ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for wife how is a figure skating coach that teaches inside and outside. Loved it. Actually had to turn it to medium because so warm.”

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Posted 2 months ago

“We bought the heated jacket with upgraded batteries and arm heat from my wife. She loves it! The batteries last quite a while and only take 2 hours to charge.”

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Posted 2 months ago

“Coat heating only lasted for 1 hour on medium!”

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Posted 2 months ago

Hi Frank, thanks for sharing your experience. We understand how disappointing this can be. Battery runtime can vary depending on usage and conditions, and we recommend reaching out to our customer service team so they can review this with you and help check what’s going on. Thanks for your patience.

Posted 2 months ago

“Purchased an ororo a couple years ago for my daughter. She works nights in horse barns and loves it. She gave me one for Christmas this year and I love it; I got the vest. I then ordered one for my husband and he also loves his; wears it all the time. Thanks for making a great product.”

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Posted 2 months ago

“Well the socks are good. Customer Service not so much. I ordered the socks and used the size chart. The socks were way too big and they are not returnable! This should be in large letters on the ordering page. If you order from Amazon, they are returnable.”

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Posted 2 months ago

Hi there, thanks for sharing your feedback. We understand how frustrating this can be, especially when you followed the size chart and the fit wasn’t what you expected. Due to hygiene reasons, socks are not eligible for return or exchange, and this is noted on the product page. That said, we appreciate your suggestion about making this information more visible and will continue working to improve clarity on our ordering pages. Thank you for your understanding and for taking the time to let us know.

Posted 2 months ago

“Ororo went from the best to the worst in my eyes. First, I had the item shipped one day shipping and of course that never materialized then for the inconvenience they gave me a $10 coupon off from THEIR OWN PRODUCTS ..What an insult. !!! Then the battery was junk so I asked for a new one and they gave me step-by-step instructions on how to reset the battery ,well Im well versed in the “electrical” field, I know a junk battery. now they promised to send me a new battery, but that’s going to take weeks to get here. Just a rotten company to deal with customer service wise. I’ve bought and recommended a lot of products over the last couple years for this company ,never again. I have found better quality at a cheaper price now..”

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Posted 2 months ago

Hi Wayne, thank you for taking the time to share your experience. We understand how frustrating and disappointing this situation has been, especially given your past support and recommendations. Delays, battery concerns, and the overall service experience you described are understandably upsetting. Our customer service team is aware and continuing to follow up to assist as best they can. We truly appreciate you sharing your feedback. Thanks for your patience.

Posted 2 months ago

“Researched on Grok, and provided me Ororo. Worked the first time I tried it and second time it didn't. Sent in a video of why it didn't work. Replaced the jacket and that didn't solve the problem. Then I returned the product. I will never buy another Ororo.”

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Posted 2 months ago

Hi Terry, thanks for sharing your experience. We understand how frustrating this situation has been, especially after multiple attempts to resolve it. Our customer service team has been following up on your case, and we appreciate you taking the time to let us know how this process felt from your side. Thanks for your patience.

Posted 2 months ago

“Love my heated jacket. As soon as I turn it on it is so warm within seconds!! Best purchase/gift ever!!”

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Posted 2 months ago

“Ordered two pairs of socks based on shoe size. As we unrolled the large socks, they were clearly too large. Very disappointed that an exchange for medium was not permitted even though the socks were not tried on. There should be a better way to assess sock size better is these are final sale.”

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Posted 2 months ago

Hi there, thanks for sharing your feedback. We understand how disappointing this must be, especially after carefully selecting the size and finding it wasn’t right. Our customer service team has already been following up with you, and we appreciate your patience during this process. Your comments about sock sizing and exchange flexibility are helpful, and we’ll continue working to improve both our sizing guidance and return policies. Thank you for your understanding.

Posted 2 months ago

“I am very disappointed in Ororo. My household and I have been great. Repeat customers for the last two years especially around Christmas. We've purchased two jackets. Several extra batteries and chargers. And this year I bought some things for my wife... that she didn't need. And I was surprised to find that one of the items in particular (slippers) was not returnable. I corresponded with customer support over email, and was told that even though the item is unopened it could NOT be returned. And even tho customer support gave me a couple of options... I simply think that type of policy is unacceptable. So I'm going to return all the items, regardless of whether you credit me or not. And I'm done with Ororo. As I told customer service, I think this is unacceptable. I intend to write a review stating that you have an arbitrary no return policy. And so buyer should read the fine print. I'm also no longer going to recommend Ororo to all the peple who asks about my jacket when they see the lights. And I'm also not going to buy my daughter an Ororo heated jacket... I'll find another brand. The end. // Hi Daniel, I sincerely apologize for the delayed response. I completely understand your concern. Regarding this return policy, I have attached our return guidelines link for your reference. We sincerely apologize for any inconvenience this may have caused. • Returns & Exchanges: https://www.ororowear.com/pages/returns-exchanges That said, we truly appreciate your continued support and highly value your experience. Although our slippers are normally not eligible for return, we’ve received approval to make a one-time exception for you. Option 1: Return for Store Credit We can accept the return and issue a store credit to your ororo account, which can be used toward another product or a different size on ororowear.com. You can use the label we provided previously to return the slippers along with the 5V3A Charger & Cable and the Mini 5K Battery. The original shipping fees are non-refundable. Option 2: Keep the Item & Explore a Courtesy Offer If you’re open to keeping the item (as a gift to others), I’d be happy to check whether any courtesy offers may be available for you. Option 3: Size Exchange We can help if you prefer to exchange for a different size of the same item. $10 flat shipping fee for the replacement will be at your expense. Please let me know how you’d like to proceed. If you decide to move forward with the return, I’ll send over the return instructions right away. Thank you very much for your understanding. Regards, Neva ororo Customer Service On Wed, Jan 07, 2026, at 03:09 PM, Bills@M2A wrote: I would greatly appreciate a swift reply: Will you accept the the slippers at part of my return or not? On Mon, Jan 05, 2026, at 01:45 PM, Bills@M2A wrote: I’m sorry, but that is unacceptable to me. I am a repeat customer, my household has bought 2 Ororo jackets, multiple batteries, chargers, as well as other things. The slippers are still in their package, unopened and perfectly returnable. If you are unable (or unwilling) to return them, then I'll will stop shopping at Ororo. Stop recommending Ororo to my friends (who always ask about my jacket). And write a review stating that Ororo customer service arbitrarily disallows certain items for return. The choice is yours. I’ll wait for your response. On Mon, Jan 05, 2026, at 08:10 AM, ORORO Customer Service wrote: Hi Daniel, This is Neva with ororo customer service. I'm sorry, I’d like to clarify that as noted on the product page at the time of purchase, the silppers are not eligible for return or exchange. *Please refer to the size guide for the best fit. No Return & Exchange. Because of this, I’m afraid we’re unable to process a return or exchange for this order. I truly apologize for any inconvenience this may cause and appreciate your understanding. If you have any other questions or need assistance with using the product, please feel free to let me know. I’m happy to help. :) On Wed, Dec 31, 2025, at 03:11 PM, Bills@M2A wrote: There was also a pair of bunny slippers in my order that I also need to return (they are unopened / still in packaging). My wife received a similar gift and we don’t need them. However, for some reason I was unable to include them in my return request. I would really appreciate it if you could help me get that included in my return. Please let me know. Thank you!!! And Hope the Ororo Team has a safe & happy New Years Eve!!!”

Helpful Report

Posted 2 months ago

Hi Daniel, thank you for taking the time to share your experience so openly. We truly understand how upsetting and disappointing this has been, especially given your long history of supporting ororo and recommending our products to others. It’s clear this situation has caused frustration, and we’re sorry it’s led to such a negative impression. Your feedback regarding our return policies and overall experience has been heard and noted. While our customer service team has already been involved. We appreciate you sharing your honest thoughts. Thanks for your patience.

Posted 2 months ago

“I bought this vest for my husband, as a surprise. I had an opportunity to actually see it on a lady at church. I talked to her about it and decided to check it out online. Larry uses it when he goes outside in the mornings to sit and have a cup of coffee and a cigarette or two. Sometimes he wears it when he's out in his shop, depending upon the project. He likes it!”

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Posted 2 months ago

“I’m always cold. This vest is awesome! Battery life is great too.”

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Posted 2 months ago

“I love the gear I own multiple products and am happy with each one”

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Posted 2 months ago

“The heated jacket and scarf bought for Xmas gifts were very well received. Both work very well and the quality is just fine for their purpose.”

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Posted 2 months ago

Hi Connie, thanks for sharing your feedback. We’re glad to hear the heated jacket and scarf were well received as Christmas gifts and that they’re working well for their purpose. We appreciate you taking the time to let us know.

Posted 2 months ago

“Great products”

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Posted 2 months ago

“Loved the heated vest - its weight and warmth is comforting - delightful. A great gift (as this was).”

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Posted 2 months ago

“Jacket is comfortable, stylish and sturdy. However, battery life is abysmal. Right after preheat, I turn it down to lowest setting and only get 3.5 hours of use. I intend to contact support to get help. My answers below are based upon the current situation and may change depending on the support I receive.”

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Posted 2 months ago

“The gloves are pretty good for coldish weather (30-40°F), but they don't keep your hands warm if the temperature gets below 20°F.”

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Posted 2 months ago

Hi Robert, thanks for sharing your experience. We appreciate your noting how the gloves perform across different temperature ranges. Your feedback is helpful, and we’ll continue working to improve warmth and overall performance in colder conditions. Thanks for your patience.

Posted 2 months ago

“I think the people who work at Ororo ROCK! They are always willing to make things right and as we all know that is a lost art. Not too mention the few products that I have purchase have been awesome!”

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Posted 2 months ago

“I purshased a jacket and have to say it's pretty nice, the fit is true to size so be careful there as you may need one size bigger and the overal quality seems pretty good. The jacket is comforable and doesn't restrict movement. The jacket heats up quickly and does a pretty good job of keeping you warm. Obviously every jacket is a bit different so depending on which one you buy and where the heating elements are located sort of determines the effectivenes of the heating.”

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Posted 2 months ago

ororowear.com is rated 4.2 based on 2,859 reviews