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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Gloves started to rip within the first few weeks of of use. Customer service was good but the product durability was disappointing.
Helpful Report
Posted 5 months ago
Hi Matthew, thank you for sharing your feedback. We understand how disappointing this can be, and we truly appreciate you taking the time to let us know. We’ll continue working to improve our products and overall experience. Thanks for your understanding.
Posted 5 months ago
Ordered vests w separate heating areas for men. They loved them only drawback is need another battery for long use. Large for stockier broad shoulders and medium for muscular slim build.
Helpful Report
Posted 5 months ago
Hi Melanie, thank you for your review! We’re so happy to hear they loved the vests, and we really appreciate your helpful sizing notes. Thanks again for choosing ororo.
Posted 5 months ago
I absolutely love my new Ororowear jacket.
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Posted 5 months ago
Annie the Therapy Dog wears her heated vest in Breckenridge a lot when it’s below 32° here in Colorado
ororowear.com 5 star review on 17th January 2026 ororowear.com 5 star review on 17th January 2026 ororowear.com 5 star review on 17th January 2026
Helpful Report
Posted 5 months ago
Great Customer Service! Bought a vest for my husband. He was so pleased that he bought the jacket too! Keeps him nice and warm when he is out plowing snow with the tractor or just doing errands. Very pleased with purchases!
Helpful Report
Posted 5 months ago
Best is fantastic. I walk everyday and this vest keeps me nice and comfortable. The heated collar keeps the cold wind from blowing down my back. The heated pockets are perfect for keeping hands warm, and the heated back feels great on a cold day. Would highly recommend.
Helpful Report
Posted 5 months ago
I love my vest! It's great for all the outdoor activities we like to do and can still enjoy them in the winter!
Helpful Report
Posted 5 months ago
My wife loves her golf jacket.
Helpful Report
Posted 5 months ago
I ordered two vests, one for my son to wear walking to the train and to the office and the other one for my son in law to work on his race car. They both love them..
Helpful Report
Posted 5 months ago
One of the gloves doesn't work. Tags are off so can't be returned.
Helpful Report
Posted 5 months ago
Hi Phyllis, thank you for sharing your feedback. We understand how frustrating this can be. Please feel free to reach out to our customer service team and we’ll be happy to assist you. Thanks for your patience.
Posted 5 months ago
This jacket is one of the warmest jackets I’ve ever owned. Even without using the heated feature. Heated features is a plus when needed. Love this Jacket.
Helpful Report
Posted 5 months ago
Terrible customer service. I purchased socks, read the product description, and nowhere obvious did it state that they were non-refundable. I received them, they don't fit, and this comapny not only takes three business days to send me the same AI response again and again, but they will not allow me to return them and they're in perfect condition. Their return policy is very sneaky-- there are apparently many different products you can't return, but that do not state "final sale" or anything obvious when you buy. Screw this company. Awful.
Helpful Report
Posted 5 months ago
Hi Natalie, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Please note that due to hygiene reasons, socks are not eligible for returns or exchanges. Our customer service team is already assisting you and will continue to follow up. Thanks for your patience.
Posted 5 months ago
I paid an additional $30 for delivery by Christmas eve and it wasn't even close. I love your gear, but am angry that your site claimed delivery, yet failed. This was a gift for my son - pretty sad!
Helpful Report
Posted 5 months ago
Hi Roger, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. We truly appreciate your support and we’re sorry for the experience. Thanks for your patience.
Posted 5 months ago
Loved my vest so much I bought a coat
Helpful Report
Posted 5 months ago
Responsive and timely customer support facilitated refund request for issue related to size that did not fit.
Helpful Report
Posted 5 months ago
The return process is a pain. It’s not worth the trouble so looking for alternative of heated clothing.
Helpful Report
Posted 5 months ago
Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Please note that we’re currently in a peak return/exchange season, which may cause some delays. We truly appreciate your patience, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.
Posted 5 months ago
Great product
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Posted 5 months ago
I absolutely love my jacket!!! I had a vest but I sit in hockey arenas. It wasn’t enough. The jacket and heated stadium sit are the best!!!
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Posted 5 months ago
My sister absolutely loves her vest! She is the Mayor of a Pennsylvania town and attends many outdoor activities. The cold has been wearing on her and limits what she can do. She was hesitant about the idea of getting a heated vest. I sent her one for Christmas and soon heard that she could use a spare battery. So she got a New Year's package with an orange battery, extra cord and charger, carry case, and a laundry bag. My sister wears the vest to her job in a renovated but chilly barn and frequenlty texts to thank me for the vest - which makes me feel warm, too.
Helpful Report
Posted 5 months ago
Great jacket we have 3 received 2 as gifts liked so much we bought Mother one . Jackets look great and have a great efficient design dry warm and comfortable
Helpful Report
Posted 5 months ago
ororowear.com is rated 4.2 based on 3,116 reviews