ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it. Very warm”

Helpful Report

Posted 5 months ago

“All of the customer service reps, especially Yolanda, are wonderful.”

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Posted 5 months ago

“I ordered a classic heated vest from the open box section of the website. It did not work on arrival, even with the use of several different (verified with others' vests) working batteries. Fail.”

Helpful Report

Posted 5 months ago

Hi Wayne, thank you for sharing your experience. We’re sorry to hear the vest did not work upon arrival. That’s certainly frustrating. Please rest assured that our customer support team is currently following up on this matter to review the details and assist you further. Thank you for bringing this to our attention.

Posted 5 months ago

“Thought it would heat up more than it does”

Helpful Report

Posted 5 months ago

Hi Ellen, thank you for your feedback. We’re sorry to hear the heating level didn’t meet your expectations. Warmth perception can vary depending on the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer support team at support@ororowear.com. Thanks for choosing ororo.

Posted 5 months ago

“I ordered a heated vest from ororo on the recommendation of a friend. I normally wear a large vest so I ordered that size. When it arrived it was too big. No problem. Ororo made it easy to return the vest and they sent the medium which is perfect. Love the vest and the service!”

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Posted 5 months ago

“Love the coat and vest Just enough to make you feel warm and toasty but not bulky either”

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Posted 5 months ago

“Great vest. Wear it often. Customer service is responsive .”

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Posted 5 months ago

“Wife loved it”

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Posted 5 months ago

“Love this company and their products. I’ve been using their heated jacket which is absolutely the best and just ordered a larger battery. Keeps me nice and warm. This is the only company to use!!”

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Posted 5 months ago

“Bought the mini 4800 battery. It is incredible and very long lasting. I couldn't be more pleased.”

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Posted 5 months ago

“Love my heated vest, great for snow removal and wood carving in a cold shop. I have two batteries so I always have one available, one battery is the upgraded battery, quick charge and long lasting. Great product!”

Helpful Report

Posted 5 months ago

“Ordered a vest. It stopped working within 2 days of using but the company sent a new one. Works great. Good battery life on medium heat”

Helpful Report

Posted 5 months ago

Hi Lindsey, thank you for sharing your experience. We’re sorry for the frustration this has caused. Your replacement has already been shipped. Generally, the package takes 3–7 business days to be delivered. We appreciate your patience and thank you for allowing us to resolve this.

Posted 5 months ago

“My wife is really enjoying the vest!!”

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Posted 5 months ago

“I love love my heated Ororo vest! I live in the Northeast and every day is a heated vest day! Your customer service is phenominal, I can't say enough! I will be a customer for life!”

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Posted 5 months ago

“I'd love to give this company a good review. However I am struggling with their customer service. I recieved the first vest but it was too large so I exchanged it. The exchange took almost two weeks. That's ok but the new one they sent me the battery doesn't work. It won't charge. Customer service has demanded that I send them a video of me trying to charge it. Come on how hard is it to plug a battery into a usb charger? So after three nights of charging using different cables and plugs I sent a video. Their response was to please take another video and use the cord provided (I had used the original cord when first attempting to charge the battery). I am now two weeks in to a vest I can't use and still no help from customer service. You would think buying a $200 vest it would at least work.”

Helpful Report

Posted 5 months ago

Hi Gregory, thank you for sharing your experience. We’re truly sorry for the frustration this has caused. Please rest assured that our customer support team is currently following up on your case and working toward a resolution. We appreciate your patience and the opportunity to make this right.

Posted 5 months ago

“The replacment battery I ordered for my Amsterdam Gloves works OK but is too expensive. But, it was hard to find it amongst multiple options on website and it is too expensive. And, now I need to bite the bullet and order another as the older one ony charges ~ 2 lights.”

Helpful Report

Posted 5 months ago

Hi Jim, thank you for sharing your feedback. We’re glad to hear the replacement battery is working for your Amsterdam Gloves. We understand your concerns about the difficulty navigating the options on the website. Your comments have been shared with our team as we continue working to improve both product clarity and overall value. Thanks for choosing ororo.

Posted 5 months ago

“My wife can’t stop talking about how much she loves her heated vest. She wears it everywhere. I’m sure I’ll get one on Father’s Day”

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Posted 5 months ago

“I purchased the medium glove and it for well for a small person at 5ft tall. But the battery pack is huge and on the wrist which made it really healed to bend my hand, they should have put it on the back of the hand if possible. Otherwise it worked for 5 hours or so on high til they died. I would probably get the mittens if I was able to return them, I didn’t realized I purchased and open box item which was not refundable or exchangeable.”

Helpful Report

Posted 5 months ago

Hi Tracy, thank you for sharing your detailed feedback. We appreciate your thoughtful comments about the battery placement and flexibility—insights like this are very helpful and have been shared with our team as we continue refining our designs. Thank you for choosing ororo.

Posted 5 months ago

“This is everything I need to cross country ski in. Nothing bulky - just a warm vest over a long sleeve wool shirt!”

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Posted 5 months ago

“Easy to navigate, no problems”

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Posted 5 months ago

ororowear.com is rated 4.2 based on 3,154 reviews