ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,860 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neither my daughter in law nor my sweetheart have taken off their vests since I gave them to them on christmas. There are light in warm and wonderful!”

Helpful Report

Posted 2 months ago

“I purchased 6 vests as Christmas gifts on the recommendation of a friend. The vests do seem very nice but my rating is about the delivery process and communication, or lack thereof. Of the 6 vests I ordered, 2 were the wrong size. That's a pretty disappointing level of accuracy. I returned the 2 incorrect sizes and requested an exchange, realizing it was unlikely I would get the correct ones in time for Christmas but that was ok. However, two days after Christmas I received only 1 of the 2. Appartenly the women's medium I ordered for my daughter was out of stock. I only learned this by digging into the web site. No direct communication from ororo, no apologies for sending the wrong sizes nor for not having the size I needed in stock, no guidance on what my options are. Since I received the package on a Saturday and the office was closed I sent them an email which they didn't reply until Tuesday. At least they acknowledged my missing vest, but basically told me to be patient. I had asked about my options, but no response to that. I like the vests, very disappointed they couldn't get the sizes correct the first time and frustrated in their poor communication.”

Helpful Report

Posted 2 months ago

Hi Dan, thanks for taking the time to share such detailed feedback. We’re sorry to hear about the frustration this experience caused. Your comments regarding sizing accuracy, delivery, and communication have been noted, and we’ll continue working to improve our processes and overall customer experience. We appreciate your patience and your support.

Posted 2 months ago

“Love my heated vest!! Great quality! The support at the company is only what a buyer dreams of. They went above and beyond to help me. Classy and wonderful people there. They chased me down to make sure I was happy! Thanks to them!”

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Posted 2 months ago

“My daughter gifted me an Ororo vest a few years ago, I have really enjoyed the warmth. I have since gifted Six vests. Everyone is enjoying them.”

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Posted 2 months ago

“It was a gift”

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Posted 2 months ago

“As I have written, my son loves the best BUT the two batteries that were supposed to come with my purchase were NOT included Ivy from customer service is working on this and I am expecting them in the mail. Unfortunately, I now have to pay to mail them to my son who has left to go back home from the Xmas holiday. This was not an inexpensive purchase so I am disappointed Karen K”

Helpful Report

Posted 2 months ago

Hi Karen, Thank you for taking the time to share your experience. We’re sorry to hear that this situation caused disappointment, especially given the timing and circumstances. We appreciate your understanding and hope your son continues to enjoy the product.

Posted 2 months ago

“I really can't tell anyone how the product is. I ordered it early for Christmas just to have my family member open it up and it was the complete wrong size.”

Helpful Report

Posted 2 months ago

Hi Steven, thank you for taking the time to share your experience. Our customer service team is already looking into this and working to get it resolved. We appreciate your understanding.

Posted 2 months ago

“I really like your product, but I ordered two coats and they were too big, so I returned them. I'm still waiting for the credit so I can order one of the correct size. When will see the credit? Thank you Will Madison ORORO#928462”

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Posted 2 months ago

“My wife loves her new vest.”

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Posted 2 months ago

“It was a gift and my daughter loves it”

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Posted 2 months ago

“Very pleased with shipping timeframe. Pleased with assessory pack. Fits good and love the warming longevity”

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Posted 2 months ago

“Bought for granddaughter, she loved it”

Helpful Report

Posted 2 months ago

“I ordered a coat and battery. The battery seems to have issues holding a charge. The new coat is only wearable for about 40 min. I wrote customer service as I did not want to leave a bad review without working with your company first. I received a response asking for some info and the note: Once we have these details, your case will be transferred to a human agent for further review and support. I provided the requested info. However, no one has reached out. I'm disappointed in the coat and the customer service. I have heated gloves from another company that are years old and still work great. I was hoping this the Ororo heated coat would be good as well. How frustating.”

Helpful Report

Posted 2 months ago

Hi Linda, thank you for taking the time to share your experience. We’re really sorry to hear about the frustration this has caused, especially since you reached out to customer service in good faith before leaving a review. We understand how disappointing it is when the battery doesn’t perform as expected and when follow-up takes longer than anticipated. Our customer service team is actively reviewing cases like this, and a human agent will follow up to continue assisting you. We truly appreciate your patience. Thank you for letting us know.

Posted 2 months ago

“I love their products! We have a carriage business and I am often ask about my heated vest. I tell everyone these are the best! Highly recommended”

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Posted 2 months ago

“The heated vest is a perfect gift! Great value for money! I bought this same vest as a gift for my girlfriend six years ago because she’s always cold working inside the hospital. She’s loved it ever since. Many of her colleagues, doctors, and co-workers have bought them as well, so much that she says she should get commission. Lol These heated vests last the test of time. The only reason I purchased another one is that my girlfriend wanted a different color. I’ve bought a vest for all the ladies in my family a few years ago. Everyone loves them!”

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Posted 2 months ago

“I’m really enjoying my coat. My only complaint is the fur on the hood. It looks very very cheap and really brings down the appearance of the coat. Fortunately I replaced it with a much nicer rim. Overall though the coat is very warm and looks nice.”

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Posted 2 months ago

“Thank you to keep informed about the cancellation!”

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Posted 2 months ago

“I bought the heated vest for my Husband for Christmas. Joe loves the vest and used it in Colorado while visiting my daughter and son-in-law. The vest will get used all the time since my husband own's a contruction company. Thank you for your product.”

Helpful Report

Posted 2 months ago

“I have a problem with the sizing and have left a message to call me. They have not called me back. I emailed you and got a stock response about how to return. I think you have a good product but terrible customer service. Please call me 425-241-2562”

Helpful Report

Posted 2 months ago

Hi Patti, thank you for sharing your concerns. We’re sorry for the frustration this has caused. Our customer service team is actively following up on your message and will be reaching out to assist you. Please keep an eye on your email for a response, as they’ll continue the conversation there to help address the sizing issue. We appreciate your patience and the opportunity to make this right. Thanks for understanding.

Posted 2 months ago

“My husband really likes the heated vest . It’s a little cool inside the place he works and the vest keeps him warm.”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.2 based on 2,860 reviews