ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coat is exactly what I needed- I am cold all winter long and this coat has fixed the problem! I highly recommend getting the coat where the arms have a warmer as well! I love my new coat!!!”

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Posted 2 months ago

“This was a gift for someone who is always cold . She loves it l, and doesn't freeze in her office or while outside walking .”

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Posted 2 months ago

“I was surprised at the quickness of th at e response to my questions. I am still testing it to see if it will work properly. Obviously there's a learning curve. But I trust that if I do have a problem it will be quickly corrected. The individual I talked to was very professional.”

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Posted 2 months ago

“I ordered two different items for Christmas presents. One was a jacket for my daughter, and the other was a vest for my dad. I was excited to wrap them up and gift them, but as I watched my family members open them we discovered that neither one came with a battery pack. I’m not sure if that was a mistake or if I was supposed to order those separately. I’ve tried calling twice and sent an email. I haven’t heard back from your company. I’m very disappointed as I would never expect with the prices as high as they are that I would have to buy a battery pack for each on top of that. So until someone responds to my calls or email, my daughter and dad have overpriced winter apparel that doesn’t keep them any warmer than the things already in their closets.”

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Posted 2 months ago

Hi Kasey, thanks for taking the time to leave a review. We understand your frustration, particularly around the holidays. Your case is now being handled by our customer service team, who are actively following up. Thank you for your patience and understanding.

Posted 2 months ago

“Worked great on golf outing during a cold day”

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Posted 2 months ago

“Ororo has terrible customer service! I will never purchase anything from them again. They refused to exchange an item that did not fit. There are many ethical companies to choose from-REI for one! Great customer service.”

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Posted 2 months ago

Hi Nancy, thanks for sharing your feedback. Items purchased as Open Box are not eligible for returns or exchanges, as clearly stated on the product page at the time of purchase. We appreciate your understanding.

Posted 2 months ago

“Fits well and is very warm”

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Posted 2 months ago

“Bought this for my wife. So far she really likes it. Definitely size up. Normally she’s a women’s large but I bought her a 2xl and it fits perfectly. She says that Low is the perfect heat setting.”

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Posted 2 months ago

“Bought for my hubby. Uses for snowblowing and loves them.”

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Posted 2 months ago

“These jackets are great, I live in Wisconsin and right now the tempature is near 10 below zero and there is nothing like putting on a Ororo heated jacket although I would buy the PD 7K battery for all day heat. These jackets are worth every cent.”

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Posted 2 months ago

“Battery takes 8 hrs to charge. Stays on for just 2 hours and then dies. Contacting company. This can't be right.”

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Posted 2 months ago

Hi Amy, thanks for sharing your feedback. We’re sorry to hear about this experience and understand your concern. Our customer service team is currently following up and assisting. We appreciate your patience.

Posted 2 months ago

“Excellent quality jacket. Looks great and my husband loved it!”

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Posted 2 months ago

“I bought the Augusta Women's Heated Sweater Fleece Vest for my wife for Christmas, and yesterday (New Years day) was the first time she wore it. We went on a SxS ride and the temos were in the lower 30's all day. She had the vest on for most of the ride (approximately 6 hours), and she was very confortable. She did use the 3 heat settings when she needed to, and kept warm all day. She really likes the vest.”

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Posted 2 months ago

“Great customer service, too!”

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Posted 2 months ago

“Just as expected”

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Posted 2 months ago

“I am waiting for your return authorization, please advise.”

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Posted 2 months ago

“There is no battery”

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Posted 2 months ago

“I will NEVER buy anything from your business AGAIN!!! False advertising . I was so embarrassed that I gave 1/2 a gift to a co-worker. I have already contacted My bank to dispute this transaction. I cannot tell you how disappointed I am. If a vest is $200 then just post it for $200, not $130 with a pic of the battery on the picture but comes with NO BATTERY…”

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Posted 2 months ago

Hi Maureen, thanks for taking the time to leave your feedback. Products sold as apparel only do not include a battery, as specified on the product page. We appreciate your perspective and the opportunity to clarify.

Posted 2 months ago

“We purchased a heated vest from you that arrived without the battery. You were very responsive to the situation and sent us a new battery right away. My son is loving the heated vest!”

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Posted 2 months ago

“I purchased two pairs of Tahoe Heated socks for my wife for Christmas. Based on the size guide, I ordered Mediums, but when she opened them, they were huge. There is no way they would fit her feet. When I looked into returning them for a different size, I discovered that these socks are non-returnable—even though they have never been worn. This was a very expensive mistake and I'm left with a set of unusable socks.”

Helpful Report

Posted 2 months ago

Hi James, thanks for sharing your feedback. We’re sorry to hear the sizing didn’t work out as expected. Due to hygiene reasons, socks are not eligible for returns or exchanges, as noted at the time of purchase. Thank you for your understanding.

Posted 2 months ago

ororowear.com is rated 4.2 based on 2,859 reviews