ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered wrong stuff and returned and received a refund promptly.”

Helpful Report

Posted 7 months ago

“The vest word well. It helps keep my wife warm in cold conditions. However, one of the batteries we purchased doesn’t hold a charge.”

Helpful Report

Posted 7 months ago

Hi Daniel, thank you for your feedback. We’re glad to hear the vest is working well and helping keep your wife warm. We’re sorry that one of the batteries isn’t holding a charge as expected. You can reference this article for troubleshooting: https://help.ororowear.com/article/i5nill5vns-my-battery-cannot-hold-a-charge. If you’re still having issues after trying those steps, we recommend contacting our customer support team at support@ororowear.com for further assistance. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“I love this coat! I wear it under a shell when I go skiing, and I wear it alone when I'm running around Chicago. The ability to turn on either the sleeves or the core is awesome!”

Helpful Report

Posted 7 months ago

“Like the vest very well and would recommend it to my friend”

Helpful Report

Posted 7 months ago

“Nikki from customer service was extremely helpful as I tried to navigate the tall sizes for my 6'5'' son who works in an unheated warehouse. Very pleased with my purchase!”

Helpful Report

Posted 7 months ago

“I purchased a heated vest, but when it arrived it didn’t fit. I initiated a return for what I thought included both the battery and the vest. A few days later, I noticed only the battery had been refunded. Frustrated, I contacted customer service. By the next afternoon, I received an email confirming that the refund for the vest had also been processed. I appreciate how quickly they resolved the issue and would definitely purchase from them again.”

Helpful Report

Posted 7 months ago

“Great customer service was received as they supported my attempts to troubleshoot a jacket that does not work any longer. They graciously provided a $20 credit to Ororo for myinconvenience even though my jacket was beyond it's warranty.”

Helpful Report

Posted 7 months ago

“Love this vest. Keeps me warm with three different temps to adjust to me needs.”

Helpful Report

Posted 7 months ago

“I love these vest and so does my girl. Keeps you nice and toasty.”

Helpful Report

Posted 7 months ago

“I received the warranty replacement battery and it works very well as it charges much faster. The communications were very good and kept me up to date on the status of replacment. Thank you.”

Helpful Report

Posted 7 months ago

“The heated mittens I purchased were a big hit in my son's family. I wish Ororo had not been out of the double charging cords, though.”

Helpful Report

Posted 7 months ago

“The heated gloves are no where near warm enough to be used for skiing when temperatures are below 20 degrees F. The heating elements work but there is not enough insulation to keep my hands warm. Also the sizing runs very small. On the positive side my heated vest is Excellent”

Helpful Report

Posted 7 months ago

Hi Don, thank you for sharing your feedback with us. We’re sorry to hear the gloves didn’t provide the level of warmth you were expecting in very cold skiing conditions, and we appreciate you noting the sizing as well. Warmth perception can vary depending on the heat setting and environment. We’re glad to hear your heated vest has been excellent, and your feedback on the gloves has been shared with our team as we continue working to improve performance and fit. Thanks for choosing ororo.

Posted 7 months ago

“I LOVE my vest!!”

Helpful Report

Posted 7 months ago

“I returned this electric vest because the front elements did not work. Even the back elements did not emit enough heat to keep that area warm. Also, there should be an element at the small of the back.”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your experience with us. We’re sorry to hear it didn’t meet your expectations. Please rest assured that our customer support team is already following up and actively working on this matter. Thank you for your patience.

Posted 7 months ago

“I had to take one star away due to the fact that they are a little difficult under many layers...it is hard to put them on and you cannot put them over the layers. However, they do keep your feet warm, are easy to charge and helpful.”

Helpful Report

Posted 7 months ago

Hi Heather, thank you for sharing your feedback. We’re glad to hear they keep your feet warm and that charging has been easy and convenient. We also appreciate you pointing out the layering challenge, and your feedback has been shared with our team as we continue working to improve usability and design. Thanks for choosing ororo.

Posted 7 months ago

“I bought this heated vest for my daughter who is a trama nurse in and ER. She has to go outside to the ambulance bay to transport patients to and from the hospital. They are not allowed to wear their coats and can only wear a vest. The heated vest has been a life saver for her. She has commented on how she is able to stay warm all the time now even with the single digit weather. Many of the other nurses have also purchased the same vests based on my daoughters comments. Keep up the great quality you make and thanks for keeping my daughter warm.”

Helpful Report

Posted 7 months ago

“Own several different pieces of your clothing. All work great!”

Helpful Report

Posted 7 months ago

“It was an easy website to use to order what we wanted and the product the vest works very well and as we expected”

Helpful Report

Posted 7 months ago

“I was not happy to receive a Womens large instead of a Men's large and the crocs were not even close to a size 8. They were also short on my daughter who wears a 7”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your experience with us. We’re sorry to hear about the incorrect item and sizing issues—that’s certainly frustrating. Please rest assured that our customer support team is already following up on this and working to address the situation. Thank you for your patience and for bringing this to our attention.

Posted 7 months ago

“Very easy to understand instructions for jacket, worthy of the price and quality. Extremely warm with or without the jacket being on.”

Helpful Report

Posted 7 months ago

ororowear.com is rated 4.2 based on 3,205 reviews