ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I bought a “new, open box” vest and batteries. When it arrived, I do not believe it was new, it didn’t work well at all and it actually had wear marks (stains). When I reached out to Ororo, they would only take the item back for a “store credit” and I would have to pay shipping. I understand it was an open box (no returns) item but this was a pretty darn poor way to stand behind your product for something that was supposed to be a new unused item. After my experience I did not want a store credit, I just wanted my money back. Or at the very least a new item without paying more money. I will not shop here again and I recommend, buyer beware.”

Helpful Report

Posted 2 months ago

Hi Patrick, thank you for taking the time to share your experience. We understand how disappointing this situation must have been, especially given your expectations. Your feedback has been reviewed, and we appreciate you sharing your perspective as we continue working to improve our products and overall customer experience. Thanks for your patience.

Posted 2 months ago

“I have asked for the return process to exchange my vest and have not received an email on how to do this after responding to an email saying they would do the exchange …”

Helpful Report

Posted 2 months ago

Hi there, thanks for sharing your experience. We understand how frustrating this can be when you’re waiting on next steps. Our customer service team is currently following up on your exchange request and will continue to assist. We appreciate your patience. Thanks for understanding.

Posted 2 months ago

“I purchased the Orowear extra Large vest for my boyfriend after seeing the advertisement on the Today Show. My boyfriend is often cold and frequently travels between Maine and Massachusetts. He is so happy with his new vest! We immediately charged it which did take some time. However, the charge did last for about six hours. He is very happy with his vest!”

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Posted 2 months ago

“I have recently added my husband to the Ororo family with a heated jacket, and he loves it. I have a vest and a jacket, which I am generally always wearing one or the other. The batteries last a good long time, making them great for a day or outdoor fun. The heated collar has to be my favorite part so I made sure to order him a jacket with that feature.”

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Posted 2 months ago

“Really liking my vest. Especially appreciate the warmth at the back of the collar,”

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Posted 2 months ago

“What a great coat for such cold weather.”

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Posted 2 months ago

“Exceptionally well built hand warmers and very prompt, professional customer service. Highly recommended!”

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Posted 2 months ago

“battery does not charge on usb. no indication of charge when plugged in JUNK do not buy!”

Helpful Report

Posted 2 months ago

Hi Steven, thanks for sharing your experience. We understand how frustrating this must be.To help our team better understand the situation and provide assistance, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. We appreciate your patience.

Posted 2 months ago

“Bought a women’s heated vest for my daughter at Christmas. She absolutely loves it! She is small and the vest fits perfectly. Very easy to care for. Looks great! Comfortable.”

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Posted 2 months ago

“I had a battery which only lasted about 2-4 hours. I asked for a replacement. They sent a replacement and also charged me for it even though I sent it back the day I got the replacement. New battery lasts 8 hours on medium setting which is what I needed. Hopefully they will refund my battery price very soon ! I have two jackets. One for the hospital and one for home. Becky”

Helpful Report

Posted 2 months ago

Hi Becky, thanks for sharing your experience. We understand your concern regarding the charge and appreciate your explaining the situation. We’re glad to hear the replacement battery is meeting your needs, and we appreciate your patience.

Posted 2 months ago

“I bought the Women's Softshell Vest as a Christmas gift for my wife - she is very happy with it! She was especially pleased when she put he hands in the warm pockets. Size was right on. Also bought a spare battery so would always have a heated vest, even while the other battery was charging.”

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Posted 2 months ago

“This vest was a Christmas gift for my sister and she loves it! Size was true and she said it’s nice and warm.”

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Posted 2 months ago

“These are excellent. The top of your hand and around the thumb heat up. On high they made my have sweaty during my walk. I love them. I purchased the yellow because they were clearance priced. The color is deep butter yellow. I was worried it was going to be bright yellow. Definitely recommend!! I have heated coat, vest and now gloves. Love everything from this company”

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Posted 2 months ago

“I cannot write a review at this time as I’m waiting on an exchange of my purchase. Once I receive the replacement item, I will be glad to provide a review.”

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Posted 2 months ago

Hi Lauranna, thanks for letting us know. We understand the situation and appreciate your patience while the exchange is being processed. We look forward to your updated review once you receive the replacement item.

Posted 2 months ago

“Bought the heating seat pads for a Christmas gift for my parents. When they opened them they both were thankful. And started talking how much they will be used and had way more uses for them than I ever thought.”

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Posted 2 months ago

“The coats I purchased are great everyone loves them, ggod to keep you warm even without the heater on.”

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Posted 2 months ago

“Bought a heated vest along with charger, and extra battery. Had multiple questions during the process. All were answered promptely and were very helpful. Would definitely recommend.”

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Posted 2 months ago

“My wife and I daughter really love the jacket and vest that I bought them for Christmas. I really appreciate the quick shipping. Thank you”

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Posted 2 months ago

“I had purchased 2 heated jackets long before Christmas with a promise date long before the date I would need to ship the gifts to arrive as gifts to my son and new daughter-in-law. It took 3 or 4 days to inform me the color and size of the FEMALE jacket was no longer available and offered to send me an alternate color in a MALE jacket. The requested jacket was available on the website. Several more days to get a response to correct the gender jacket. I agreed to the replacement but again it took 3 or 4 more days to have the order confirmed and switched. Another few days before the jacket was shipped. Customer service communication is horrible with multiple days to respond to my questions. The replacement jacket did not arrive for me to ship to arrive before Christmas. I then sent an email asking if I could exchange the unused female jacket if the preferred color would become available. The jackets were meant to be matching his/hers. The male jacket was sent prior to resolving the issue with the female jacket so I was stuck with the male jacket before the resolution of the female jacket. Days later the response was the color would no longer be available and I could exchange for a different jacket with a charge of $70. Are you kidding me? Service charge of $70 plus the expense of 2 shipping fees. Never do business with them ever again and guarantee this review will be expressed on social media and company reviews.”

Helpful Report

Posted 2 months ago

Hi Audrey, thank you for taking the time to share your experience. We understand how frustrating and disappointing this situation must have been, especially when the items were intended as gifts and timing was important. Your feedback has been noted, and we’ll continue working to improve our communication and overall customer experience. We appreciate you sharing your perspective.

Posted 2 months ago

“The problem was the sizing. My grandson was the same height and about 10 lbs less than the medium example. we ordered a medium. We had to return it for a large. BUT once he got the right size, he loved it. He says it is very comfortable and he will wear it even when he doesn't need the heating element on.”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.2 based on 2,859 reviews