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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
The sizes are not what they claim to be. I purchased a vest for someone for a Christmas present with the Westminster logo and it was too large and now of course they don't have one to replace it with of any style. Huge disappointment so now I have an unusable $200 vest
Helpful Report
Posted 5 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. Our customer service team is currently following up on this. Thanks for your patience.
Posted 5 months ago
Battery pack on my order of vest and battery pack (shipped seperately) was delayed by USPS with no explanation. It may have been put on a barge or truck for the final portion of its shipment tp Alaska. When I expressed my concern to OROR, their assistance was professional and immediate, Looking forward to using my vest next Fall on my crane / goose hunt near Delta Junction. Product looks and feels great. Great company, great products and really good folks. I'll be 80 then and warmth will be a must.
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Posted 5 months ago
My son is a plumber and works outside much of the time. He has stayed quite warm since receiving this heated vest for Christmas. The battery lasts several days on medium setting which has kept him warm enough in the cold temps! Very light weight and not bulky. He especially appreciated that since his job keeps him moving.
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Posted 5 months ago
EXCELLENT PRODUCT - PURCHASED BEFORE ALSO!! EXCELLENT CUSTOMER SERVICE ! ON TIME DELIVERY!! THANKS!!!
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Posted 5 months ago
Sweatshirt was warm and soft. Great for underneath my jacket
Helpful Report
Posted 5 months ago
One of the easier return processes - wife loves the new vest and already tried it out with multiple heat settings.
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Posted 5 months ago
I purchased this item for my daughter for Christmas. She was delighted and this item did not disappoint. She wears it all day and just lives it.
Helpful Report
Posted 5 months ago
I purchased a light weight heated vest for my wife. She loves it and wears it every day. It has heat on the upper back, lumbar, chest and pockets. It keeps her nice and warm. Fortunately, I purchased an extra battery at the same time. Unless she is really cold and has it on high, one of the mini batteries will last most of the day but it is nice to have the extra. The sizing of the vest runs standard so get the size you normally wear and because the vest is not a puffy vest it fits well under a jacket without adding bulk. The vest and batteries are high quality. If you know someone that is always cold, buy them some ororo heated apparel.
Helpful Report
Posted 5 months ago
I bought a pair of heated gloves for my son before we took a big ski trip out west. Unfortunately the batteries fid not work, so no heated gloves for trip. I contacted Ororo about the situation in hopes of getting replacement batteries. The sales rep asked me to send several videos of the batteries at different points during charge. Who has the time to do that? Just replace the batteries. What a waste of time and money. I work over time in healthcare and I am a full time single mom with 3 boys who just wanted to take her kids skiing over the holidays.
Helpful Report
Posted 5 months ago
Hi Maureen, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially with your busy schedule and holiday plans. Our customer service team is actively following up on this and will assist you as quickly as possible. Thanks for your patience.
Posted 5 months ago
Had to exchange due to size. Process was fine, but slow.
Helpful Report
Posted 5 months ago
Hi Ronald, thank you for your feedback. Our customer service team is actively working on this, and we appreciate your patience. Thanks again for your understanding.
Posted 5 months ago
Jacket is fine, but customer service is non-existent. Contacted through their form due to no other means being found. A week later and no response. Received coat for Christmas and wife ordered a size too big. Just wanted to exchange for alternate size. Only options return for exact same (if defective this would work), return for refund or return for store credit. My situation was none of those. I guess I'm stuck with it, fortunately it's a size larger but very disappointed.
Helpful Report
Posted 5 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on your request and will get back to you as soon as possible. Thanks for your patience.
Posted 5 months ago
I got a heated sweatshirt for Christmas and on January 10 my battery would not charge. Very disappointed with the product.
Helpful Report
Posted 5 months ago
Hi Tom, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the trouble. You can also visit our troubleshooting page here: https://www.ororowear.com/pages/troubleshooting If you still need help, please feel free to reach out to our customer service team. Thanks for your patience.
Posted 5 months ago
Great product…!
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Posted 5 months ago
I really like my heated vest. It does exactly what I wanted it to do. I do wish they would create a little haptic feedback so when you turn it on / or switch temperature, there was a little vibration so you know it registered. The control is a little difficult to see with the high collar and its positioning. A little feedback could make it so you wouldn’t have to see it. I find it comfortable. The 5k battery delivers a lot of heat for a long time too. So glad I got it. I’m a commercial real estate agent so I’m in and out of cars and building all day. This has allowed me to wear a vest instead of a big bulky parka on cold days which has been really nice.
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Posted 5 months ago
Always wanted one and enjoying it. It didn’t come with battery received as a gift. I ordered 2 batteries Which took a long time to arrive. I am glad I bought 2 bc they don’t last long.
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Posted 5 months ago
Love the long heated vest it’s so warm.
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Posted 5 months ago
Amazing, warm and game changer!
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Posted 5 months ago
Very good material and heater works great
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Posted 5 months ago
I've bought several ororo pieces: vests, jackets, mittens for my husband and me. Everything is impeccably constructed. I'm so impressed with the quality of everything. And the warmth factor is a game-changer. I can wear fewer clothes in the cold, be comfortable and warm and move around easily. The battery life is excellent, too. I have spare batteries for everything so there is always a fully-charged battery waiting. Now I don't mind winter nearly as much!
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Posted 5 months ago
Got the vest for my wife who generally runs cold but we love winter sports. Trial run was snowmobiling out of West Yellowstone when temps were in the teens and I have never seen her enjoying herself more while riding sleds. The battery lasted 3+ hours with the vest on high, no problem. Highly recommend this vest to anyone who runs cold but enjoys the outdoors during the colder months.
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Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews