Whether I am outside at a soccer game in Michigan or inside my home, I keep comfortable everyday in the cold weather.”

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Posted 1 month ago

“I can’t rate something I STILL don’t have. I ordered weeks ago and it has been in transit ever since. So far, NOT impressed”

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Posted 1 month ago

Hi Laura, I’m really sorry for the long wait and the frustration it’s caused — that’s absolutely understandable. I’ve checked on your order, and it now shows as delivered. If anything still seems off or you haven’t received the package, please let us know and we’ll be more than happy to help sort it out. Thank you for your patience, and we’re here to make sure everything gets resolved.

Posted 3 weeks ago

“Heat functionality works well and provides a nice smooth warmth over your body. You can feel it the most on your chest. The fit of the jacket is very tight. This makes it difficult to wear any bulky clothes underneath. Mainly only a t shirt or thin long sleeves shirt will fit, no zip ups or sweatshirts. Odd for being a jacket to wear when it’s cold which usually means heavier clothes underneath. Also the width of the arms are very tight as well. I wear any bulky clothes XL and most jackets are loose fitting not noticing and difficulty putting other jackets on and other are very comfy, but I don’t get the feeling from this. It would be great if the fit and feel was more winter like, with the addition of the heat this would be great.”

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Posted 1 month ago

Hi Nick, thank you for sharing such detailed feedback — it really helps us understand what could be improved. We’ll make sure to pass your comments about the overall cut and winter layering needs to our product development team for future improvements. For any future purchases, we highly recommend checking the size guide next to the size selection area, as different styles can vary slightly in fit. Thank you again for taking the time to share your experience.

Posted 3 weeks ago

“So far works great we just started using it”

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Posted 1 month ago

“Great product I’m very satisfied with it”

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Posted 1 month ago

“The code is exactly what I need for my work outside”

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Posted 1 month ago

“I bought this jacket for myself a couple years ago and love it so now I got one for my daughter. I can’t wait to give it to her for Christmas.”

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Posted 1 month ago

“Runs small. I usually wear a medium but exchanged it for an X-Large so I have room for sweater or sweatshirt. I bought it for a trip to Seattle at Christmas so I haven’t worn it yet. I wasn’t happy it didn’t come with the plug to charge the battery. Kinda seems silly you wouldn’t include the item needed to make it work. I probably could have gotten another brand much cheaper but thought I’d go with name brand with a good reputation.”

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Posted 1 month ago

Hi Vicki. I’m sorry to hear the sizing felt smaller than expected — we’ll be sure to pass your comments along to our product development team as we continue working to improve consistency across styles. Regarding the charging plug, you can use any USB-C wall adapter you already have at home. We’ve chosen not to include one in order to reduce electronic waste, but I understand how it might feel inconvenient at first. I hope the vest keeps you warm and comfortable on your upcoming trip to Seattle, and we’re here anytime if you have questions.

Posted 3 weeks ago

“The quality seems good but the sizes are not true. They run small. Bought a 2XL heated fleece vest for my husband (who owns several other vests/garments which are ALL 2XL and fit perfectly.) The Ororo vest apparently runs almost a full size small! It will zip but I would exchange it for a 3XL if I could. Unfortunately, since it was "on sale", it apparently can't be exchanged. This sizing issue should be acknowledged by Ororo in the garment's description. I will not be ordering from this company again.”

Helpful Report

Posted 1 month ago

Hi there. I’m truly sorry to hear the sizing didn’t match your expectations — we understand how frustrating it is. We’ll make sure your comments are passed along to our product development team, and your input helps us improve clarity for future customers. As sizing can vary between different designs and cuts, for any future purchases, we do recommend checking the size guide next to the size selection area. Thank you again for giving ororo a try, and we appreciate you taking the time to share your experience.

Posted 3 weeks ago

“(Open box) heated vest works great. Only issue was when selecting “I need a battery “, the selected battery did not include the charger. I noticed before I ordered and was able to upgrade the battery with charger.”

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Posted 1 month ago

Hi Robert, thank you for sharing your experience with us — I’m glad to hear the open-box vest is working great for you! I’m sorry for the confusion around the battery selection. While the batteries don’t include a charger by default, you can use any USB-C wall adapter you already have at home. This helps us reduce electronic waste, but we truly appreciate your feedback and will share it with our team as we continue improving the shopping experience. Thank you again for choosing ororo!

Posted 3 weeks ago

“This is more like a jacket than coat. The pockets doesn't get really warm. For me this coat is good as long as the outside temp doesn't get colder than 40 degrees. I switch to my other ororo coat if it gets below 40 degrees, especially if I'm going to be outside for a little while, for example if I'm walking my dog.”

Helpful Report

Posted 1 month ago

Hi Franklin, thank you for taking the time to share your experience. I’m sorry to hear the warmth level didn’t quite match what you were hoping for. We really appreciate you letting us know how it performs for you compared to your other ororo coat — feedback like yours is incredibly helpful as we continue improving our designs and heating distribution. We’ll be sure to pass your comments along to our product development team.

Posted 3 weeks ago

“Love these gloves and the heater vest and jacket”

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Posted 1 month ago

ororowear.com is rated 4.3 based on 1,967 reviews