ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend this vest however, I would like it to get hotter. It'll keep you toasty if it's 55 degrees out. It works best if you have just a t-shirt under it. I would like it better if I could significantly feel the heat while wearing a t-shirt and an overshirt/hoodie/sweater underneath the vest. The back heat works the best. The collar heat is very comfortable but underwhelming. The pocket heat barely works at all. You can feel it but it will not warm your hands. Well constructed, battery is fine but overall heat is so, so. Still glad I own it.”

Helpful Report

Posted 6 months ago

Hi David, thank you for sharing your detailed feedback. We’re glad to hear you like the vest overall and that it’s well constructed. We’re sorry the heat level didn’t fully meet your expectations—warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. We appreciate your notes on the back, collar, and pocket heating areas, and we’ll share your comments with our product team for review and future improvements. Thanks for choosing ororo.

Posted 6 months ago

“AlthoughI basically like the Ororo products, this is the second jacket that I had to buy because the first one , a small, was too small. I have another Ororo jacket and vest that a small fits generously. The website shows a model who is 5'6" and weighs 125 lbs. I am 5'2" amd weigh 115. I bought the first one on sale so it is non returnable. If your sizing was more acurate I would not be stuck with a jacket that I can't wear. Also I had to buy this second jacket because the first one I bought is only 2 years old and the zipper is broken. I took it to Rainie Pass repair( the busiess that REI uses and recommends for repair) and they installed a new slider ( for free) but noted that the zipper itself is flattened and the new slider progbably will not work.”

Helpful Report

Posted 6 months ago

Hi Janet, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments on the sizing consistency and the model/size guide information, and we’ll share them with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 6 months ago

“Gloves are very nice but the cuffs are very tight and hard to get over my jacket.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your feedback. We’re glad to hear you like the gloves. We’re sorry the cuffs didn’t meet your expectations, and we appreciate you flagging the fit—your comments will be shared with our team for review and improvement. Thanks for choosing ororo.

Posted 6 months ago

“As first time customer to ORORO, I am impressed with the quality of merchandise, and even more so, with the quality of service rendered. I shall remain a loyal customer for the future. I ordered a sweater for my wife. It was a bit too small, so we returned it for one size larger and it is a perfect fit! All along the way in making this exchange, the process was easy and customer friendly. ORORO definitely stands by its products and is customer oriented.”

Helpful Report

Posted 6 months ago

“Great customer service”

Helpful Report

Posted 6 months ago

“Shipped quickly and came just as described.”

Helpful Report

Posted 6 months ago

“Doesnt fit very unhappy”

Helpful Report

Posted 6 months ago

Hi Jonathan, we’re sorry this didn’t meet your expectations. We appreciate your feedback on the fit, and we’ll share it with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 6 months ago

“Customer service is great to work with, helped me get an exchange for undersized gloves.”

Helpful Report

Posted 6 months ago

“I like the fact that it heats up because I work in a cold environment. But, having issues with the zipper constantly not lining up and coming apart and splitting open on the bottom. This would cause me not to repurchase this product.”

Helpful Report

Posted 6 months ago

Hi Kim, thank you for your feedback. We’re glad the heating helps in your cold work environment, and we’re sorry this didn’t meet your expectations. We appreciate your flagging the zipper issue, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 6 months ago

“Great Products, I Own # items”

Helpful Report

Posted 6 months ago

“Selections, order and delivery were great and I'm looking forward to wearing my new heated jacket. Just an FYI that I'm finding return processing is longer than expected. It's been 5 business days since Ororo received my return but I've not received an acknowledgment or refund yet.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your feedback. We’re glad to hear that ordering and delivery went smoothly, and we appreciate your patience with the return process. Refund processing can take a bit of time after the return is received, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 6 months ago

“I am very happy with the Calgary heated gloves. My feet and toes are always freezing when I ski, so I was anxious to try a pair of heated gloves and socks this ski season. Without turning on the heating element, these gloves are about as warm as any pair of ski gloves I've ever owned. With the heater turned on, they really helped keep my fingers warmer. To be honest, they don't keep my fingers as toasty as I was hoping they would, but they certainly helped. Over several days of skiing, I learned that I was most comfortable when I cycled the heating element on and off, which also helps the battery last longer. Also, it helped to turn the gloves on shortly before wearing so they would be warm when I put them on. The drawback to the gloves are that they can become moist inside and since the liner is not removable, it takes some time to dry out. Also, there were a few times when the gloves turned on without my knowledge. It wasn't a big problem but with limited battery life you could run out of charge unexpectedly. I cannot recommend the socks. They are so thick that I couldn't put on my ski boot. I tried to wear them in my street boots when I went out in the evening, but again, because they were so thick, I could barely get me boot on. Walking was very uncomfortable, so they are relegated to only being worn at home. On the plus side, that gives me two extra batteries to use with the gloves since the batteries are interchangeable. The batteries fit in my jacket pocket so I can carry them with me easily and I don't need the optional charger.”

Helpful Report

Posted 6 months ago

Hi Joseph, thank you for sharing such detailed feedback. We appreciate your notes about moisture buildup, drying time, and the gloves turning on unexpectedly. We’re sorry the socks didn’t meet your expectations in terms of thickness and comfort in boots. Your feedback will be shared with our product team for review and future improvements. Thank you again for taking the time to share your experience, and thanks for choosing ororo.

Posted 6 months ago

“Honestly I love this brand. I have a vest and this jacket and a battery will last you about 4 hours on almost high-ish so having two is great so you can switch out to get a whole day if needed. I'm a commuter in a large city and this is a game changer. I put it on high, get into car, head into the office, it's chilly, I keep it on, etc... I used to bring an electric blanket and fingerless gloves to the office and I am decidedly less weird in my newish role. Get one if you are a cold girl. Can't speak on outside stuff but I LIVE in this when my husband drags me camping, fishing, etc... Additionally, I've even considered taking a downhill skiing class because I'll be warm. Stay toasty all.”

Helpful Report

Posted 6 months ago

Hi Claire, thank you so much for sharing this! We’re thrilled to hear your ororo vest and jacket have been such a game-changer for commuting and everyday warmth. Thanks for choosing ororo, and stay toasty!

Posted 6 months ago

“Great products and customer service!”

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Posted 6 months ago

“I work in a cold office and my vest makes it tolerable.”

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Posted 6 months ago

“I've only had my Ororo Men's 5-Zone Classic Evo Heated Vest a few weeks but, so far, I really like it. It's very well made and comfortable.”

Helpful Report

Posted 6 months ago

“I had an issue with the battery and customer service responded immediately and replaced my battery. Haven’t had an issue since.”

Helpful Report

Posted 6 months ago

“We realized that our black sweat shirt has brown small marks all over the arms very disappointed paying all that money and there's spots on it”

Helpful Report

Posted 6 months ago

Hi Wayne, we’re truly sorry to hear that. This is certainly not the experience we want you to have. Our customer service team is already following up to help resolve this as quickly as possible. Thanks for your patience, and we’ll work to get this sorted out for you.

Posted 6 months ago

“I've have 1 or 2 of most every item that Ororo has made since it's inception 10 years ago and am thrilled with the products and the customer service. I've had only a few problems, like a faulty battery, which customer service rectified right away with a replacement. I could't make it through the winter without Ororo! I have referred dozens to Ororo, all are happy as well.”

Helpful Report

Posted 6 months ago

“Outstanding products!”

Helpful Report

Posted 6 months ago

ororowear.com is rated 4.2 based on 3,205 reviews