ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,982 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my heated jacket liner, and had to return it due to a quality control issue. Still waiting for the replacement to be shipped. Haven’t received any communications since printing the return shipping label.”

Helpful Report

Posted 1 month ago

Hi Aaron, we’re truly sorry to hear about the quality issue with your jacket liner and the delay in receiving your replacement. Please rest assured that our customer service team is already working on your case and will update you as soon as possible. We appreciate your patience and understanding while we make this right for you.

Posted 1 month ago

“I haven't worn my hoodie in extremely cold weather yet, but I did wear it on a fishing trip nov. 1 off the jersey coast 40 degrees and windy but I was very warm it lasted about 41/2 hours on medium just as advertised even without the heater on the hoodie is warm”

Helpful Report

Posted 1 month ago

Hi Edward, thank you so much for your wonderful review! We're thrilled to hear that your hoodie kept you warm during your fishing trip, even in that chilly weather. Your feedback means a lot to us, and we appreciate you sharing your experience.

Posted 1 month ago

“Love the vest. But the shoes are not true to size. They are way too small.”

Helpful Report

Posted 1 month ago

“It fits well and is true to size, is well made, is made for cooler weather as a mid layer or baselayer or in chilly weather (40-60 degrees) . It does well as an outer layer in the 60's to to 80 degrees. The hood is typical with all brands and I wish it had some type of draw string to keep it tight. Overall I'm pleased. I would buy it.”

Helpful Report

Posted 1 month ago

Hi Bryan, thank you for taking the time to share your thoughts! We're glad to hear that the fit and quality meet your expectations. We appreciate your feedback regarding the hood and the drawstring feature — your suggestions will certainly be taken into consideration for our future improvements. Thank you for your trust and support!

Posted 1 month ago

“Great product its so far nice quality and is warm.”

Helpful Report

Posted 1 month ago

“Much too expensive”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review, and we completely understand your concerns about the cost. Our batteries are designed with premium materials and advanced safety features like LG cells and go through rigorous testing, holding UL and CE safety certifications to ensure reliable performance and long-term durability, which contributes to the overall price. We truly appreciate your understanding as we continue striving to provide high-quality, safe products.

Posted 1 month ago

“Sizes are off.”

Helpful Report

Posted 1 month ago

Hi Tammy, we’ve extended our holiday return period — BRAND NEW and UNWORN items with tags are now eligible for return or exchange through January 15th, 2026. You can find full details here: https://www.ororowear.com/pages/returns-exchanges. Don’t hesitate to reach out if you have any other questions. Thank you for your patience.

Posted 1 month ago

“Our Oder was quickly filled with no issues.”

Helpful Report

Posted 1 month ago

“I have purchased several items from Ororo, and love them all! Dependable, well made and great looking clothing. Great for hunting, or just being outside in the cold Northeast!”

Helpful Report

Posted 1 month ago

“Love the jacket. Works great. My only thing is that on the left i side pocket is a hole in the seam so I want be putting anything heavy or small in there.”

Helpful Report

Posted 1 month ago

Hi Salina, thank you so much for your kind words about the jacket — we’re glad to hear it’s working great for you. We’re sorry to learn about the issue with the pocket seam. Our customer service team will reach out to you shortly to help resolve this. Thank you for your understanding.

Posted 1 month ago

“I have been wearing Ororo before it was cool, I have all of the things, including the socks. It was time for a new vest, shipping was fast, colors are great. My only complaint is the latest vest I ordered was a European small which is smaller than the American small. Super snug.”

Helpful Report

Posted 1 month ago

Hi Charlie, thank you for being such a longtime ororo supporter — we truly appreciate your loyalty! We’re sorry to hear that the new vest feels smaller than expected. Please kindly check the size guide on the product page before purchasing, as sizing can vary slightly between regions or styles. If the vest is still in new condition, you’re welcome to take advantage of our 30-day return or exchange policy to get a more comfortable fit. If you have any other questions about sizing or the exchange process, feel free to reach out!

Posted 1 month ago

“Lovely vest super warm wonderful purchase”

Helpful Report

Posted 1 month ago

“The websight is easy to navigate to find what you need. The hoodie I got is great, it is warm and plush before you turn the heat on.”

Helpful Report

Posted 1 month ago

“I've been with Ororo since their very first heated vest, 10 years ago. It still works and is in very good condition. I've since bought at least one each of most everything they make. What a game changer for me as I'm outside all day, now I can handle the cold. Quality products and excellent customer service. Bonus, I received a surprise 10 year anniversary gift, a heated scarf, which I didn't already have! Thank you Ororo!”

Helpful Report

Posted 1 month ago

Hi Andrea! We’re so happy to hear that you’ve been a loyal Ororo fan for a decade! It’s wonderful to know our products have made such a positive impact on your outdoor experience. Thank you for being such a part of our journey and for your kind words about our products and customer service. Hope you enjoyed the surprise anniversary gift!

Posted 1 month ago

“Battery takes a long time to charge and doesn’t hold a charge very long.”

Helpful Report

Posted 1 month ago

Hi Sarah, we’re sorry to hear the battery didn’t meet your expectations. The battery charging time is about four hours when using a 5V/3A charger, as stated on our product page. We understand this may feel longer than expected, but it ensures a full and safe charge. Our customer service team is already in touch with you to help troubleshoot and make sure your battery is functioning properly. Thanks for your patience.

Posted 1 month ago

“my wife really loves it”

Helpful Report

Posted 1 month ago

“Jacket is very comfortable and provides ample warmth through the few heat coil patches. Whether it was the intent or not, I feel it is slightly oversized being a bit big in the body, especially bowing out some toward the back of the jacket around the hips, and the cuffs at the hands are long and very wide open. As stated, some of this may be due to accounting for layering underneath, but with a heated jacket my assumption is that it should be less necessary to wear multiple layers under the coat. So no complaints about the jacket, specifically, nor about its effectiveness, but want to call out the extra roominess in case that's a consideration for others when looking to puchase.”

Helpful Report

Posted 1 month ago

Hi Paul! Thank you for your thoughtful review. We're glad to hear that you find the jacket comfortable and effective. We appreciate your comments about the fit and size—it’s always helpful to know how our designs can better serve our customers. Your feedback is invaluable as it helps others make informed choices. Thank you for being part of the Ororo family!

Posted 1 month ago

“I love my jacket this my second one I would tell everyone they need to get one they keep you warm real good”

Helpful Report

Posted 1 month ago

“Excellent quality and fit. I ordered a vest and it is very warm. Customer service was prompt with a response to my question and very helpful. Will definitely recommend and buy from this company again.”

Helpful Report

Posted 1 month ago

Hi Hilary! We're thrilled to hear you’re enjoying the warmth and fit of your vest! Thank you for your kind words about our customer service; we always strive to provide prompt and helpful support. We’re grateful for your recommendation and look forward to serving you again in the future!

Posted 1 month ago

“Sweat shirt is very good quality. Bought larger battery but only lasts 1/2 hour”

Helpful Report

Posted 1 month ago

Hi David, we’re glad to hear you’re satisfied with the sweatshirt’s quality, but we’re sorry to learn that the battery isn’t lasting as expected. Our customer service team will reach out to you shortly to help troubleshoot the issue and ensure your battery is performing properly.

Posted 1 month ago

ororowear.com is rated 4.3 based on 1,982 reviews