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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Worked with customer service to fix an issue… knowledgeable, professional and just worked until it was completed in a very timely manner
Helpful Report
Posted 4 months ago
These seem to be built ok but for me they only get the backs of my hands kind of warm and my fingers still get cold. Good news is my ororo heated vest still works great.
Helpful Report
Posted 4 months ago
Hi Lee, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate your input and will continue working to improve our products. If you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.
Posted 4 months ago
I bought this for my daughter and she loved it. She does home health care visits and said it keeps her warm going from place to place.
Helpful Report
Posted 4 months ago
I received my heated vest and the battery was faulty.i called customer service and they didn’t help me one bit. I had to order a new battery and it cost me $70 through Amazon. Not happy at all about this.
Helpful Report
Posted 4 months ago
Hi Tania, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team will follow up with you to review what happened and see how we can assist. Thanks for your patience.
Posted 4 months ago
Ororo's website is easy to navigate and answered all my questions. Ordering was also easy and delivery was prompt and arrived as promised. I returned an item and that process was super efficient. Ororo made it very easy. Thank you!
Helpful Report
Posted 4 months ago
Great jacket. Much heavier then I thought it would be
Helpful Report
Posted 4 months ago
This was a birthday gift for a dear friend. The intended use was for skiing and dog walking. She absolutely loves it! We bought the 7K battery bc of a few reviews mentioning disappointment with the 5K mini charge. She found the 5k sufficed for a day of skiing on medium setting. She turned it off in the lodge to prolong the use.
Helpful Report
Posted 4 months ago
I have had your vest for two years love it on most days I am wearing it even under heavy coats I use it as a base layer. I ordered a set of gloves hoping for the same result. Not so much they do not keep my fingers warm and I am not sure I am a fan. I am a responder who is out in the cold more than I like to be. The thought was this product would work as well as the vest not so much.
Helpful Report
Posted 4 months ago
Hi Arthur, thank you for sharing your feedback. We understand how disappointing this can be, especially given how well the vest has worked for you. Heating performance can vary depending on factors like the heat setting and environment. We truly appreciate you taking the time to share your experience, and if you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.
Posted 4 months ago
This battery does not last long at all and takes 2 hrs to charge
Helpful Report
Posted 4 months ago
Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. Please feel free to contact our customer service team so we can help check this and assist you further. Thanks for your understanding.
Posted 4 months ago
Absolutely AWESOME product and the Customer Service is incredible! HIGHLY RECOMMEND!!!!
Helpful Report
Posted 4 months ago
Great products, organized for easiness with a smooth shoping experience
Helpful Report
Posted 4 months ago
Being warm is priority for me and with my new Ororo heated vest, I am warm! I normally don't have to put a coat on with it as it keeps my core toasty warm, which warms me all over. I love the colors offered too. Most other brands only offer black. I'm really happy with my Royal Blue vvest and get lots of compliments. I also enjoy that it is light and not bulky like most vests. I normally wear large. It appears to be made small as the Large is a bit snug on me. I may have to order an XL. Thanks! deb
Helpful Report
Posted 4 months ago
Hi Deborah, thank you so much for your wonderful review! We’re thrilled to hear your heated vest keeps you warm and comfortable, and that you’re loving the royal blue color and lightweight design. We also appreciate your sizing feedback—it’s very helpful. Thanks again for choosing ororo and for sharing your experience.
Posted 4 months ago
I paid for 2 hand warmer on January 7 2026. I never received anything. Nothing.
Helpful Report
Posted 4 months ago
Hi Vernon, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the experience. In some cases, shipping updates may be delayed or a package can be mis-scanned during transit. Our customer service team is currently following up on this. Thanks for your patience.
Posted 4 months ago
I cannot get the heated parka zipped up. I’ve had people help me and they still can’t get it zipped up. So I don’t wear it much. I liked the heated vest, but not the parka
Helpful Report
Posted 4 months ago
Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can look into the details and do our best to help resolve this. Thanks for your understanding.
Posted 4 months ago
Expensive gloves and don’t really get that warm
Helpful Report
Posted 4 months ago
Hi Lee, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can further look into this and help resolve it for you. Thanks for your understanding.
Posted 4 months ago
It was mostly good… I ordered three items. One came before Christmas. One a few days after Christmas And one (my e gift card) still hasn’t been emailed to me yet!
Helpful Report
Posted 4 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating this can be. We’ve checked and confirmed it has already been sent—please check the email address used for your order. If you still have any questions, please feel free to contact us and we’ll be happy to help. Thanks for your patience.
Posted 4 months ago
I have been your customer for a few years. I am happy with the quality of your products. Thank you.
Helpful Report
Posted 4 months ago
I had already purchased a heated vest for a friend This time I purchased a jacket. She LOVES them! At age 97, they keep her warm like nothing else!
Helpful Report
Posted 4 months ago
Great, well made gloves that do the trick - just a bit clunky. (1) Sizing: The online guide said I should get Small, but I took others' advice and got Medium, which fit perfectly. (2) Warmth: Liners alone work well when the air temp is around 30. At temps in 20s, especially if it's windy, they do neutralize the cold but don't feel warm, even on highest setting. That's okay. Down in the teens, liners at Medium temp plus the outer gloves kept my whole hands warm on a 75-minute outing. (3) Wear comfort: Liners alone allow excellent use of all fingers, after a bit of practice. Liners plus outer gloves allow little manual dexterity - think mittens. Problematic for doing what one must do while walking the dog. (4) Operation: Control button and indicator lights all good. Just hard to access while wearing a coat with heavy sleeves. Changing settings while outdoors with full gear requires removing outer gloves. Tip: When first switching on at High, the control will default to medium after a few minutes, to save battery power. To make it stay on High from the get-go, cycle through Medium and Low, then back to High. (5) Battery life: Looks like maybe 2 hours on High. Definitely will be longer on lower settings - I just haven't tested. BOTTOM LINE: Being 70-plus and needing to take very long (over 1 hour) walks and play outside with my high energy cold-loving dog, regardless of the temperature, these gloves are the solution I've been searching for.
Helpful Report
Posted 4 months ago
Hi Bob, thank you so much for your detailed review! We truly appreciate you sharing your experience and helpful tips on sizing, warmth, and battery use. We’re glad to hear the gloves have been the solution you’ve been looking for, especially for long walks with your dog. Thanks again for choosing ororo.
Posted 4 months ago
Couldn’t be happier with this vest! NE has had some brutal temps this winter. Lots of windchills in the negatives! But layering this vest with the usual gear makes you cozy and warm not bulky. The temp control an added bonus. Wish I knew about ORORO sooner. Highly recommend, 10/10n
Helpful Report
Posted 4 months ago
ororowear.com is rated 4.2 based on 3,116 reviews