ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,123 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 18th September 2025

Subin L

ororowear.com 5 star review on 9th September 2025

Anonymous

ororowear.com 5 star review on 31st August 2025

Cheryl F

ororowear.com 5 star review on 25th August 2025

Christienne W

361

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket does the job. I’m so glad I got it cos the hospital is so cold and I work NOC shift. Thank you ORORO. You just got yourself another loyal customer.”

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Posted 1 week ago

“Packaging is perfect. I put my address wrong and have to change it, quick response from the costumer service. They delivered my order at the correct address”

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Posted 1 week ago

“The website is pretty good, although not the easiest to navigate when looking for the outlet items. Overall good in every other regard and prompt customer service if you have an issue. I will say the return policy is very strict and not the best. I own several Ororo products now and they all preform well. The fit is iffy depending on the product, but pretty accurate. Quality is top notch. I’ve never had any complaints. I would say it’s pricey, but you’re going to get a quality product that does what it says. It’s up to you to decide if it’s worth it”

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Posted 1 week ago

“My heated vest is incredible! I am so impressed with the quality ( and style!) Ororo was a fabulous company to order from- great communication is the key. I highly recommend them !”

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Posted 1 week ago

“Once I got larger size everything was great. Nice fit and stylish”

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Posted 1 week ago

“Ordered a vest for a 150 dolllars it’s a heated vest and it didn’t even come with the batteries and charger very poor way of selling a heated vest”

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Posted 1 week ago

Hi, thank you for your review. We understand the frustration and will mark your feedback down and send this to the fulfillment team for further improvements. Feel free to email us at support@ororowear.com if you need any assistance.

Posted 1 week ago

“This was the second order from Ororo outlet. My items have arrived in like new condition. Very happy with my purchase.”

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Posted 1 week ago

“I’ve bought a bunch of ORORO for my wife. She LOVES them all!!”

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Posted 1 week ago

“I couldn't love this jacket more. It fits great and is warm. We ride motorcycles quite a bit on chilly mornings, and it's perfect for that. I did have a little problem when I first tried it out. I used a 5v 20000 mAh battery, and it wouldn't work. So, my husband grabbed his 7v 25000mAh battery, and it worked just fine. I couldn't see anywhere in the instructions that a minimum battery needed to be used. That would be my only suggestion.”

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Posted 1 week ago

“Sent as a gift. Recipient was very pleased.”

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Posted 2 weeks ago

“Awesome vest and great customer service.”

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Posted 2 weeks ago

“I love my heated fleece vest: I wear it when fishing, traveling or even just at home. The small size is appropriate: I appreciate that it has 3 settings for warmth.”

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Posted 2 weeks ago

“Very helpful and fast response”

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Posted 2 weeks ago

“Ordered revised quilted vest. It was a great price but I guess you get what you pay for. I've had these vests for years and they STR the best usually. The one I received was so thin and flimsy and hardly heats up at all. So not gonna order from the outlet again. I hope the others at reboot ice are not that flimsy and heat up great like all my other ones.”

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Posted 2 weeks ago

“I love Ororo Heated Apparel! I now own 3 vests as well as socks. I would highly recommend to everyone!”

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Posted 2 weeks ago

“I bought my husband a heated vest a while back, and he loves it so much I just bought one for my mom. The size ended up being a bit too small, and the customer service was phenemonal and I was able to immediately exchange it for a new one. She loves it and now my dad is asking for one for the holidays. :)”

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Posted 2 weeks ago

“Since it's summer and we've been have a heatwave I haven't been able to wear my new vest much. I used it one evening around the campfire and it warmed very nicely. I especially loved the pockets being heated”

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Posted 2 weeks ago

Hi Sheryl, we're so glad to hear that your vest kept you warm around the campfire. The heated pockets are definitely a favorite! We appreciate your support and hope you can enjoy it more as the weather cools down.

Posted 2 weeks ago

“I feel for the price of the vest you should include the plug. I am in a wheelchair and find the battery storage pocket very poorly located. It would be easier for me, if the pocket was in one of the front panels”

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Posted 2 weeks ago

Hi Richard, we truly appreciate you taking the time to share your experience. Your suggestion about the pocket‘s location is valuable, and we'll be sure to pass it along to our design team for future improvements. Thank you for your support!

Posted 2 weeks ago

“Great for these cold Ohio winters. First thing I reach for with heading out.”

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Posted 2 weeks ago

“Purchased a heated vest. Website crashed while ordering, Went back in completed my order. Got shipped in timely manner,but it reset my order and was shipped a small when originally wanted 2xl. When wanted to exchange for correct size was advised was a clearance item unable to return or get refund. I reordered item again is pending delivery. I will see if correct when new order delivered.”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for your review. We're sorry to hear about the issues you faced with your order and the sizing. Please note that we value your feedback and are always here to assist you. If you need any further help, feel free to reach out to us at support@ororowear.com.

Posted 2 weeks ago

ororowear.com is rated 4.3 based on 1,123 reviews