ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,967 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

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Posted 1 month ago

“Ordered the new batteries and they last allot longer then the old ones!”

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Posted 1 month ago

“Vest is fine and all but the battery doesn’t even last long at all.”

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Posted 1 month ago

Hi Anthony, I’m really sorry to hear the battery isn’t lasting as long as expected. Our customer service team is already following up with you to help troubleshoot and make sure everything is working properly. Thank you for your patience — we’ll take care of this.

Posted 3 weeks ago

“I bought this coat as a person who works in education and has to stand outside in cold NY winters for recess, 5 days a week. I love the brown colors (my fav) and l also love that while it’s a lightweight jacket, it still keeps me warm. It’s light enough to wear under my winter coat but heavy enough for cold fall days. 4 stars instead of 5 bc I wish it had slightly more warmth in the arms and body. But that being said, I love it and wear it everyday!”

ororowear.com 4 star review on 22nd November 2025

Helpful Report

Posted 1 month ago

Hi Alison! Thanks so much for sharing your experience. We’re glad the jacket works well for your outdoor days and that you love the lighter feel with solid warmth. Noting your tip about the arms/body warmth—we’ll pass that along.

Posted 3 weeks ago

“I have been a customer for over 10 years and very pleased with Ororo products. The customer support division is top notch.”

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Posted 1 month ago

“I love Ororo! They have a great variety of heated apparel. Great customer service, fast shipping. And great quality items! My oldest heat vest is 7 yrs old and still going strong (compared to other brands that I have used that only lasted 1 or 2 seasons)”

Helpful Report

Posted 1 month ago

Hi Jessica. Thank you so much for the kind words! We’re thrilled you love ororo and that the heated apparel has stood the test of time. We appreciate you sharing your experience and supporting us.

Posted 3 weeks ago

“I bought this vest for my husband who is extremely sensitive to cold. After a few fits and starts with shipping, the vest finally arrived. Customer service was very helpful in getting it all sorted. My husband is just now starting to use the vest and so far he loves it. I'm sure it will be his constant companion as our cold weather sets in.”

Helpful Report

Posted 1 month ago

Hi Sara, thanks so much for taking the time to share your experience. We’re glad the vest is helping your husband and that our customer service can get things sorted. Here’s to many cozy days ahead as the cold sets in!

Posted 3 weeks ago

“Excellant products. Thanks for keeping me warm in the winter”

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Posted 1 month ago

“One of the best products I've purchased!”

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Posted 1 month ago

“The process to order was easily but unfortunately I was sent the wrong item.”

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Posted 1 month ago

Hi there, I’m really sorry to hear that you received the wrong item — that’s definitely not the experience we want for you. Our customer service team is already looking into your order and will reach out shortly to help resolve this for you. Thank you for your patience.

Posted 3 weeks ago

“The first jacket was shipped to the wrong address wrong state wrong everything along with a battery that I purchased for extra they made it right kind of I had to pay for shipping of the new jacket that they screwed up and when I got everything, a jacket and the battery the battery did not charge I would not recommend this jacket at all.”

Helpful Report

Posted 1 month ago

Hi Shawn, I’m truly sorry for all the frustration you’ve experienced — from the shipping mix-up to the battery issue afterward. That shouldn’t have happened, and we completely understand your disappointment. Our customer service team is already in touch and will continue assisting you to make sure everything gets resolved properly. Thank you for your patience while we work through this with you.

Posted 3 weeks ago

“I’m disappointed the original battery only lasted two years. On the other hand, the service reps I contacted were polite and helpful in helping purchase a good replacement. I love my vest and wear it frequently during winter months.”

Helpful Report

Posted 1 month ago

Hi Cheryl, thanks for sharing your experience. We’re glad our team could help with a replacement and that you love the vest enough to wear it often—sorry the original battery didn’t last longer. If you’d like, we can share tips to extend battery life.

Posted 3 weeks ago

“Web site easy to use. Customer support will truly call you back Returns are straight forward Be careful of sizing”

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Posted 1 month ago

“I already had the hoodie and I purchased this coat because I needed more wind and water protection. I can't get over how much warmer the coat is even without the heat on, and it's not very bulky. Very pleased with the product.”

Helpful Report

Posted 1 month ago

Hi Bryan, thanks so much for sharing your experience! We’re thrilled the coat provides wind and water protection while staying warm without added bulk. Appreciate your support and glad you’re enjoying it.

Posted 3 weeks ago

“Price is $50 higher than Amazon”

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Posted 1 month ago

Hi Benjamin. Pricing can vary between different platforms due to promotions or ongoing events. When purchasing directly from our website, you could enjoy an extended 3-year warranty on the heating elements, which many customers find valuable. Thanks again for your feedback — we appreciate it!

Posted 3 weeks ago

“Absolutely love my heated vest. I've had mine for several years and recently purchased one for my mom.”

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Posted 1 month ago

“Comfortable and warm.”

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Posted 1 month ago

“Works great and packaged neatly.”

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Posted 1 month ago

“The don't heat up to well and battery don't last to long sorry no impressed”

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Posted 1 month ago

Hi James, we’re really sorry to hear the heating performance and battery life didn’t meet your expectations. Our customer service team is already following up with you to help troubleshoot the issue and make sure everything is working properly. Thank you for your patience — we’ll do our best to get this resolved for you.

Posted 3 weeks ago

“Managed to get a secondhand ororo jacket and fell in love. Already bought my wife, my boss, and coworker a heated vest as they all run on the cooler side. Even as open box items you would never know they aren't new. Everything looked great and fit perfectly. Can't say how happy I am ororo offers an outlet section to keep heated gear affordable!”

Helpful Report

Posted 1 month ago

Hi Michael, thanks so much for sharing your experience! We’re thrilled the jacket found a new home and that you’re enjoying the warmth and value of our outlet items. Appreciate you spreading the love to your wife, boss, and coworker—talk about a toasty crew. If you ever need anything, we’re here.

Posted 3 weeks ago

ororowear.com is rated 4.3 based on 1,967 reviews