ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second vest I purchased the first one I love and this was a gift. She also loved it. Great quality”

Helpful Report

Posted 7 months ago

“My most valuable outerwear. I grab it and go. Light weight yet when it’s cold I can turn up the heat and be very comfortable.”

Helpful Report

Posted 7 months ago

“I think everything I've experienced with my Ororo vest is superb, but . . . It would be nice if I could charge it up with ANY USB C charging cable. Having to use the one "ORORO " cable that I have can be sometimes inconvenient, ESPECIALLY if I'm out somewhere, the vest runs out of power, and I forgotten that one cable necessary at home. ds”

Helpful Report

Posted 7 months ago

“I have to say I was very disappointed with the heated gloves. Everything seemed to work as it was supposed to but on my first winter bike ride my thumbs got numb from the cold. The backs of my hands were okay and even my fingers stayed mostly comfortable but the thumbs were just freezing. I am not sure if I got a defective pair or if they just don't have heat in the thumbs but I thought from the marketing materilas they were supposed to have heat there.”

Helpful Report

Posted 7 months ago

Hi Peter, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Heating performance can vary depending on factors like the heat setting, environment, and what’s worn underneath. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.

Posted 7 months ago

“Love my vest, I am glad I got the one with more heating areas, because I love the heat on my neck!”

Helpful Report

Posted 7 months ago

“I gave a heated vest to my sister in law and niece for Christmas and they love them . Thank you”

Helpful Report

Posted 7 months ago

“Battery worked great. Unfortunately it came in a damaged, resealed box. It was a gift, but couldn’t be given in original packaging. Luckily the battery was not cracked or damaged.”

Helpful Report

Posted 7 months ago

Hi Robert, thank you for sharing your feedback. We understand how disappointing this can be, especially since it was meant to be a gift. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 7 months ago

“The size is off and with a no returns policy I was told I couldn’t exchange it for a smaller size that would fit. So I opened the package and tried to make do. I ultimately gave it away. After I opened it, I received an email saying “as a one time courtesy” I could exchange it if it was unopened. With that kind of customer service, I can find other brands to support.”

Helpful Report

Posted 8 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on this. Thanks for your patience.

Posted 7 months ago

“I love my vest, works perfect every time. Fit is as decribed.”

Helpful Report

Posted 8 months ago

“My wife loves her heated vest. Great quality and great value. Customers service has been excellent.”

Helpful Report

Posted 8 months ago

“The only thing is that the first jacket didn't work Then I had to pay over 15 dollars to send it back when it was the company's falt”

Helpful Report

Posted 8 months ago

Hi Cheryl, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Our customer service team is currently following up on this, and we’ll continue working to improve our return and exchange experience. Thanks for your patience.

Posted 8 months ago

“Gave this vest to my granddaughter for Christmas. She loves it and wears it everyday going to her college classes!”

Helpful Report

Posted 8 months ago

“Warm and reliable gloves and socks. I appreciate ororo products each time I use them on a cold day”

Helpful Report

Posted 8 months ago

“The vest is warm and comfortable. I only ever use it on the lowest heat setting, it truly provides enough warmth and the battery lasts all day. I wish the battery was smaller and in a different location.”

Helpful Report

Posted 8 months ago

Hi Ismael, thank you for your review! We’re glad to hear the vest is warm and comfortable. We also appreciate your suggestion, and we’ve shared your feedback with our product team. Thanks again for choosing ororo.

Posted 8 months ago

“Bought it for my wife she loves it.”

Helpful Report

Posted 8 months ago

“I ordered the wrong size garment. I contacted Ororowear as to the best way to exchange the item. They got back to me immediately and solved the problem in a very timely manner. I wouldn’t hesitate to order from them again.”

Helpful Report

Posted 8 months ago

“Love these heated mittens with internal gloves! They work perfectly!”

Helpful Report

Posted 8 months ago

“Terrific purchase! Comfortable and keeps me toasty in sever outdoor conditions!”

Helpful Report

Posted 8 months ago

“I love the quilted vest that I got, especially the warming zone around the neck! Keeps me so toasty warm. My only complaint is that the batteries don’t come with a charging block. My Apple charging blocks don’t work to fully charge the batteries and neither do other random charging blocks. Luckily my spouse had gotten a vest about a year ago, which did come with a charging blocks, so at least we have that. Apparently Android based charging blocks work according to my nephew, to whom I gifted a vest before I realized he might not be able to charge it. This seems like an issue that should be addressed”

Helpful Report

Posted 8 months ago

Hi Janet, thank you so much for your kind review! We’re glad to hear you love the quilted vest, especially the neck heating zone. Regarding the charging block, since many customers already have compatible chargers at home, we no longer include one in the package as part of our effort to reduce waste. You can use an existing compatible charging block to charge the batteries. Thanks again for your understanding and choosing ororo.

Posted 8 months ago

“heated gloves dont work and cannot be returned other item are great”

Helpful Report

Posted 8 months ago

Hi Bob, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We recommend reaching out to our customer service team for further assistance. Thanks for your patience.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,205 reviews