ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to specifically thank April from ORORO customer service. She helped me with a size exchange and provided very clear, step-by-step instructions throughout the process. Once I shared the return tracking number, she promptly arranged the replacement shipment without delay — which showed genuine trust and respect for the customer. Her responses were timely, professional, and genuinely considerate. It’s rare to experience such warm, attentive, and efficient customer service these days. I truly appreciate the help. And the heated fleece vest from Ororo itself is an excellent product — well designed and very comfortable.”

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Posted 7 months ago

“My jacket and my wife’s jacket are both great. Really pleased with them. They provide enough warmth to be comfortable. The only problem is with my wife’s jacket is the battery doesn’t last nearly as long as the battery in my jacket. We let it fully charge every time but apparently it is defective. Please contact me about the matter. Thanks.”

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Posted 7 months ago

“This was a gift to my husband of a heated Ororo vest. At first, he wasn’t sure it was a fit for him. Now he won’t sleep (SERIOUSLY) without it! Wish I had gotten the stronger battery with it initially and now he is set! Thanks SO MUCH for you great customer service!”

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Posted 7 months ago

“good vest for under carhartt”

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Posted 7 months ago

Hi there, thank you for your feedback. We’re glad to hear you think it’s a good vest for layering under your clothes. Thanks for choosing ororo.

Posted 7 months ago

“My exchange for a smaller size was great. I love my vest!”

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Posted 7 months ago

“I ordered Kyoto Women's colorprint heated lightweight gloves for my wife for Christmas. The ordering process went very smooth & the product arrived on time. Upon my wife opening the gloves xmas day, she charged the battery and attempted to insert the battery pack into the gloves, however, the battery pack did not fit into the pouch on the gloves. We tried everything, did some additional research to determine this was a common problem, and despit wanting to keep them, she decided we'd return them. The return process also went smoothly. I have other ororo products that I use for hunting that I am pleased with, which is why I chose to order the gloves there as well. Unfortunately, it didn't work out this time.”

Helpful Report

Posted 7 months ago

Hi Michael, thank you for taking the time to share your experience with us. We’re sorry to hear that this product didn’t meet your expectations, and we truly appreciate your understanding along with your positive feedback on the ordering and return process. We’re also grateful for your continued support of ororo and are glad to know our other products have served you well. Your feedback has been shared with our team and will help guide future improvements to our products. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“Great customer service! I bought it as a gift for my son and it was too large, but the return was very easy. He loves the heatedvest.”

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Posted 7 months ago

“High quality construction. Fit is just right”

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Posted 7 months ago

“First heated vest I have purchased. It kept me warm on my deer hunt this fall, Packers Bears games and has kept me warm on these zero degree mornings before my car heats up for my drive to work. Also has worked well on my dog walks.”

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Posted 7 months ago

“This is the only company I will deal with for heated apparel. I already have at least 6 vest a coat and a hooded sweatshirt. I have tried other brands and have returned them all. I have never had a problem with anything I have purchased from this company. I definitely give it 5 stars if not more!! You won’t be wrong in ordering from them!”

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Posted 7 months ago

“The quality the fit just over all exceptional very happy and have purchased multiple items for myself and my husband”

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Posted 7 months ago

“Too much heat in the neck area for my comfort. Great idea and definitely helps in the bitter cold.”

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Posted 7 months ago

Hi Brendan, thank you for sharing your feedback with us. We’re sorry to hear that the experience didn’t fully meet your comfort expectations, while still appreciating your recognition of the warmth in cold conditions. Warmth perception can vary depending on the heat setting and environment, and some areas may feel warmer than others. The neck is more sensitive and the collar sits closer to the skin, which can make the heat feel stronger there. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“I've tried two other heated jackets over the last few months and been very disappointed in both. Finally gave Ororo a try and am very pleased. Tried it our for the first time during a round of NW Winter golf. Kept me plenty warm on the medium setting and did not restrict my swing movements at all.... Highly recommend...”

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Posted 7 months ago

“Best heated dog jackets ever! Very fast shipping! Thank you! All 3 of my sweet dogs are water thanks to Ororo heated dog jackets.”

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Posted 7 months ago

“Great product. Warm back, neck, chest. But battery only lasts 2 hours.”

Helpful Report

Posted 7 months ago

Hi there, thank you for sharing your feedback with us. We’re glad to hear you found the warmth effective across the back, neck, and chest, and we’re sorry that the battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com so they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

“Bought heat vest for all he GKs, they love them”

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Posted 7 months ago

“It was a gift, I do not use it!”

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Posted 7 months ago

Hi there, thank you for letting us know. We appreciate you taking the time to share this and hope the recipient enjoys the gift. Thanks for choosing ororo.

Posted 7 months ago

“Very pleased with this product”

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Posted 7 months ago

“We are having an issue with our battery . It doesn’t hold a charge .”

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Posted 7 months ago

Hi David, thank you for sharing your feedback. For the charging concern you mentioned, we recommend starting with our troubleshooting guide here, which walks through common charging and battery checks step by step: https://www.ororowear.com/pages/troubleshooting If you still need help after reviewing it, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist further. Thanks for your patience and understanding.

Posted 7 months ago

“Overall, the jackets are great but the extra batteries I ordered only lasted a few hours and my son works outside at nights and needs batteries that last longer.”

Helpful Report

Posted 7 months ago

Hi Joelle, thank you for sharing your feedback. We’re glad to hear the jackets are working well. Battery runtime can vary depending on the heat setting, environment, and usage conditions.. If you’d like help reviewing battery options or usage for longer overnight wear, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist. Thanks for your understanding.

Posted 7 months ago

ororowear.com is rated 4.2 based on 3,205 reviews