ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had issues with my vest. I spoke with customer service,they discussed the problem I was having and came up with a fair solution and resolved it! Product is good and Ororo seems to understand the value of good customer service. I would 100% but Ororowear again!!”

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Posted 5 months ago

“My parents love their jackets on the cold winter days.”

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Posted 5 months ago

“A little bumpy. Ordered a jacket. Received it very quickly. Two of the four heating panels were not working so I requested an exchange. My original order was for a 2XL tall. They sent me a 2XL. The 2XL tall was definitely more comfortable, but I did not want to do another return so I just kept the regular 2XL.”

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Posted 5 months ago

Hi Peter, thank you for sharing your experience with us. We’re glad the jacket arrived quickly and appreciate you giving it another try. Your feedback has been shared with our team as we continue working to improve the process. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“Great Customer Service. I have not worn the actual garment but if the customer represents the garment, then I am sure this is a winning combination.”

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Posted 5 months ago

“Great service and extremely fast delivery. Thank you”

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Posted 5 months ago

“Works great and hay and grain doesn’t stick to the fabric .great for farm use !!!”

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Posted 5 months ago

“I own a vest and just purchased a jacket and I love how that they fit well and keep me warm. A very good purchase for me.”

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Posted 5 months ago

“I ordered gloves from you when it was cold and a big snow storm was coming .unfortunately they were lost by usps and i didn’t get them in time to use because it warmed up a lot, i will say they look very well made and the next cold spell we have I will enjoy them for sure !”

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Posted 5 months ago

“Love my vest! It's like a warm security blanket! Blessings!”

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Posted 5 months ago

“I am absolutely loving my heated vest. It’s the perfect extra layer to keep me warm wherever I go. The customer service to assist with my battery issues was the best. I was heard and the issue was addressed timely.”

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Posted 5 months ago

“The hand warmer is perfect. My boyfriend work outdise and with thi frezing waher in NJ its one of the best Ororo we got. The Hoody and sock is also wounderfull. Every one needs all the gears for his winter to stay warm. Go out and get some ORORO.”

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Posted 5 months ago

“I wish that it was clearer that the battery was not included in the vest.”

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Posted 5 months ago

Hi Robbie, thank you for sharing your feedback. We understand how that could be confusing and appreciate you pointing it out. The product title and the “What’s Included” section on the product page specify whether a battery is included, but your comments have been shared with our team as we continue working to make this information as clear as possible. Thanks for choosing ororo.

Posted 5 months ago

“I LOVE my new heated gloves! Easy to put on and the batteries stay charged for several uses. A great addition to my other ororo heated items.”

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Posted 5 months ago

“Best ever ‼️. I get so many people asking me about this jacket 😊”

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Posted 5 months ago

“customer service was great I had to return my vest for a larger size and it could not have been easier! Thank you”

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Posted 5 months ago

“I was disappointed in tha it said I had a free credit for shipping and at checkout it charged me $9.99 for shipping. That is free shipping to me. I truly wouldn’t probably order it if I had to shipping on it. It was to late when I noticed it.”

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Posted 5 months ago

Hi Jennifer, thank you for sharing your concern. At this time, orders over $120 qualify for free shipping. If your order total was below that amount, the shipping fee would apply at checkout. If you have any further questions, we recommend reaching out to our customer support team at support@ororowear.com, and they’ll be happy to assist. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“Battery has no life and takes forever to charge . The vest itself is nice . I do not recommend .”

Helpful Report

Posted 5 months ago

Hi Jill, thank you for sharing your feedback. We’re sorry that the battery performance didn’t meet your expectations. Charging time and runtime can vary depending on the power source, heat setting, and usage conditions. For more details on fast charging, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. Thanks for choosing ororo.

Posted 5 months ago

“Love the apparel, not the service! I suspect your relying on AI too much versus personal communication is the primary culprit. My story goes back last year or longer when I received heated vest. I bragged on it so much that this Christmas I was gifted with the full heated jacket and 2 other family members also received similar clothing gifts from your company. With 2 separate e mails I tried to clarify my issues. The first had to do with you no longer supplying a wall plug for the battery recharging. That was solved after a few e mail exchanges by you sending me a wall plug. Thank you. However, the second issue being that one of the 2 batteries that came with the jacket did not work and needed to be replaced. It would not charge at all, I even used the new wall plug you supplied to no avail. I did try to contact you by e mail and requested a personal customer call, unfortunately I received no further response until this review request. Thank you for your attention to this matter.”

Helpful Report

Posted 5 months ago

Hi Jeff, thank you for sharing your experience and for your continued support of ororo. We’re sorry to hear about the frustration with the battery and the communication experience. Please rest assured that we are currently following up on this matter and working toward a resolution. Thank you for your patience.

Posted 5 months ago

“Purchased for my 88-year-old mother who was always cold! Game change!!!!”

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Posted 5 months ago

“Excellent product along with working with Customer Support with the exchange.”

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Posted 5 months ago

ororowear.com is rated 4.2 based on 3,154 reviews