ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Kyoto Women's colorprint heated lightweight gloves for my wife for Christmas. The ordering process went very smooth & the product arrived on time. Upon my wife opening the gloves xmas day, she charged the battery and attempted to insert the battery pack into the gloves, however, the battery pack did not fit into the pouch on the gloves. We tried everything, did some additional research to determine this was a common problem, and despit wanting to keep them, she decided we'd return them. The return process also went smoothly. I have other ororo products that I use for hunting that I am pleased with, which is why I chose to order the gloves there as well. Unfortunately, it didn't work out this time.”

Helpful Report

Posted 4 days ago

Hi Michael, thank you for taking the time to share your experience with us. We’re sorry to hear that this product didn’t meet your expectations, and we truly appreciate your understanding along with your positive feedback on the ordering and return process. We’re also grateful for your continued support of ororo and are glad to know our other products have served you well. Your feedback has been shared with our team and will help guide future improvements to our products. Thanks for your understanding and for choosing ororo.

Posted 4 days ago

“Great customer service! I bought it as a gift for my son and it was too large, but the return was very easy. He loves the heatedvest.”

Helpful Report

Posted 4 days ago

“High quality construction. Fit is just right”

Helpful Report

Posted 4 days ago

“First heated vest I have purchased. It kept me warm on my deer hunt this fall, Packers Bears games and has kept me warm on these zero degree mornings before my car heats up for my drive to work. Also has worked well on my dog walks.”

Helpful Report

Posted 4 days ago

“This is the only company I will deal with for heated apparel. I already have at least 6 vest a coat and a hooded sweatshirt. I have tried other brands and have returned them all. I have never had a problem with anything I have purchased from this company. I definitely give it 5 stars if not more!! You won’t be wrong in ordering from them!”

Helpful Report

Posted 4 days ago

“The quality the fit just over all exceptional very happy and have purchased multiple items for myself and my husband”

Helpful Report

Posted 4 days ago

“Too much heat in the neck area for my comfort. Great idea and definitely helps in the bitter cold.”

Helpful Report

Posted 4 days ago

Hi Brendan, thank you for sharing your feedback with us. We’re sorry to hear that the experience didn’t fully meet your comfort expectations, while still appreciating your recognition of the warmth in cold conditions. Warmth perception can vary depending on the heat setting and environment, and some areas may feel warmer than others. The neck is more sensitive and the collar sits closer to the skin, which can make the heat feel stronger there. Thanks for your understanding and for choosing ororo.

Posted 4 days ago

“I've tried two other heated jackets over the last few months and been very disappointed in both. Finally gave Ororo a try and am very pleased. Tried it our for the first time during a round of NW Winter golf. Kept me plenty warm on the medium setting and did not restrict my swing movements at all.... Highly recommend...”

Helpful Report

Posted 4 days ago

“Best heated dog jackets ever! Very fast shipping! Thank you! All 3 of my sweet dogs are water thanks to Ororo heated dog jackets.”

Helpful Report

Posted 4 days ago

“Great product. Warm back, neck, chest. But battery only lasts 2 hours.”

Helpful Report

Posted 4 days ago

Hi there, thank you for sharing your feedback with us. We’re glad to hear you found the warmth effective across the back, neck, and chest, and we’re sorry that the battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com so they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 4 days ago

“Bought heat vest for all he GKs, they love them”

Helpful Report

Posted 4 days ago

“It was a gift, I do not use it!”

Helpful Report

Posted 4 days ago

Hi there, thank you for letting us know. We appreciate you taking the time to share this and hope the recipient enjoys the gift. Thanks for choosing ororo.

Posted 4 days ago

“Very pleased with this product”

Helpful Report

Posted 5 days ago

“We are having an issue with our battery . It doesn’t hold a charge .”

Helpful Report

Posted 5 days ago

Hi David, thank you for sharing your feedback. For the charging concern you mentioned, we recommend starting with our troubleshooting guide here, which walks through common charging and battery checks step by step: https://www.ororowear.com/pages/troubleshooting If you still need help after reviewing it, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist further. Thanks for your patience and understanding.

Posted 4 days ago

“Overall, the jackets are great but the extra batteries I ordered only lasted a few hours and my son works outside at nights and needs batteries that last longer.”

Helpful Report

Posted 5 days ago

Hi Joelle, thank you for sharing your feedback. We’re glad to hear the jackets are working well. Battery runtime can vary depending on the heat setting, environment, and usage conditions.. If you’d like help reviewing battery options or usage for longer overnight wear, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist. Thanks for your understanding.

Posted 4 days ago

“I had a gift exchange and we appreciated the courtesy and timely manner in which we recieved our item.”

Helpful Report

Posted 5 days ago

“The vest is awesome! It keeps me warm and wear very well. I do have 2 complaints. First, the heat feels bulkier than I expected. I know I ordered a “puffer style” vest but it feels unnecessarily bulky. Not a deal breaker. 2. I strongly dislike the placement of the battery pack. It sits right at my hip bone and is uncomfortable. It’s a nuisance and I always know it’s there. For over $200 for the vest (with my medical discount), I expect a better design. I don’t have a suggestion on where a better appt for the batter would be, but located right at the hip is not the place for me. Overall a great vest and does its job.”

Helpful Report

Posted 5 days ago

Hi Tonya, thank you for sharing your detailed feedback. We’re glad to hear the vest keeps you warm and performs well overall. We understand how the bulk and battery placement can feel uncomfortable, and we truly appreciate you taking the time to share these insights. Your input is valuable, and we’ll continue working to improve our product design and overall experience. Thanks again for choosing ororo.

Posted 4 days ago

“the heated vest is so comfortable and warm I wear it all day on low and it lasts at least 10 hours.”

Helpful Report

Posted 5 days ago

“I purchased the Ororo Womens 5-zone Hooded Heated Jacket after wearing the Ororo 4-zone Heated Vest for several weeks and enjoying every minute of warmth. The heated jacket is comfortable, well-made and heats all 5 zones well. However, I think the jacket is a bit short, hitting at the hip rather than a couple of inches longer. Also, the battery pocket is located at the jacket front than in the vest's left side toward the back. Also, the vesgt has a convenient smaller battery pocket in the larger packet so it doesn't move back-and-forth so much. I like the Ororo brand and the heating technology, but I'm not sure I would purchase this particular jacket again.”

Helpful Report

Posted 5 days ago

Hi Betty, thank you for sharing your detailed feedback. We’re glad to hear you’ve been enjoying the warmth and that the jacket performs well across all heating zones. We also appreciate your thoughtful notes on the length and battery pocket design—this kind of input is very helpful, and we’ll continue working to improve our products. Thanks again for choosing ororo and for taking the time to share your experience.

Posted 4 days ago

“Game changer!!!”

Helpful Report

Posted 5 days ago

ororowear.com is rated 4.2 based on 2,627 reviews