ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,986 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time ! Product in good condition!”

Helpful Report

Posted 2 months ago

“I don’t like my vest.: battery doesn’t work on me”

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Posted 2 months ago

Hi Patricia, we’re sorry to hear about the confusion with your vest. The vest you purchased doesn’t come with a battery, but you can get a compatible Mini 5K Battery here: https://www.ororowear.com/products/open-box-mini-5k-battery-charging-cable-40-savings. Please don’t hesitate to reach out if you have any questions.

Posted 2 months ago

“Very happy with my Ororo everything came in a timely fashion.”

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Posted 2 months ago

“Love the hoodie, wish the pockets were heated”

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Posted 2 months ago

“My order was fast. The jacket is awesome. I love it.”

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Posted 2 months ago

“My original order of two batteries came with only ONE! Customer service is taking care of it but no battery yet. It's in transit, I hope! I'll write another review after it arrives. Again, I hope!”

Helpful Report

Posted 2 months ago

Hi James! Thank you for being so patient as we work to resolve the issue with your order. We truly value your understanding and are always here to ensure everything is taken care of. If you have any questions or if there is anything that we can help with in the future, please feel free to contact us at support@ororowear.com. Thank you again for your trust and understanding.

Posted 2 months ago

“Love my new vest ~ it’s sharp looking and a bit longer than other vests I’ve ordered from Oreo. It will be perfect for chilly days in Savannah when I’m walking my pup.”

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Posted 2 months ago

“I absolutely love my jacket it is every bit as wonderful as it describes in the wesite!”

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Posted 2 months ago

“I was a little hesitant about purchasing an “open box” item due to be “burned” from other company experiences. I originally thought the “careful inspection” of open box items was just a marketing grab but I was completely wrong. If I didn’t know it was open box, I would have thought it was brand new, off the manufacturing line. Everything was in perfect condition and met all my expectations. Keep to your word and awesome customer service.”

Helpful Report

Posted 2 months ago

Hi Bernie! We’re so happy to hear that your experience with our open box item exceeded your expectations! We truly appreciate your kind words about our products and customer service. Thank you for choosing ororo!

Posted 2 months ago

“haven't used it yet but the coat is top shelve even the package it was delivered in.”

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Posted 2 months ago

“Sizing is generous. I bought my daughter the lightweight down heated vest and she loves it! The Ororo patch on the chest lights up (did not know that when I placed the order).”

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Posted 2 months ago

“I love my new vest and can't wait for it to get cold enough to wear it! I tried it on as soon as I got it and it fits perfectly ( roomy enough to put a sweatshirt or sweater under it). Love the white too. This is my second vest. I have a black one that I wore working ( commercial fishing) all last winter. This one will be my " dress up" and walking vest. 🤩”

Helpful Report

Posted 2 months ago

Hi Jessica! We're absolutely delighted that you love your new vest and found the perfect fit! It's wonderful to hear it's going to be your "dress up" and walking companion. Thank you for being a repeat customer and sharing your experience with us!

Posted 2 months ago

“I needed to adjust my order before it was shipped and the staff did an excellent job in completing it. The communication via email was very efficient and helpful. Great job”

Helpful Report

Posted 2 months ago

“I wear a large size in jackets but the large vests run small so it does not fit. Since I bought it from the Outlet of Orrowear I am stuck with it.”

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Posted 2 months ago

Hi Sue, thank you for sharing your feedback. We’re sorry to hear the vest didn’t fit as expected. Because different styles can vary slightly in their cut and materials, we recommend referring to the size guide on each product page before purchasing to ensure the best fit. We truly appreciate your feedback and will share it with our team for future improvements.

Posted 2 months ago

“Heated vest and heated sweatshirt. Both are exceptional. Shipping time was minimal. Very satisfied!”

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Posted 2 months ago

“Ororo heated apparel keeps me warm!”

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Posted 2 months ago

“Very comfortable. Ordered a size up based on other reviews and I'm glad I did.”

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Posted 2 months ago

“So far really pleased Batteries play out quick when it’s cold and set on high but to be expected”

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Posted 2 months ago

“The wire under the power button is sewn in crooked so it looks livery unflattering when worn. Does not feel like a $200 vest at all.”

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Posted 2 months ago

Hi Celeste, we’re so sorry to hear about the sewing issue. Please don’t worry, our customer service team will be contacting you soon to review the situation and help resolve it for you. Thank you for your patience, and we’ll keep you updated until this is fully sorted out.

Posted 2 months ago

“I bought the purple heated vest for my daughter. She loves it!”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.3 based on 1,986 reviews