ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when buying the batteries it says check compatibility with the items i buy but there is nowhere easy to find what batteries work with what... i got the 10,000 and the 5,000 that comes iwth it but the 10,000 is humongous compared to the 5k... i will actually be trying to return it”

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Posted 1 month ago

“excellent customer service. my jacket developed an issue with the power button and, based on the circumstances, they sent me a new jacket. Love this heated vest! I work at a hospital and it's ALWAYS cold so i, literally, wear it everyday.”

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Posted 1 month ago

“Miss placed my charger and you sent another right away. Very nice to be warm a cozy on my trip to I eland. Thank you”

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Posted 1 month ago

“I love my Ororo heated vests. I have several different styles now, and I wear them all the time in cooler weather. They are really helpful on trips. I'm also glad that you can buy apparel without the battery if you already have one - very good option.”

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Posted 1 month ago

“The quality seems to be good and fit ok a little on the tight side (feels tight across when I spread my thumb and pinky) even after buying one size bigger. I bought these in Aug because they were on "Final sale", won't get to use them until cold wearther comes. So I have no info to give you Just make sure you buy a size bigger than you need. I'm hoping the leather will streach over time without coming apart at the seems. We"ll see..”

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Posted 1 month ago

“Love it. Thank you”

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Posted 1 month ago

“Worth the money”

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Posted 1 month ago

“battery is not working.”

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Posted 1 month ago

Hi there, we’re sorry to hear that your battery didn’t meet your expectations. We understand how important it is for your heated gear to work properly when you need it. We’ve reviewed your order details and see that our customer service team is already assisting you with this case. We’ll continue to follow up and make sure your concern is properly addressed.

Posted 1 month ago

“Bait and switch”

Helpful Report

Posted 1 month ago

Hi David, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your concern and appreciate the opportunity to assist. Our team has already been working with you regarding your return request, and we’re happy to continue helping with any questions or concerns. If you need any further assistance, please feel free to contact our support team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 1 month ago

“Moving from a tropical island to Washington was a huge adjustment. Pretty sure I would not have survived without Ororo - and neither would my dog! Their heated gear has become an essential part of my daily life.”

ororowear.com 5 star review on 8th August 2026

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Posted 1 month ago

“I received the vest which I love. I ordered an extra battery which doesn’t work! The battery that came with the vest says it lasts up to 13.5 hours. Even on lowest setting I’m lucky to get 3 hours then another 4-5 hours to charge! I’m very disappointed.”

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Posted 1 month ago

Thank you for sharing your feedback. We’re glad to hear that you love the vest, and we’re sorry to hear about your experience with the battery. Battery runtime can vary depending on factors such as the heating level selected, usage conditions, and how the battery is used. We understand that having reliable warmth when you need it is important, and we appreciate your feedback regarding clearer battery information. We’d be happy to help look into the battery performance and provide assistance. Please feel free to contact our support team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 1 month ago

“Love the company Love the product Durable, warm and lasting”

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Posted 1 month ago

Thanks so much for the kind words. We’re thrilled you love the company and the product—durable, warm, and lasting.

Posted 1 month ago

“This sweater is fantastic for wearing under a heated vest!”

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Posted 1 month ago

Thanks for sharing your experience. We’re glad the sweater works well under your heated vest.

Posted 1 month ago

“Most recent jacket was so disappointing that we were convinced it was defective. We had it replaced & we were equally disappointed. It is now thing like our vests.”

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Posted 1 month ago

Hi Kendra, thank you for sharing your experience. We're sorry to hear the jackets didn’t meet your expectations and that the replacement wasn’t satisfactory either. We have already forwarded your situation to our customer service team. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 1 month ago

“Not satisfied. Attempting to resolve...jury still out.”

Helpful Report

Posted 1 month ago

Hi, Sorry to hear you’re not satisfied yet and that you’re still weighing things. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 1 month ago

“The personal service at Ororo is excellent”

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Posted 1 month ago

Thanks for your kind words. We’re glad you felt the personal service was excellent.

Posted 1 month ago

“We love the vest - it works fabulously - but my purchase of he bag to wash it in was a waste of money - I put the vest in the bag, zipped it up and washed gently the vest. When I went to remove the item from the washing machine, the vest was no longer in the bag -”

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Posted 2 months ago

Hi! We’re sorry to hear the wash bag didn’t keep the vest secure that sounds frustrating. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 2 months ago

“Ororo customer support was SO helpful! My vest had started glitching, and after sending them a few videos and emailing with them they sent me a whole new vest for no cost! Super quick email replies! I’m so thankful!”

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Posted 2 months ago

Thanks for sharing your experience. We’re glad our support could help and that you received a quick resolution.

Posted 2 months ago

“I used AI and it found me a direct link to the heated vest I have been looking for, even placed it in the cart for me. Unfortunately, I did not see anywhere in the cart that it was a final sale. The vest arrived much larger than I expected. I am a 44 inch chest, and a I guess I should have bought the medium. I attempted a return, but it was denied as it was final sale, something I wad unaware of. I now have a vest that I can’t use and that I cannot return. In addition, the vest uses a proprietary battery, not a standard USB. Something my AI also did not point out.”

Helpful Report

Posted 2 months ago

Hi Zachary, thank you for sharing your experience. We're sorry for the confusion about final sale and the sizing issue, and that the vest wasn't suitable for you. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 2 months ago

“I have the best I love it. It fits perfect perfectly. I ordered a jacket. Measurements were not on it for shoulder length and stuff like that. It took me four days to get an answer from Ororo on a final sale item. They told me to get the jacket and medium my order a jacket and the medium. It’s swimming on me.. the arms are really huge. I’m pretty disappointed. I’m not gonna lie. I’ve bought many items from ororo before-this item has been disappointed. I don’t think I’ll ever buy it for jacket.”

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Posted 2 months ago

Thanks for sharing your experience. Sorry to hear the jacket didn’t fit as expected and that there was a delay getting a response. If you have other problems, you can reach out to our support team.

Posted 2 months ago

ororowear.com is rated 4.2 based on 3,205 reviews