ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,855 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The battery charged once.”

Helpful Report

Posted 1 week ago

Hi Heidi, we’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 6 days ago

“Excellent and very responsive customer service”

Helpful Report

Posted 1 week ago

“Very satisfied nice product very happy”

Helpful Report

Posted 1 week ago

“Customer sevice was helpful and acommodating. They fixed my isssue in no time.”

Helpful Report

Posted 1 week ago

“The heated sweatshirt was perfect for my 96 year old husband who is always cold. This heated shirt kept him warm all through this last unusually frigid winter. It was a loving gift from his son and very much appreciated.”

Helpful Report

Posted 1 week ago

“The vests themselves are delightful. The batteries, however, are not. One brand new battery I received needed 24 hours to charge the first time and lasted less than 3 hours. The vests are so nice for warming my core on cold days, inside or outside. But the batteries have been a huge disappointment.”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We’re glad to hear you love the vests, and we’re sorry this didn’t meet your expectations regarding the batteries. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For more details on fast charging, please refer to this article：https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 6 days ago

“Love the new coat. I now have two coats, two vests and two stadium seats. Oh, and several batteries so I’m never without power. When I walked through a metal detector at a football game, I was asked if I had any magnetic items on me. No, just six batteries. 😆”

Helpful Report

Posted 1 week ago

“It doesn’t fit in my vest pocket all the way, but zi wouldn’t trade it for anything! Keeps me warm all day.”

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Posted 1 week ago

“The black vest works great. Except that I ordered a grey vest.”

Helpful Report

Posted 1 week ago

“For my THIRD time please understand I already wrote you an incredible review. High praise. You got it. I wasn’t able to “save” as if it were in my SEND mailbox. I choose to not rewrite something that took more of an effort than this reply. I don’t want to UNSUBSCRIBE but will be forced to if these solicitations keep coming in”

Helpful Report

Posted 1 week ago

“The hoody is a great fit (child XL) - also own 3 adult sizes. However, the heating in the child's jacket does not seem as warm as the adult. I frequently check the battery and/or the front coils to see if they are working. Odd, as I often shut off the adult when it feels TOO warm!”

Helpful Report

Posted 1 week ago

Hi Rachel, thank you for your feedback. We’re glad to hear the fit works well for you. Kids’ styles are designed to provide safe, steady, and comfortable warmth, and the heating output is calibrated to provide comfortable warmth while avoiding overheating. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for choosing ororo.

Posted 6 days ago

“Am thrilled with my best. I toasty warm & having freedom of arm movement! I hate the constraints of a coat”

Helpful Report

Posted 1 week ago

“I get returned gloves because they don’t work. Not I get an email every other day asking for a review. This is the 3rd negative review I have done.”

Helpful Report

Posted 1 week ago

Hi Robert, we’re sorry for the trouble and that this didn’t meet your expectations. We appreciate you taking the time to share your feedback, and we’ll share your comments with our team for review and improvement. Thanks for your patience and for choosing ororo.

Posted 6 days ago

“Great products! Keep coming back to add more to my collection.”

Helpful Report

Posted 1 week ago

“Can't imagine why I waited so long”

Helpful Report

Posted 1 week ago

“Love this company. I couldn’t be happier with this product. I will continue to order again”

Helpful Report

Posted 2 weeks ago

“I have a medical condition which makes temperature regulation difficult. This item helps keep me moving, instead of pinned under a blanket!”

Helpful Report

Posted 2 weeks ago

“My vest is very comfortable and very warm. And I have enjoyed wearing it since I got it.”

Helpful Report

Posted 2 weeks ago

“The USB C plug goes into your battery and comes out sideways causing it to stick out to the side. Bad design. It should go down the battery top so you don’t feel it sticking out. Uncomfortable feel to say the least. Also if the battery is left plugged in it is drained over a short time. It has happened multiple time. Do you need to unplug the battery each time you use it? My vest is a new style. Maybe it is something you are unaware of. I would not purchase another one of these. Sorry. Not a great product.”

Helpful Report

Posted 2 weeks ago

Hi Steven, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the USB-C connection design and comfort, and we’ll share them with our product team for review and future improvements. Regarding the battery, if it’s left connected to the vest when not in use, it may continue to draw a small amount of power—so we recommend disconnecting the battery after each use to help prevent unexpected drain. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

“Improve the quality of batteries. And change the policy for non replaceable for outlet product especially for batteries. Some I had stop charging after a month . Jackets are excellent , specially the vest”

Helpful Report

Posted 2 weeks ago

Hi Liezel, thank you for your feedback. We appreciate your comments about battery quality and the outlet/non-replaceable policy, and we’ll share your suggestions with our team for review and improvement. We’re glad to hear you love the jackets—especially the vest. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 2,855 reviews