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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Easy returns great customer service and quick turn around
Helpful Report
Posted 5 months ago
Didn't rate a 5 because the front heat doesn't match the heat on the back on my new vest. Is this normal?
Helpful Report
Posted 5 months ago
Hi Jerry, thanks for your feedback. We understand your concern. Our customer service team is already following up to review this with you and make sure everything is working as expected. Thank you for your patience.
Posted 5 months ago
I've had a jacket for about 5 years now and recently lost the battery. I was able to replace it with a new one and it is perfect!
Helpful Report
Posted 5 months ago
I bought this heated vest for my wife. She absolutely LOVES it! Especially the heated neck/collar region! Great design...Don't change anything!
Helpful Report
Posted 5 months ago
I love Orono Heated Apparel. I really do! BUT...I purchased a pair of heated gloves that was so poorly designed, no one could fit their hands inside the gloves while the batteries were installed. Very disappointed in this purchase!
Helpful Report
Posted 5 months ago
Hi Daniel, thanks for sharing your honest feedback. We’re really sorry to hear that this pair of heated gloves didn’t meet your expectations. We completely understand how disappointing that can be. Your feedback is truly appreciated and has been shared with our product team as we continue working to improve fit and usability in future designs. Thank you for taking the time to let us know.
Posted 5 months ago
I have owned an Ororo heated vest for 2 years and love it! I purchased one for my 91 year old father in law for Christmas. We live in the northeast and get some nasty cold winters. He absolutely loves his heated vest and it fits perfectly! Thank you Ororo!
Helpful Report
Posted 5 months ago
I purchased 2 jackets and a hoody. Wow I did not know how well these are manufactured, these are great gifts for the outdoors and hockey. My favorite is the hoody its not too heavy and the inside liner feels soft.
Helpful Report
Posted 5 months ago
I really like the heated vest purchased from Ororo. I have no complaints about the product. It heats up quickly and the battery works well. I did purchase a second battery so that I can charge one and use the other.
Helpful Report
Posted 5 months ago
Bought heated jacket for wife she loves it
Helpful Report
Posted 5 months ago
Awesome customer service and product
Helpful Report
Posted 5 months ago
I would not deal with you people again As far as i aM CUNCERNED YOU RIPPED ME OFF ON MY ORDER
Helpful Report
Posted 5 months ago
Hi there, thanks for letting us know. We’re really sorry to hear how upset you’re feeling, and we understand how frustrating this situation must be. Our customer service team is already following up and reviewing your order and how we can assist. Thank you for your patience while we look into this.
Posted 5 months ago
The ordering went smoothly
Helpful Report
Posted 5 months ago
Nice fit, temp perfect, battery life excellent
Helpful Report
Posted 5 months ago
Long life battery keeps you warm all day outiside in the NH winter.
Helpful Report
Posted 5 months ago
Great vest except it was too short so I had to return
Helpful Report
Posted 5 months ago
Hi Pam, thanks for sharing your feedback. We’re sorry to hear the size didn’t work out for you. Your input is appreciated, and we’ll continue working to improve our product designs. Thank you for taking the time to let us know.
Posted 5 months ago
These pants are heavy and well made. I normally wear a size 10, I ordered a 12 just to be sure I would have plenty of room but I probably shouldn't have done so. My regular size would have fit just fine. The battery lasts me just over 2 hours on high. They keep me comfortable while doing barn chores although the don't get as warm as I expected.
Helpful Report
Posted 5 months ago
Hi Martha, thanks for sharing your experience. We’re glad to hear you find the pants well made and comfortable for barn chores. We’re sorry to hear that the sizing and warmth didn’t fully meet your expectations—battery runtime and heat output can vary depending on settings, environment, and activity level. Your feedback is truly appreciated, and we’ll continue working to improve both fit guidance and performance. If you have any questions or would like help reviewing your setup, our customer service team is always happy to assist. Thanks for your patience.
Posted 5 months ago
Wonderful product! Our kids are jealous and want some gear after seeing what we got
Helpful Report
Posted 5 months ago
This is a great company! I had to do a return because I ordered the wrong size. The company paid for my return label and the shipping in the right sized vest. I’m impressed!
Helpful Report
Posted 5 months ago
Works so well. Perfect for being outside working in the cold without the bulk of a thick coat.
Helpful Report
Posted 5 months ago
I love my vest it works great doesn't last too long but that's okay. When I ordered a second one for my girlfriend the size was incorrect but we got to do one later and it's fine.
Helpful Report
Posted 5 months ago
Hi Thomas, thanks for sharing your experience. We’re glad to hear you love your vest and that it works well for you. We also appreciate your patience with the sizing on the second order, and we’re happy to know everything worked out in the end. Thanks for choosing ororo and for your support.
Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews