ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I each received a heated vest. They are excellent quality and the heating device is such a nice thing to have when the weather is so cold. My favorite part is being able to put my hands the warm pockets.”

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Posted 7 months ago

“Excellent heating jackets and vest”

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Posted 7 months ago

“I am very pleased with the heated vest product however the advertising of the $10 vest with a battery purchased was very misleading. I think it should have stated that no battery was included with the $10 vest. Although it said apparel only it should have stated no battery included with the purchase.”

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Posted 7 months ago

“Gloves fit well and operation was straight forward. I purchased the mittens because my pinky finger and thumbs were not maintaining heat in my traditional mittens. The heated gloves were much better in the main finger area be still lacked enough heating to keep the extremities warm.”

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Posted 7 months ago

Hi Jonathan, thank you for sharing your experience. We’re glad to hear the gloves fit well and were easy to use. We’re sorry to hear the warmth in the extremities didn’t fully meet your expectations. Warmth perception can vary depending on the heat setting, environment, and individual circulation. If you have any question, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“I like the product, the battery pack was defective and replaced under warranty, the service representative was very professional but your process is non customer friendly and cumbersome. The representative requested pictures and video to confirm the defect issue, multiple email messages, and then a return of the festive battery. This was your issue, satisfy your customer as soon as possible and add a follow up 20% opps coupon for a future purchase. Time consuming, not customer friendly, and a lot of time and make work ( expensive, non value added ) for your company.”

Helpful Report

Posted 7 months ago

Hi Jack, thank you for taking the time to share such detailed feedback. Your feedback on making the process more customer-friendly and efficient has been shared with our team as we continue to work on improving the overall experience. Thank you for choosing ororo.

Posted 7 months ago

“You did not do well. I sent a return request and got a bot answer. Dissatisfied for sure!”

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Posted 7 months ago

Hi Kevin, thank you for your feedback. We’re sorry to hear about your experience. Please rest assured that our customer support team is currently following up on your case. We appreciate your patience.

Posted 7 months ago

“It was a pleasure working w/your customer service rep. Under the circumstance where my vest was out of warranty he came up w/a very fair offer”

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Posted 7 months ago

“Love my red puffy vest! It’s comfy and cozy”

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Posted 7 months ago

“Had an issue with one glove not staying on. Emailed customer service, they responded withih 24 hours. Gave them the requested information, and within 48 hours they shipped new gloves. AWESOME!!!”

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Posted 7 months ago

“Very disappointed in this product. The vest is fine and does everything it needs to do for me. However, the two stars is because of the battery. It is poor to put it kindly. It takes forever to charge (more than overnight) and then only works for a few hours. Tough to like if you can only use a product for a few hours a day, but need it for like 6-7 hours. Because of this, it will be tough for me to recommend this to others.”

Helpful Report

Posted 7 months ago

Hi Victor, thank you for sharing your honest feedback. We’re glad to hear the vest itself is working well for you, and we’re sorry that the battery performance hasn’t met your expectations. Battery runtime and charging time can vary depending on the heat setting, environment, and the charger used. For more information on fast-charging compatibility, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any questions, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“My ORORO heated vest might just be the best thing I own. Got as gift about four years ago. Would recommend to anyone who needs to be warm outside”

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Posted 7 months ago

“I had issues with my vest. I spoke with customer service,they discussed the problem I was having and came up with a fair solution and resolved it! Product is good and Ororo seems to understand the value of good customer service. I would 100% but Ororowear again!!”

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Posted 7 months ago

“My parents love their jackets on the cold winter days.”

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Posted 7 months ago

“A little bumpy. Ordered a jacket. Received it very quickly. Two of the four heating panels were not working so I requested an exchange. My original order was for a 2XL tall. They sent me a 2XL. The 2XL tall was definitely more comfortable, but I did not want to do another return so I just kept the regular 2XL.”

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Posted 7 months ago

Hi Peter, thank you for sharing your experience with us. We’re glad the jacket arrived quickly and appreciate you giving it another try. Your feedback has been shared with our team as we continue working to improve the process. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“Great Customer Service. I have not worn the actual garment but if the customer represents the garment, then I am sure this is a winning combination.”

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Posted 7 months ago

“Great service and extremely fast delivery. Thank you”

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Posted 7 months ago

“Works great and hay and grain doesn’t stick to the fabric .great for farm use !!!”

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Posted 7 months ago

“I own a vest and just purchased a jacket and I love how that they fit well and keep me warm. A very good purchase for me.”

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Posted 7 months ago

“I ordered gloves from you when it was cold and a big snow storm was coming .unfortunately they were lost by usps and i didn’t get them in time to use because it warmed up a lot, i will say they look very well made and the next cold spell we have I will enjoy them for sure !”

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Posted 7 months ago

“Love my vest! It's like a warm security blanket! Blessings!”

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Posted 7 months ago

ororowear.com is rated 4.2 based on 3,205 reviews