ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 3 ororo pieces, and I love them, when they work! The battery life is not what is advertised! They say 10 hours, NOT EVEN CLOSE! Maybe 1.5-2! I also bought the water resistant gloves, 2XL and they aren’t very big, and in fact most of their stuff runs a tad bit smaller than I’m used to, but it’s fine. All in all, when they work, they are FANTASTIC, but the batteries aren’t very good and don’t perform as advertised!”

Helpful Report

Posted 15 hours ago

“Runs very small, heavy battery - not like winter jackets- wish I could return but I cut the tag early on. I love winter jackets- this fleece was a disappointment.”

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Posted 15 hours ago

“Quite simply as I stated in the last survey Ororowear sent me, I have not received the product I paid for. I am not talking about an incorrect product, I have not received anything but surveys. As I have not received the item I paid for, and I have only received surveys instead of an updated status on where my product is, and the only acknowledgement from Ororowear that I have not received the product was a statement the the company understands how it can be confusing receiving a survey request before I receive what I paid for, my review is one star. Please note that this is the second item ordered by my family that has had delivery issues. I also suggest that your company does not send me any kind of message saying it does not have control of delivery.”

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Posted 16 hours ago

“True to size. Liner doesn’t close well; Velcro closure can be challenging to approximate when closing. If the closure was a zipper or buttons the liner would be excellent.”

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Posted 16 hours ago

“Backup battery order for my vest”

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Posted 16 hours ago

“Super cute vest and battery lasted several hours.”

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Posted 16 hours ago

“I was given the fleece jacket for Christmas from my wife. I haven't taken it off for weeks. Not only is it warm when the battery is in use, it's great inside as well without the battey pack on.”

Helpful Report

Posted 1 day ago

“I was disappointed in the mittens not warming my hands enough and the battery runs out fast. They help but not nearly enough for the price I paid for them. Overall disappointing”

Helpful Report

Posted 1 day ago

Hi Nicholas, thank you for sharing your feedback with us. We’re sorry to hear that the mittens didn’t meet your expectations in terms of warmth and battery performance. Warmth perception can vary from person to person, and battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 23 hours ago

“She loves it but, didn't like it when I said NO you can't wear it to bed!”

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Posted 1 day ago

“I love the vest. It wasn't heating in one area of one of the zones, and when I inquired about it, Ororo provided a prepaid shipping label to return it, and as soon as I dropped it off at the post office, the Ororo rep placed an order for a replacement to ship to me. Excellent service.”

Helpful Report

Posted 2 days ago

“Great quality and fit vest. Battery just doesn’t last long enough.”

Helpful Report

Posted 2 days ago

Hi Misty, thank you for sharing your feedback with us. We’re glad to hear you’re happy with the quality and fit of the vest, and we’re sorry that the battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any question, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 1 day ago

“All ororo products are amazing! Worth every penny. Just be sure to always have the battery packs charged. You will stay perfectly warm. Oh, and their customer service is top notch as well! Don't hesitate to make a purchase from ororo!”

Helpful Report

Posted 2 days ago

“I purchased a bunch of items to get through the eastern shore waterfowl season. I ordered: Men’s small gloves, socks, heated cushion, and the hand warmer. I’m a woman who wears women’s large gloves. The men’s small are way too tight. The design of having the battery pack on your wrist is not a great location. The batteries are bulky and you feel the pressure on your wrists. Because of the location of the batteries it’s also really difficult to get your hands in and out of the gloves. I should have returned the gloves and gotten a larger size, and I wonder what the feel would be like then. The seat cushions were nice to have although my vehicles provide better warmth than the cushions. I wish they were hotter. There must be a setting that turns it off after so long also so it was hard to tell it was really working. The socks also have batteries that are much pokier compared to other brands. Because they are so bulky, you better make sure that your legs fit into your boots. I was wearing knee-high boots, and having bulky batteries was uncomfortable. I believe the socks may be made out of Marino wool however, in 10° weather, my feet were still cold. I ended up using ducks Unlimited wool socks on top of the electric socks. That worked well, but I also used my husband’s boots in order to fit that much sock inside. The hand warmer satchel was my favorite product. Having to have my hands in and out for water fowl was the best product. Initially I felt it also wasn’t warm enough but overall it worked great and the battery life was good. The sock battery life is also pretty decent. Otherwise, every single piece has its own battery, which is annoying, remembering which battery goes to which piece of equipment. They of course made every battery slightly different so you could not use Them interchangeably which stinks. Obviously a way to may more money but annoying for the customers. I gave only three stars, as I think there is still quite a bit of improvement that can be done here and I wanted to leave a review that would be helpful.”

Helpful Report

Posted 2 days ago

Hi John, thank you for taking the time to share such detailed and thoughtful feedback. We really appreciate you outlining your experience across multiple products and use scenarios. Your comments have been shared with our team and will help guide future improvements in fit, design, and overall user experience. We’re glad to hear the hand warmer worked well for your needs, and we truly value your input as we continue working to improve our products. Thanks for your understanding and for choosing ororo.

Posted 1 day ago

“warm and wonderful and easy to wear”

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Posted 3 days ago

“I want to specifically thank April from ORORO customer service. She helped me with a size exchange and provided very clear, step-by-step instructions throughout the process. Once I shared the return tracking number, she promptly arranged the replacement shipment without delay — which showed genuine trust and respect for the customer. Her responses were timely, professional, and genuinely considerate. It’s rare to experience such warm, attentive, and efficient customer service these days. I truly appreciate the help. And the heated fleece vest from Ororo itself is an excellent product — well designed and very comfortable.”

Helpful Report

Posted 3 days ago

“My jacket and my wife’s jacket are both great. Really pleased with them. They provide enough warmth to be comfortable. The only problem is with my wife’s jacket is the battery doesn’t last nearly as long as the battery in my jacket. We let it fully charge every time but apparently it is defective. Please contact me about the matter. Thanks.”

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Posted 3 days ago

“This was a gift to my husband of a heated Ororo vest. At first, he wasn’t sure it was a fit for him. Now he won’t sleep (SERIOUSLY) without it! Wish I had gotten the stronger battery with it initially and now he is set! Thanks SO MUCH for you great customer service!”

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Posted 3 days ago

“good vest for under carhartt”

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Posted 3 days ago

Hi there, thank you for your feedback. We’re glad to hear you think it’s a good vest for layering under your clothes. Thanks for choosing ororo.

Posted 2 days ago

“I absolutely love my heated vest and wear it almost daily for my walks with my dog in Michigan. That being said, I had 2 issues which is why I gave 4 stars rather than 5. Issues: my sister and I each bought one. Hers came with a battery charger head, mine did not so I had to order one (extra expense) - I called customer service- they gave a lame excuse. 2nd issue, my sisters vest stitching came undone very soon after purchase which had to be hand repaired.”

Helpful Report

Posted 3 days ago

Hi Mary, thank you for sharing your experience with us. We’re glad to hear you love the heated vest and that it’s been a great companion for your daily walks in Michigan. The full list of included items can be found in the “What’s Included” section on the product page. If you have any questions about your orders, we recommend reaching out to our customer support team at support@ororowear.com with your order details, and they’ll be happy to assist. Thanks for your understanding and for choosing ororo.

Posted 2 days ago

“My exchange for a smaller size was great. I love my vest!”

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Posted 4 days ago

ororowear.com is rated 4.2 based on 2,627 reviews