ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for 2 hand warmer on January 7 2026. I never received anything. Nothing.”

Helpful Report

Posted 7 months ago

Hi Vernon, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the experience. In some cases, shipping updates may be delayed or a package can be mis-scanned during transit. Our customer service team is currently following up on this. Thanks for your patience.

Posted 7 months ago

“I cannot get the heated parka zipped up. I’ve had people help me and they still can’t get it zipped up. So I don’t wear it much. I liked the heated vest, but not the parka”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can look into the details and do our best to help resolve this. Thanks for your understanding.

Posted 7 months ago

“Expensive gloves and don’t really get that warm”

Helpful Report

Posted 7 months ago

Hi Lee, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can further look into this and help resolve it for you. Thanks for your understanding.

Posted 7 months ago

“It was mostly good… I ordered three items. One came before Christmas. One a few days after Christmas And one (my e gift card) still hasn’t been emailed to me yet!”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be. We’ve checked and confirmed it has already been sent—please check the email address used for your order. If you still have any questions, please feel free to contact us and we’ll be happy to help. Thanks for your patience.

Posted 7 months ago

“I have been your customer for a few years. I am happy with the quality of your products. Thank you.”

Helpful Report

Posted 7 months ago

“I had already purchased a heated vest for a friend This time I purchased a jacket. She LOVES them! At age 97, they keep her warm like nothing else!”

Helpful Report

Posted 7 months ago

“Great, well made gloves that do the trick - just a bit clunky. (1) Sizing: The online guide said I should get Small, but I took others' advice and got Medium, which fit perfectly. (2) Warmth: Liners alone work well when the air temp is around 30. At temps in 20s, especially if it's windy, they do neutralize the cold but don't feel warm, even on highest setting. That's okay. Down in the teens, liners at Medium temp plus the outer gloves kept my whole hands warm on a 75-minute outing. (3) Wear comfort: Liners alone allow excellent use of all fingers, after a bit of practice. Liners plus outer gloves allow little manual dexterity - think mittens. Problematic for doing what one must do while walking the dog. (4) Operation: Control button and indicator lights all good. Just hard to access while wearing a coat with heavy sleeves. Changing settings while outdoors with full gear requires removing outer gloves. Tip: When first switching on at High, the control will default to medium after a few minutes, to save battery power. To make it stay on High from the get-go, cycle through Medium and Low, then back to High. (5) Battery life: Looks like maybe 2 hours on High. Definitely will be longer on lower settings - I just haven't tested. BOTTOM LINE: Being 70-plus and needing to take very long (over 1 hour) walks and play outside with my high energy cold-loving dog, regardless of the temperature, these gloves are the solution I've been searching for.”

Helpful Report

Posted 7 months ago

Hi Bob, thank you so much for your detailed review! We truly appreciate you sharing your experience and helpful tips on sizing, warmth, and battery use. We’re glad to hear the gloves have been the solution you’ve been looking for, especially for long walks with your dog. Thanks again for choosing ororo.

Posted 7 months ago

“Couldn’t be happier with this vest! NE has had some brutal temps this winter. Lots of windchills in the negatives! But layering this vest with the usual gear makes you cozy and warm not bulky. The temp control an added bonus. Wish I knew about ORORO sooner. Highly recommend, 10/10n”

Helpful Report

Posted 7 months ago

“I love this company and these products! I bought three different products for Christmas gifts and they are all loved and worked well. One didn't fit and so I've dealt with customer service a few times for exchanges and they are easy and great to work with!”

Helpful Report

Posted 7 months ago

“I really wanted to love this heated vest, and overall it’s a very useful and impressively warm piece. The vest itself is slim, well-fitting, comfortable, and does an excellent job keeping me warm, especially outdoors in colder conditions. That said, there are two notable downsides that brought my rating to three stars. The battery pack is quite large and bulky, which takes away from the otherwise sleek design. Additionally, the heat control seems to have a technical issue on my vest—when I set it to red (the hottest setting), it automatically drops down to white, so I have to keep pressing the button to get it back to red. This makes me think my particular model may have a defect with the heat level settings unless this is built in for some reason to prevent If these issues were resolved, this vest would easily be a top-tier product. (I bought one for my mom and she loves it)”

Helpful Report

Posted 7 months ago

Hi Connie, thank you for sharing your feedback. We understand how disappointing this can be. Please note that when the garment is first turned on, it may automatically switch to the white setting after a short time. If you’d like to use the highest heat level, simply press the button again to return it to red. You can find more details here: https://www.ororowear.com/blogs/story/beginners-guide-to-ororo-heated-apparel. Thanks for your understanding.

Posted 7 months ago

“Seems good so far”

Helpful Report

Posted 7 months ago

Hi there, thank you for your review! We’re glad to hear it seems good so far. Thanks again for choosing ororo.

Posted 7 months ago

“Love my heated vest. Perfect for watching outdoor games and ice fishing.”

Helpful Report

Posted 7 months ago

“Ororo charges for return shipping if they send a defective product. This should be free as part of the warranty.”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 7 months ago

“When you are cold, life is not right. To feel that heat creep up your back and around your neck, so soft and warm. It’s like wearing a hug. I’ve lost 50 lbs, needed to go, but and now thin and cold. Thank you Ororoco!!!”

Helpful Report

Posted 7 months ago

“Jacket works great but not happy with the battery life. Lucky if they last an hour.”

Helpful Report

Posted 7 months ago

Hi Jason, thank you for sharing your feedback. We’re glad to hear the jacket works great. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.

Posted 7 months ago

“Love my ororo wear!”

Helpful Report

Posted 7 months ago

“Gloves looked great but i ordered the wrong size and company wouldn’t exchange for correct size. It was a “no return” item but I think an exchange would be in order. Anybody want a size small?”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Please note that Final Sale items are not eligible for returns or exchanges, as stated on the product page. Thanks for your understanding.

Posted 7 months ago

“Very easy to order. When one of my ordered items was out of stock, they were very accomodating in finding an alternative and shipping it to me promptly”

Helpful Report

Posted 7 months ago

“Our heated vests have been great, just purchased a additional battery due to the extreme cold weather we are having.”

Helpful Report

Posted 7 months ago

“I have had 3 other vest when you first started an they were great, this new one is not the same, does not get as warm as the old ones. Always told people how good they are but now not so sure.”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know. Thanks for your understanding.

Posted 7 months ago

ororowear.com is rated 4.2 based on 3,205 reviews