ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,397 Reviews

77 %

of reviewers recommend ororowear.com

4.2

Based on 3,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 7th November 2026

Christopher T

ororowear.com 3 star review on 3rd November 2026

Anonymous

ororowear.com 5 star review on 30th October 2026

Dimple A

ororowear.com 5 star review on 24th October 2026

Lisa R

454

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was excellent and helpful. First delivery was received ripped open and missing battery and charging cord. These were sent out the next day. Vest fits and seems to be working.”

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Posted 5 days ago

“The order came very quickly. The vest was for my wife. It hasn't been cold enough to use yet. We'll write another review later.”

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Posted 5 days ago

“Fits perfectly! Well made!”

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Posted 5 days ago

“Fits true to size. Very warm! Works great. Bought a vest and planning to buy a jacket next.”

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Posted 5 days ago

“Best purchase I’ve made! I love my Ororo vest! Everything from ease of shopping on their website, fast shipping, amazing packaging and easy to use heated products has been impressive. The vest is so comfortable, lightweight and easy to move around in. I stay warm without having several bulky layers on, I love it!”

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Posted 6 days ago

“Love the quality!! I have several pieces of their heated outerwear. Battery is interchangeable with all.”

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Posted 6 days ago

“I love the 5 and 7 zone vests. Only thing that I would like to see changed is a work wear option. Move the battery placement either by extending the cord or moving pouch higher to the chest so tool bags don’t rub and making vests in safety orange. Vests have made working outside in Alaskan winters a lot more comfortable.”

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Posted 6 days ago

“So far so good. Too warm to use them but I did charge the batteries and tested them and they work great. I have Renaulds and looked around for the glove that would reach my finger tips and this is it. I love to hike but the cold in my hands made it miserable. I look forward to having nice warm hands. After reading many reviews, I took a chance and ordered the small, they fit perfect. I probably would have ordered the medium because I do not have small hands, so I do appreciate the people who reviewed and commented on size.”

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Posted 6 days ago

“It's a Great Jacket with a Couple of Minor Drawbacks! I purchased this jacket as a gift for my husband, who is always cold! Overall, he's very happy with it and says he really likes it. His biggest complaint is the placement of the power button. Because it's located lower on the jacket rather than at chest level, it gets bumped accidentally, changing the heat setting. He also expected the pockets to feel warmer than they do. Those are relatively minor complaints, though, and he's pleased with the jacket overall. We're happy enough with the purchase that we plan to buy more heated clothing!”

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Posted 6 days ago

“I love it I showed it to my daughter and now I have to get a second one.”

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Posted 6 days ago

“Never came in my mail”

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Posted 6 days ago

“The order was delivered within the stated time.”

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Posted 6 days ago

“I love these! Gray Scarf, black/orange sling, camo hand warmer, under layer pants and shirt. Products arrived quickly, in great shape, sized as advised and exactly how described.”

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Posted 1 week ago

“I brought as a gift for my granddaughter and she loves it.”

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Posted 1 week ago

“Love all my Ororo items! Great company and great product!”

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Posted 1 week ago

“I have a vest for a year. The battery stopped working recently. I worked with customer service. They had me prove where the defect was and then send the matter back to them. Beware, they require the customer to pay for the shipping of the new battery if it brakes. That was surprising to me. They then sent me a replacement vest instead of the battery. Still waiting for the battery though it should arrive soon. The whole process has taken about 3 weeks and cost me about $10.”

Helpful Report

Posted 1 week ago

Hi Spencer, we're sorry that getting support took more time and effort than it should have. We understand how frustrating it is to spend so much time trying to resolve an issue. We appreciate you sharing your experience, and we'll take a closer look at how we can make this process easier for our customers.

Posted 4 days ago

“Beautifully and quality made vest. This is my first heated vest and the Ororo Brand was highly recommended to me by colleagues and it keeps me extremely warm and toasty. Thank you again Ororo!”

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Posted 1 week ago

“the vest is very nice. I think it is well made. My problem is it's too long. It hangs below all my coats. I am returning the vest tomorrow.”

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Posted 1 week ago

“I purchased a vest and a battery which came in both were defective. I have been purchasing from.ororo since 2017 and this is the first time I’ve ever experienced needing to go to customer service and what a nightmare. I have purchased over seven jackets over six bests, gloves, and even a dog jacket. I have always recommended Ororo to everyone. After I had issues with my best and battery, I contacted customer service and they made me prove over and over again that the products weren’t working they had me take videos. They told me to troubleshoot and do all of these things which I did and they weren’t working again I’ve owned many many of their products and never had an issue. When I contacted customer service, they sent me a replacement battery after I received it that replacement battery too would not hold a charge so I had to send another video to them showing that that was defective to the issue with the best was that they said it was not compatible with all of the other batteries that I own, which this is the first time I’ve had anything that wasn’t compatible with all of their other batteries when I contacted Customer service again they told me I needed to send in everything, have it inspected, before they would even consider sending out new product and new battery. I am so disappointed in how I’ve been treated as somebody who has avidly purchased from them in the past.- they made me feel as if I was trying to scam them. I am so disappointed in the lack of Customer service that I doubt I will ever purchase another product from them and I highly doubt that I will ever recommend them to anybody else.”

Helpful Report

Posted 1 week ago

Thank you for sharing this, Katherine. We’re sorry to hear that your first experience needing support after so many years with ororo left you feeling this frustrated. We appreciate the trust you’ve placed in ororo over the years, and we don’t want the warranty process to leave you feeling unheard. We’d like our support team to review the full case and continue working with you on the next steps. Please keep an eye on your inbox for updates from support@ororowear.com.

Posted 4 days ago

“My items are still not here”

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Posted 1 week ago

Hi Helena, we're sorry your order hasn't arrived yet. Our support team will reach out to you as soon as possible to check on the delivery status. If you don't hear from us, please feel free to contact us at support@ororowear.com or call us at 1 (702) 751-7639 (Monday–Friday, 9 AM–6 PM ET). We're happy to help!

Posted 4 days ago

ororowear.com is rated 4.2 based on 3,397 reviews