ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,863 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the heated vest for my Husband for Christmas. Joe loves the vest and used it in Colorado while visiting my daughter and son-in-law. The vest will get used all the time since my husband own's a contruction company. Thank you for your product.”

Helpful Report

Posted 2 months ago

“I have a problem with the sizing and have left a message to call me. They have not called me back. I emailed you and got a stock response about how to return. I think you have a good product but terrible customer service. Please call me 425-241-2562”

Helpful Report

Posted 2 months ago

Hi Patti, thank you for sharing your concerns. We’re sorry for the frustration this has caused. Our customer service team is actively following up on your message and will be reaching out to assist you. Please keep an eye on your email for a response, as they’ll continue the conversation there to help address the sizing issue. We appreciate your patience and the opportunity to make this right. Thanks for understanding.

Posted 2 months ago

“My husband really likes the heated vest . It’s a little cool inside the place he works and the vest keeps him warm.”

Helpful Report

Posted 2 months ago

“We are unable to trythe product. I ordered this for a Christmas present. It is the wrong size and is not returnable due to it being a "final" sale. There should be some sort of alert when checking out that the item cant ber returned. I would not have oredered it if I had known it couldnt be returned.”

Helpful Report

Posted 2 months ago

Hi Kenneth, thank you for sharing your feedback. We’re sorry to hear about your experience, especially since the item was purchased as a Christmas gift and you weren’t able to try it due to the sizing. We understand how frustrating that can be. Items marked as final sale are not eligible for returns or exchanges, and this information is noted on the product page at the time of purchase. That said, we appreciate your suggestion about making this more visible during checkout. Your feedback has been noted and shared with our team as we continue working to improve clarity and the overall shopping experience. Thank you for taking the time to let us know.

Posted 2 months ago

“Great product having no issues. Thanks”

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Posted 2 months ago

“Great support and good advice.”

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Posted 2 months ago

“Product performs as advertised. Good operating instructions. Well pleased so far.”

Helpful Report

Posted 2 months ago

“The products are nice but the order execution is terrible. My wife loves her new vest so that's good. However, in order to track shipping I had to download a new app called Shop (by Shopify) which was annoying. I also ordered a 2nd battery which didn't come and I had to make multiple contact to get it shipped. The first contact was with a bot then a real person but, it took at least 4 back and forth emails. Ordering off of Amazon might have been easier.”

Helpful Report

Posted 2 months ago

“Purchased as a gift for a family member. She was very pleased with it, especially the versatility (can be worn as a vest or as a jacket with detachable sleeves). It fit well also.”

Helpful Report

Posted 2 months ago

“Don’t like the price going up and down. I paid one price for a vest it was to little. I returned it to buy a larger size price had increased by 25%”

Helpful Report

Posted 2 months ago

“I accidently order a battery durning check out, Customer service was great cancel th battery but sent the vest as orginal ordered, I recieved my refund quickly within a few days. I try ordering orther heat vests and jacket, Ororo is the best quality.”

Helpful Report

Posted 2 months ago

“I purchased the heated gloves and I couldn't be happier. They fit perfectly and the controls to turn them on and off are very simple. I plan on using them for snow blowing and other outdoor winter chores.”

Helpful Report

Posted 2 months ago

“Not sure whether this heated vest can be worn with a pacemaker??”

Helpful Report

Posted 2 months ago

“I’ve worn it a few times and I’m very happy with it. I especially like it when I go out for a walk and I don’t wanna wear a bulky coat over my clothing.”

Helpful Report

Posted 2 months ago

“This review focuses on the shipping process and lack of communication—not the product itself, as I still haven’t received it. I placed an order for Glasgow Heated Liner Gloves (Order ORORO#929874) on December 10th, intending to give them as a Christmas gift when my father-in-law was in town. The product was sent to a local courier service in Charlotte, where it sat from December 15th to December 24th. During this time, I tried calling Ororo, but the only option was to leave a voicemail, which was never returned. I also emailed multiple times, but the responses were unhelpful, simply stating arrival dates that never materialized. On December 24th, the tracking website indicated the product was lost and advised me to contact the seller. At no point did Ororo proactively reach out to resolve the issue. I contacted them again that day, providing a screenshot from the courier showing the item was lost, and requested that they send the gift directly to my father-in-law. The replacement product was shipped on December 29th via ground service, with an estimated arrival date of January 3rd. The customer service throughout this process was disappointing—there was no sense of urgency or apology for the inconvenience. At the very least, they could have overnighted the replacement, but instead, they waited an additional four days to ship and chose the slowest method possible. We own other Ororo products and have found them to be good quality, so I’m hoping these gloves will make us forget about this very poor experience with the delivery process.”

Helpful Report

Posted 2 months ago

Hi Todd, thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and inconvenience caused by the shipping delays and lack of timely communication—especially since this order was intended as a Christmas gift. We understand how disappointing and stressful that situation must have been. Our customer service team has been following up on this matter, and we appreciate your patience while the replacement was arranged. We’re grateful for your continued support of ororo and for acknowledging the quality of our other products. We sincerely hope that once the gloves arrive, they’ll meet your expectations and help restore your confidence in us. Your feedback regarding the delivery experience has been noted and shared internally as we continue working to improve our processes. Thank you again for bringing this to our attention.

Posted 2 months ago

“Very good customer service”

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Posted 2 months ago

“I didn't rate it 5 stars only because the battery was missing when I received the vest. But the customer service was excellent. Very prompt responses to all my questions and they quickly sent a replacement battery.”

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Posted 2 months ago

“Xmass gift. Very well received.”

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Posted 2 months ago

“The paragon coat is disappointing. At 26 degrees and windy the coat does not keep me warm and the wind goes through the coat.”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your experience. We’re sorry to hear that the Paragon coat didn’t meet your expectations. Warmth and wind protection can vary depending on factors such as wind intensity, layering underneath, and individual comfort levels. We understand how disappointing it is when a coat doesn’t perform as hoped in those conditions. If you feel the product may not be performing as intended or would like help reviewing your setup, we encourage you to reach out to our customer service team so they can look into this with you. Thanks for your understanding.

Posted 2 months ago

“Upon opening our delivery the coat received was nothing like the picture or description on website. Customer service was quick with a replacement. Good on their end, except, the replacement coat they sent was the exact same wrong one as before. I will be asking for a refund. Not worth my time going through this.”

Helpful Report

Posted 2 months ago

Hi Ryan, thank you for sharing your experience. We’re sorry to hear about the continued frustration and understand how disappointing it is to receive an item that doesn’t match your expectations, especially after already going through a replacement process. Our customer service team is following up to review the situation and assist with next steps. We appreciate you taking the time to let us know how you’re feeling and thank you for your patience while this is addressed.

Posted 2 months ago

ororowear.com is rated 4.2 based on 2,863 reviews