ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,861 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,861 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with good quality of the shirt. A tad short on length but priced right!”

Helpful Report

Posted 2 months ago

Hi Kenneth, thanks for sharing your feedback. We’re glad to hear you’re impressed with the quality. Your comments on fit are appreciated, and we’ll continue working to improve our products.

Posted 2 months ago

“The ice rinks used to give our entire family the chills. That all changed when we purchased orowear. Jackets and vests keep us warm and toasty. No need to pack in blankets. With the push of a button instant heat”

Helpful Report

Posted 2 months ago

“Ordering process went very smooth. Shipment of jackets were quickly and efficient. Jackets were as expected.”

Helpful Report

Posted 2 months ago

“Item does not fit and I'm told now it is non refundable”

Helpful Report

Posted 2 months ago

Hi Jane, thanks for sharing your feedback. Items marked as Final Sale are not eligible for returns or refunds, as stated on the product page at the time of purchase. Your comments regarding fit are appreciated, and we’ll continue working to improve our sizing guidance. Thank you for your understanding.

Posted 2 months ago

“I love this jacket! It is the perfect combo of lightweight but keeps me warm and protects against the wind.”

Helpful Report

Posted 2 months ago

“Your team was there for my needs. Great customer service!!”

Helpful Report

Posted 2 months ago

“Great fit.”

Helpful Report

Posted 2 months ago

“Well, the vest itself is shockingly UGLY, in every respect. But it works, and you don't see it once you put your coat on.”

Helpful Report

Posted 2 months ago

Hi there, thanks for sharing your honest feedback. We’re glad to hear the vest performs well and keeps you warm. Your comments on design are appreciated, and we’ll continue working to improve both function and appearance. Thanks for understanding.

Posted 2 months ago

“Love my new Orono heated vest! Best investment I've made in a long time! I'm always cold and this vest keeps me toasty warm. Highly recommend!!!”

Helpful Report

Posted 2 months ago

“THe exchange process has been impossible, still looking to get it sent back to exchange”

Helpful Report

Posted 2 months ago

Hi Fredrick, thanks for reaching out. Our customer service team is actively following up on your exchange and will continue to assist. Thank you for your patience.

Posted 2 months ago

“Not happy because it is too small and I can't exchange the jacket I got fot my son for Christmas.”

Helpful Report

Posted 2 months ago

Hi Miranda, thanks for sharing your feedback. Items marked as Final Sale are not eligible for returns or exchanges, as clearly noted on the product page at the time of purchase. Thank you for your understanding.

Posted 2 months ago

“Still waiting for a reply on a size exchange”

Helpful Report

Posted 2 months ago

Hi Steven, thanks for reaching out. Our customer service team is actively following up on your size exchange and will continue to assist. Thank you for your patience.

Posted 2 months ago

“My son works outside and this was all he wanted for Christmas. He said it saved him when the wind chill was 14! Thank you Ororo!!”

Helpful Report

Posted 2 months ago

Hi Gina, thanks for sharing this wonderful feedback. We’re so glad to hear the product helped keep your son warm in such cold conditions. Thank you for choosing ororo and for your kind support!

Posted 2 months ago

“Our heated blanket was not nearly as warm as expected. We may have gotten a defective one?”

Helpful Report

Posted 2 months ago

Hi Jesse, thanks for sharing your feedback. Warmth perception can vary based on usage and environment. If you have any questions about the product, please feel free to reach out to our customer service team—they’ll be happy to assist.Thanks for your patience.

Posted 2 months ago

“I got one of the jackets for my wife, it has 5 heat zones, and it works great! Even without the heat turned on, my wife says it is still very warm. Great product, and I highly recommend it.”

Helpful Report

Posted 2 months ago

“I bought this for my Grandson. It worked the first day but will not charge. Not what I expect for over $200.00. Not a great Christmas present. What can I do?”

Helpful Report

Posted 2 months ago

Hi Karen, thanks for taking the time to leave your feedback. We understand how disappointing this must be, especially as a gift. Our customer service team would be glad to help—please contact them so they can assist you further. Thanks for your understanding.

Posted 2 months ago

“Best jacket ever answer customer service is excellent”

Helpful Report

Posted 2 months ago

“Everything that I have ordered has been top notch.”

Helpful Report

Posted 2 months ago

“The heating pack on one arm doesn't function at all. They battery packs are pretty heavy and suboptimally positioned so it's right at hip level where it's uncomfortable.”

Helpful Report

Posted 2 months ago

Hi Shannon, thanks for sharing your feedback. Heating performance and comfort perception can vary based on fit and how the product is worn. Your comments regarding design and wear experience are appreciated, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 2 months ago

“This is our first heated coat. We are extremely happy with this purchase. It was easy to figure out. Fits great, he was excited to ski in it today!!”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.2 based on 2,861 reviews