ororowear.com Reviews

Name: ororowear.com
Rating: 4.26

4.3 Rating 1,971 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the “out-of-box” items offered.”

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Posted 1 month ago

“Great product heats fast”

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Posted 1 month ago

“Great product, but you should have some leniency if the product does not fit properly. The return policy is cruel for open-box purchases.”

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Posted 1 month ago

Hi Saverio, thank you for sharing your thoughts with us. Open-box items do come with a no-return, no-exchange policy as noted on the product page, but we understand how disappointing it can feel when the size isn’t quite right. We sincerely appreciate your feedback, and we’ll definitely pass along your thoughts for review to improve our customer experience. Thank you for your understanding.

Posted 1 month ago

“The jacket is little big but heats well. It would be nice if the sleeves were heated”

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Posted 1 month ago

“Vest exactly as described and delivery was super fast!”

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Posted 1 month ago

“The newer battery last less then my older battery”

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Posted 1 month ago

Hi Jean, I’m really sorry to hear that your newer battery isn’t lasting as long as your older one. Battery performance can vary depending on temperature and the heat level used. Please rest assured that our customer service team will reach out shortly to help troubleshoot and ensure your battery is working properly.

Posted 1 month ago

“Not only did I purchase pants gloves, socks for myself this round, I also got a few Christmas presents because I love these quality products living in Minnesota. Staying warm is essential!”

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Posted 1 month ago

“I love this jacket.”

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Posted 1 month ago

“Quality products and great service. Definitely recommend”

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Posted 1 month ago

“Ordered a size up based on reviews and measurements. Fit well both under and over my lightweight quilted jacket. Being a barrel-shaped, obese woman, I wanted the snaps so I could unsnap the bottom when sitting.”

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Posted 1 month ago

“Love the range of products offered. I got my first vest 7 years ago and it still works perfectly fine, including the original battery. I keep going back to the brand for all of my friends and familes needs. All of their products hold up great and they really stand by their products.”

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Posted 1 month ago

Hi Marah, thank you so much for sharing your wonderful feedback! We’re thrilled to hear that our range has served you so well for so many years and that you keep returning to ororo for friends and family. Your trust means the world to us. Thank you again for your trust and support. Stay toasty!

Posted 1 month ago

“Great quality and keeps me toasty warm. Love the warmth on my shoulders”

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Posted 1 month ago

“items were shown well and plenty of options”

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Posted 1 month ago

“I just sent a message. In regards to: to battery purchased beginning Nov 2025. Battery charges two bars only no matter how long charged. I’m hoping to be able to process this.”

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Posted 1 month ago

Hi Jeanette, I’m really sorry to hear that your battery isn’t charging past two bars — that’s definitely not the experience we want for you.Our customer service team is already helping you troubleshoot the issue. Please rest assured we’ll do everything we can to get this resolved for you. Thank you for your patience and for reaching out to let us know.

Posted 1 month ago

“Love it! Great way to take the chill off while walking the dog.”

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Posted 1 month ago

“Package did not arrive by delivery date. Also all the items in my order was not delivered, I am unsure as to why my order was split into multiple packages. I had high expectations from a brand as renowned as ORORO but I am completely dissatisfied.”

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Posted 1 month ago

Hi John, we’re truly sorry your delivery experience fell short of expectations. Some orders are shipped in multiple packages depending on warehouse availability, but we completely understand how frustrating it is when items don’t arrive together or on time. We’ve shared your feedback with our logistics team to help improve future experiences. Thank you for your patience and understanding.

Posted 1 month ago

“The products keep getting better and better. I am in love with my new coat and extended battery.”

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Posted 1 month ago

“Didn’t really keep me warm. Not happy and would like to return. Tom Heatley 716-341-4739”

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Posted 1 month ago

Hi Carol, we’re really sorry to hear the vest didn’t keep you as warm as expected. Warmth can vary depending on factors like environment, layering, and personal comfort level. Our customer service team is already reaching out and will help you look into the issue. We’ll do our best to make things right for you.

Posted 1 month ago

“I replaced my original wash bag with a new one from this site. Actually, the new one is more thought out in the sense that the zipper locks. I found my original bag(which I hated and thought lost), but it always opened up in the washer and spilled its contents. In this newer version, the zipper tucks into the bag's fabric and does not open up in the washing machine.”

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Posted 1 month ago

Hi Kevin, thanks for sharing your experience! We’re glad the new wash bag design with the locking zipper is giving you peace of mind and preventing spills. Appreciate you choosing ororo.

Posted 1 month ago

“The first battery that came was DOA. Customer service promptly sent a replacement battery and the new one works great. Thanks!”

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Posted 1 month ago

ororowear.com is rated 4.3 based on 1,971 reviews