ororowear.com Reviews

Name: ororowear.com
Rating: 4.26

4.3 Rating 1,972 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first battery that came was DOA. Customer service promptly sent a replacement battery and the new one works great. Thanks!”

Helpful Report

Posted 1 month ago

“I cannot tell you how many vests I probably sell for you. Everytime I wear it which is a lot ppl ask me and I tell them all abou t it and tell ppl to get two batteries so that one is always fresh blah blah blah. You should probably buy me a new vest:)bc Ive had mine for years. Its the best!”

Helpful Report

Posted 1 month ago

Hi April, thanks so much for the awesome review! We’re thrilled our vest is such a hit and appreciate you spreading the word. Glad you’re enjoying it—two batteries is great advice for always having a fresh one.

Posted 1 month ago

“Definitely not worth the cost. It's supposed to be multi zone, but I only feel heat in one small strip across the top of my shoulders.It's just not a terribly helpful item for warmth. I wouldn't buy another or recomend to anyone else.”

Helpful Report

Posted 1 month ago

Hi Richard, we’re really sorry to hear that the heating performance didn’t meet your expectations — that’s certainly not the experience we want for you. Our customer service team will reach out to you to help troubleshoot and make sure everything is working as it should. Thank you for giving our product a try, and we appreciate your patience while we work to resolve this for you.

Posted 1 month ago

“Disappointing; feels pretty much the same, even when using the battery. Plus, the red often fades to blue, but the location of the button(s) makes them awkward to reach while walking and gloved. Should have known better to purchase this costly item.”

Helpful Report

Posted 1 month ago

Hi Carol, we’re truly sorry to hear that the heating performance and overall ease of use didn’t meet your expectations. That’s certainly not the experience we hope to deliver. Our customer service team will reach out to help troubleshoot the heating issue and make sure your item is functioning properly. And thank you for sharing your feedback about the button placement — we’ll pass this along to our product development team for future improvements.

Posted 1 month ago

“Great products to keep you warm. We have several vest and hand warmers.”

Helpful Report

Posted 1 month ago

“Battery charger didn't work. Battery didn't make it past the third quarter of a football game.”

Helpful Report

Posted 1 month ago

Hi Sharlene, we’re truly sorry to hear about the issue about charging and battery life — that’s definitely not the experience we want you to have. Our customer service team will reach out and help troubleshoot the problem to make sure everything works properly for you. Thank you for your patience.

Posted 1 month ago

“I love my ororo vests. They always work as they should . I use them as an under layer beneath my coat and it keeps me toasty. I was disappointed that this vest did not include the plug part of the charging necessity. Luckily it is my second vest and I have the wall plug part. Please go back to including this crucial part of the total package. Without It I do not think I will buy another.”

Helpful Report

Posted 1 month ago

Hi Sheila, we’re so glad to hear that you love your ororo vests and thank you for being such a loyal customer. We understand your concern about the wall plug not being included. Our current approach allows the battery to be charged with any USB-C wall adapter you already have at home, which helps reduce waste and environmental impact. But we truly appreciate your feedback, and we’ll be sure to share it with our team as we continue improving our products.

Posted 1 month ago

“I had to replace one vest because it was faulty some months ago. The seond one was faulty. Your RETURN PROCESS IS A NIGHTMARE! I contacted customer service and got an AI response that made NOT SENSE and had to send information over and over again. No matter what I wrote they wanted me to do another test. It took WEEKS to get them to OK a replace ment, and then the THIRD replacement was FAULTY and then it took weeks to get them to replace that. Still waiting for that second replacement. It's a good product WHEN IT WORKS.”

Helpful Report

Posted 1 month ago

Hi Judith, we’re truly sorry for the frustration and inconvenience you’ve experienced — that’s absolutely not the experience we want for our customers. Thank you for your patience through such a long and difficult process. We’re already sharing your feedback with our customer service team so we can improve and streamline the troubleshooting and replacement workflow. We hope the upcoming replacement arrives quickly and works perfectly for you.

Posted 1 month ago

“So far I just tried it on and the heated vest works. Feels good nice and cozy”

Helpful Report

Posted 1 month ago

“Was very pleased with the quick response I received and the replacement of my battery.”

Helpful Report

Posted 1 month ago

“I'm having trouble charging the battery. I have emailed and am not happy with the response. I ordered the charger block to see if that will make a difference. It says to fully charge the battery before using but 1 of the responses was to drain the battery and then try to charge. The battery came at 2 bars and won't charge past that. I have outdoor events coming up and is why I ordered the jacket.”

Helpful Report

Posted 1 month ago

Hi Kathy, I’m really sorry to hear about the trouble you’ve had charging the battery, and I understand how frustrating that must be. Our customer service team will follow up with you directly to help troubleshoot the issue and make sure your battery is working properly as soon as possible. We truly appreciate your patience.

Posted 1 month ago

“While the clothing is great the customer service is not. I placed an order, my credit card was charged (not just funds put in hold), and shipping confirmation was received. Days later, I received an email that the item was backordered (not out of stock) and I could choose a different item or cancel my order. This company is not a start-up and should have their *#^* together better than this. Days after I contacted them about the cancellation, I received an email to rate my product, you know, the one I never received, and then another email request. Truly considering other heated clothing companies, unfortunately which is sad because I’ve raved about this company to many people in the past and have had lots of family and friends make purchases after they’ve seen my items or heard me talk about them.”

Helpful Report

Posted 1 month ago

Hi Jesse, I’m truly sorry for the frustration and inconvenience this experience caused. Your feedback is completely valid, and we’ll make sure your comments are shared with our internal teams so we can improve our inventory accuracy and communication moving forward. Thank you for taking the time to let us know what happened.

Posted 1 month ago

“Second one in 10 years. Bumped up a size to wear heavier clothes underneath vest for cold weather golf and hunting.”

Helpful Report

Posted 1 month ago

“Im disappointed that the zipper doesn't work on one of the jackets”

Helpful Report

Posted 1 month ago

Hi Susan, I’m really sorry to hear that the zipper isn’t working properly — that must be so frustrating. Our customer service team will reach out to you shortly to help troubleshoot the issue and make sure you get the assistance you need. We’ll do our best to resolve this for you as quickly as possible.

Posted 1 month ago

“Love my jacket! I work outside in frigid temperatures and the jacket keeps me warm all day long! Best investment ever!!”

Helpful Report

Posted 1 month ago

“Great company with great products and excellent customer service. My hoodie heating element stopped working so I reached out to customer service and with in 12 hours I not only had a response back but I also had a prepaid label to send my hoodie back to them. Once ups delivered my old hoodie the new was almost immediately sent out to me.”

Helpful Report

Posted 1 month ago

Hi Matthew, thanks so much for sharing your experience! We’re thrilled to hear you had a smooth and fast resolution with the prepaid return label and replacement hoodie. If you need anything else, we’re here to help.

Posted 1 month ago

“Everything was great! Thanks”

Helpful Report

Posted 1 month ago

“Love my vest. Keeps me warm at all outdoor sporting games and hockey rinks.”

Helpful Report

Posted 1 month ago

“First size was too big returned it with everything when item was reshipped I was missing the free laundry bag and other freebies from the first order I sent back. Heats decent not as hot as I would like....would be nice for the arms and chest to heat up to for the price. Probably won't purchase again.”

Helpful Report

Posted 1 month ago

Hi there, we’re truly sorry for the inconvenience with the missing items. Our customer service team will reach out to you to sort out the issue with the missing freebies and make sure everything is properly resolved. We’ll also share your feedback about the heating zones with our product development team — suggestions like yours genuinely help us improve.

Posted 1 month ago

“Warmers didn't cover as wide of an area as I originally thought from the photos. Pocket hand warmers barely got warm at all even when on high and inside with no air flow. Battery being stuck on the hip makes it a much more annoying location when doing any work or movement. Overall for the price it really wasnt worth it considering it just adds weight and not much heat or freedom of movement, but I guess it still works as a thicker sweater.”

Helpful Report

Posted 1 month ago

Hi there, we’re really sorry to hear that the heating coverage and battery placement didn’t meet your expectations. Thank you for taking the time to share such detailed feedback — it’s genuinely helpful. We’ll make sure to pass your comments to our product development team as we continue improving future designs.

Posted 1 month ago

ororowear.com is rated 4.3 based on 1,972 reviews