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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Had an issue with one glove not staying on. Emailed customer service, they responded withih 24 hours. Gave them the requested information, and within 48 hours they shipped new gloves. AWESOME!!!
Helpful Report
Posted 4 months ago
Very disappointed in this product. The vest is fine and does everything it needs to do for me. However, the two stars is because of the battery. It is poor to put it kindly. It takes forever to charge (more than overnight) and then only works for a few hours. Tough to like if you can only use a product for a few hours a day, but need it for like 6-7 hours. Because of this, it will be tough for me to recommend this to others.
Helpful Report
Posted 4 months ago
Hi Victor, thank you for sharing your honest feedback. We’re glad to hear the vest itself is working well for you, and we’re sorry that the battery performance hasn’t met your expectations. Battery runtime and charging time can vary depending on the heat setting, environment, and the charger used. For more information on fast-charging compatibility, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any questions, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.
Posted 4 months ago
My ORORO heated vest might just be the best thing I own. Got as gift about four years ago. Would recommend to anyone who needs to be warm outside
Helpful Report
Posted 4 months ago
I had issues with my vest. I spoke with customer service,they discussed the problem I was having and came up with a fair solution and resolved it! Product is good and Ororo seems to understand the value of good customer service. I would 100% but Ororowear again!!
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Posted 4 months ago
My parents love their jackets on the cold winter days.
Helpful Report
Posted 4 months ago
A little bumpy. Ordered a jacket. Received it very quickly. Two of the four heating panels were not working so I requested an exchange. My original order was for a 2XL tall. They sent me a 2XL. The 2XL tall was definitely more comfortable, but I did not want to do another return so I just kept the regular 2XL.
Helpful Report
Posted 4 months ago
Hi Peter, thank you for sharing your experience with us. We’re glad the jacket arrived quickly and appreciate you giving it another try. Your feedback has been shared with our team as we continue working to improve the process. Thanks for your understanding and for choosing ororo.
Posted 4 months ago
Great Customer Service. I have not worn the actual garment but if the customer represents the garment, then I am sure this is a winning combination.
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Posted 4 months ago
Great service and extremely fast delivery. Thank you
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Posted 4 months ago
Works great and hay and grain doesn’t stick to the fabric .great for farm use !!!
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Posted 4 months ago
I own a vest and just purchased a jacket and I love how that they fit well and keep me warm. A very good purchase for me.
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Posted 4 months ago
I ordered gloves from you when it was cold and a big snow storm was coming .unfortunately they were lost by usps and i didn’t get them in time to use because it warmed up a lot, i will say they look very well made and the next cold spell we have I will enjoy them for sure !
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Posted 4 months ago
Love my vest! It's like a warm security blanket! Blessings!
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Posted 4 months ago
I am absolutely loving my heated vest. It’s the perfect extra layer to keep me warm wherever I go. The customer service to assist with my battery issues was the best. I was heard and the issue was addressed timely.
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Posted 4 months ago
The hand warmer is perfect. My boyfriend work outdise and with thi frezing waher in NJ its one of the best Ororo we got. The Hoody and sock is also wounderfull. Every one needs all the gears for his winter to stay warm. Go out and get some ORORO.
Helpful Report
Posted 4 months ago
I wish that it was clearer that the battery was not included in the vest.
Helpful Report
Posted 4 months ago
Hi Robbie, thank you for sharing your feedback. We understand how that could be confusing and appreciate you pointing it out. The product title and the “What’s Included” section on the product page specify whether a battery is included, but your comments have been shared with our team as we continue working to make this information as clear as possible. Thanks for choosing ororo.
Posted 4 months ago
I LOVE my new heated gloves! Easy to put on and the batteries stay charged for several uses. A great addition to my other ororo heated items.
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Posted 4 months ago
Best ever ‼️. I get so many people asking me about this jacket 😊
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Posted 4 months ago
customer service was great I had to return my vest for a larger size and it could not have been easier! Thank you
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Posted 4 months ago
I was disappointed in tha it said I had a free credit for shipping and at checkout it charged me $9.99 for shipping. That is free shipping to me. I truly wouldn’t probably order it if I had to shipping on it. It was to late when I noticed it.
Helpful Report
Posted 4 months ago
Hi Jennifer, thank you for sharing your concern. At this time, orders over $120 qualify for free shipping. If your order total was below that amount, the shipping fee would apply at checkout. If you have any further questions, we recommend reaching out to our customer support team at support@ororowear.com, and they’ll be happy to assist. Thanks for your understanding and for choosing ororo.
Posted 4 months ago
Battery has no life and takes forever to charge . The vest itself is nice . I do not recommend .
Helpful Report
Posted 4 months ago
Hi Jill, thank you for sharing your feedback. We’re sorry that the battery performance didn’t meet your expectations. Charging time and runtime can vary depending on the power source, heat setting, and usage conditions. For more details on fast charging, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. Thanks for choosing ororo.
Posted 4 months ago
ororowear.com is rated 4.2 based on 3,116 reviews