ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,402 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 4 star review on 9th November 2026

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was stellar. Ororo called me back within a few hours of my message and resolved my issue of an item that was not delivered due to not fault of the company. This is a very reputable business and I will order from them again for this reason”

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Posted 8 months ago

“Poor customer service. Exchanges and returns are not hassle free.”

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Posted 8 months ago

Hi Catherine, thank you for your feedback. We’re sorry to hear that your experience with exchanges and returns felt frustrating. That’s certainly not the experience we aim to provide. Your comments have been shared with our team as we continue working to improve our return and exchange process. We appreciate you taking the time to let us know and for giving ororo a try.

Posted 8 months ago

“We Love our Heated Jackets! They work Excellent!! Keep you nice & snuggly Warm! We use them for the start of the cold softball Season. The only thing I wished was better was the battery life, I wished it stayed charged longer!”

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Posted 8 months ago

“This is a perfect casual jacket with heat. The jacket is even warm without the heat on!!”

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Posted 8 months ago

“light weight, very warm under jacket in freezing weather, tends to run a little small if used with heavy sweater but love it and absolutely recommend it.”

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Posted 8 months ago

“I have an Ororo vest and wanted to buy heated gloves, so I ordered gloves using the sizing chart. The gloves are way too small for my hands. Unfortunately, I removed all the tags before I tried them during the recent snow storm so I cannot return them. I was able to put them on, but only with great difficulty. I had to remove the battery to put them on. They did keep my fingers warm, but it took a lot of effort to take them off. I wasted over $100. Perhaps I can give them to my grandson. I caution buyers when using the sizing chart.”

Helpful Report

Posted 8 months ago

Hi Thomas, thank you for sharing your experience. We’re sorry to hear the gloves didn’t fit as expected. We’re glad to hear they were able to keep your fingers warm, though we recognize that the difficulty of putting them on and taking them off takes away from the overall experience. Your comments about the sizing guidance have been shared with our team as we continue working to improve fit accuracy and clarity. Thank you for taking the time to provide feedback and for choosing ororo.

Posted 8 months ago

“I ordered a medium but it was a little large. We returned it for a small. The return process was easy & the first & second shipments arrived very quickly.”

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Posted 8 months ago

“No comment”

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Posted 8 months ago

“Love it. Very warm”

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Posted 8 months ago

“All of the customer service reps, especially Yolanda, are wonderful.”

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Posted 8 months ago

“I ordered a classic heated vest from the open box section of the website. It did not work on arrival, even with the use of several different (verified with others' vests) working batteries. Fail.”

Helpful Report

Posted 8 months ago

Hi Wayne, thank you for sharing your experience. We’re sorry to hear the vest did not work upon arrival. That’s certainly frustrating. Please rest assured that our customer support team is currently following up on this matter to review the details and assist you further. Thank you for bringing this to our attention.

Posted 8 months ago

“Thought it would heat up more than it does”

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Posted 8 months ago

Hi Ellen, thank you for your feedback. We’re sorry to hear the heating level didn’t meet your expectations. Warmth perception can vary depending on the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer support team at support@ororowear.com. Thanks for choosing ororo.

Posted 8 months ago

“I ordered a heated vest from ororo on the recommendation of a friend. I normally wear a large vest so I ordered that size. When it arrived it was too big. No problem. Ororo made it easy to return the vest and they sent the medium which is perfect. Love the vest and the service!”

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Posted 8 months ago

“Love the coat and vest Just enough to make you feel warm and toasty but not bulky either”

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Posted 8 months ago

“Great vest. Wear it often. Customer service is responsive .”

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Posted 8 months ago

“Wife loved it”

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Posted 8 months ago

“Love this company and their products. I’ve been using their heated jacket which is absolutely the best and just ordered a larger battery. Keeps me nice and warm. This is the only company to use!!”

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Posted 8 months ago

“Bought the mini 4800 battery. It is incredible and very long lasting. I couldn't be more pleased.”

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Posted 8 months ago

“Love my heated vest, great for snow removal and wood carving in a cold shop. I have two batteries so I always have one available, one battery is the upgraded battery, quick charge and long lasting. Great product!”

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Posted 8 months ago

“Ordered a vest. It stopped working within 2 days of using but the company sent a new one. Works great. Good battery life on medium heat”

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Posted 8 months ago

Hi Lindsey, thank you for sharing your experience. We’re sorry for the frustration this has caused. Your replacement has already been shipped. Generally, the package takes 3–7 business days to be delivered. We appreciate your patience and thank you for allowing us to resolve this.

Posted 8 months ago

ororowear.com is rated 4.2 based on 3,402 reviews