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ororowear.com Reviews

4.2 Rating 3,116 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,116 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
I love these vest and so does my girl. Keeps you nice and toasty.
Helpful Report
Posted 4 months ago
I received the warranty replacement battery and it works very well as it charges much faster. The communications were very good and kept me up to date on the status of replacment. Thank you.
Helpful Report
Posted 4 months ago
The heated mittens I purchased were a big hit in my son's family. I wish Ororo had not been out of the double charging cords, though.
Helpful Report
Posted 4 months ago
The heated gloves are no where near warm enough to be used for skiing when temperatures are below 20 degrees F. The heating elements work but there is not enough insulation to keep my hands warm. Also the sizing runs very small. On the positive side my heated vest is Excellent
Helpful Report
Posted 4 months ago
Hi Don, thank you for sharing your feedback with us. We’re sorry to hear the gloves didn’t provide the level of warmth you were expecting in very cold skiing conditions, and we appreciate you noting the sizing as well. Warmth perception can vary depending on the heat setting and environment. We’re glad to hear your heated vest has been excellent, and your feedback on the gloves has been shared with our team as we continue working to improve performance and fit. Thanks for choosing ororo.
Posted 4 months ago
I LOVE my vest!!
Helpful Report
Posted 4 months ago
I returned this electric vest because the front elements did not work. Even the back elements did not emit enough heat to keep that area warm. Also, there should be an element at the small of the back.
Helpful Report
Posted 4 months ago
Hi there, thank you for sharing your experience with us. We’re sorry to hear it didn’t meet your expectations. Please rest assured that our customer support team is already following up and actively working on this matter. Thank you for your patience.
Posted 4 months ago
I had to take one star away due to the fact that they are a little difficult under many layers...it is hard to put them on and you cannot put them over the layers. However, they do keep your feet warm, are easy to charge and helpful.
Helpful Report
Posted 4 months ago
Hi Heather, thank you for sharing your feedback. We’re glad to hear they keep your feet warm and that charging has been easy and convenient. We also appreciate you pointing out the layering challenge, and your feedback has been shared with our team as we continue working to improve usability and design. Thanks for choosing ororo.
Posted 4 months ago
I bought this heated vest for my daughter who is a trama nurse in and ER. She has to go outside to the ambulance bay to transport patients to and from the hospital. They are not allowed to wear their coats and can only wear a vest. The heated vest has been a life saver for her. She has commented on how she is able to stay warm all the time now even with the single digit weather. Many of the other nurses have also purchased the same vests based on my daoughters comments. Keep up the great quality you make and thanks for keeping my daughter warm.
Helpful Report
Posted 4 months ago
Own several different pieces of your clothing. All work great!
Helpful Report
Posted 4 months ago
It was an easy website to use to order what we wanted and the product the vest works very well and as we expected
Helpful Report
Posted 4 months ago
I was not happy to receive a Womens large instead of a Men's large and the crocs were not even close to a size 8. They were also short on my daughter who wears a 7
Helpful Report
Posted 4 months ago
Hi there, thank you for sharing your experience with us. We’re sorry to hear about the incorrect item and sizing issues—that’s certainly frustrating. Please rest assured that our customer support team is already following up on this and working to address the situation. Thank you for your patience and for bringing this to our attention.
Posted 4 months ago
Very easy to understand instructions for jacket, worthy of the price and quality. Extremely warm with or without the jacket being on.
Helpful Report
Posted 4 months ago
love the product. not as pleased with the support when a product fails.
Helpful Report
Posted 4 months ago
Hi Lee, thank you for sharing your feedback with us. We’re glad to hear you love the product, and we’re sorry to learn that your experience with support didn’t meet your expectations. Your feedback has been shared with our team as we continue working to improve our service experience. Thanks for your understanding and for choosing ororo.
Posted 4 months ago
I purchased a closeout heated vest. I changed the color and inadvertently changed the size. My wife is a medium and not an XL. Since returns on closeouts are not possible, we are stuck with a vest that does not fit anyone. My fault for not double checking the order but I wasted money.
Helpful Report
Posted 4 months ago
Hi Christopher, thank you for sharing your experience with us. We understand how disappointing that must feel, especially when the vest ended up not fitting as intended. Your comments have been noted and shared with our team as we continue working to improve the ordering experience and reduce situations like this in the future. Thank you for your understanding and for choosing ororo.
Posted 4 months ago
I already did Batteries suck
Helpful Report
Posted 4 months ago
Hi Earle, thank you for taking the time to share your experience with us. We’re sorry to hear that the batteries have been a source of frustration. We’d like to take a closer look and help make this right. Please reach out to us at support@ororowear.com with a bit more detail about your batteries and charging setup, and our team will assist you directly. Thanks for your understanding.
Posted 4 months ago
Batteries are archaic. They are heavy, do not last long, and take 6-8 hours to recharge. Oddly, when I go to recharge them I have to try multiple outlets before landing on one that works. One day they work in a certain outlet, then the next day they don't work in that outlet, then another day they do work in that outlet. I don't have this problem recharging any of my other devices. All of these problems apply to the batteries for both my gloves and zip-up.
Helpful Report
Posted 4 months ago
Hi Renee, thanks for sharing these details. From what you described, this is often related to the charging setup rather than the batteries themselves, especially if both your gloves and jacket batteries behave the same way. Using a low-power or unstable outlet/charger can cause long charging times or inconsistent charging. We recommend trying a different wall outlet with a reliable wall charger and seeing if that improves the experience. If the issue continues, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist.
Posted 4 months ago
I would love to review the product however, I still haven't received it. It is still in transit.
Helpful Report
Posted 4 months ago
Hi William, thank you for sharing your feedback. We understand how confusing this can be if you haven’t received or used the product yet, and we’re sorry for the experience. We truly appreciate you letting us know, and we will continue working to improve the overall shopping and review experience. Thanks for your patience and understanding.
Posted 4 months ago
Best investment ever! Able to do so much more outside in inclement weather. Have bought them for other family members as well!
Helpful Report
Posted 4 months ago
Quality, durable workmanship & materials. Battery life is very good for what these are (basically, resistance heat for the body). I own 2 different Ororo garments and both have excelled for winter golf.
Helpful Report
Posted 4 months ago
I have 3 ororo pieces, and I love them, when they work! The battery life is not what is advertised! They say 10 hours, NOT EVEN CLOSE! Maybe 1.5-2! I also bought the water resistant gloves, 2XL and they aren’t very big, and in fact most of their stuff runs a tad bit smaller than I’m used to, but it’s fine. All in all, when they work, they are FANTASTIC, but the batteries aren’t very good and don’t perform as advertised!
Helpful Report
Posted 4 months ago
Hi Noah, thank you for taking the time to share your detailed feedback. We’re sorry that the battery performance hasn’t met your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your note on sizing, as feedback like this helps us continue improving fit and product experience. Thanks for your understanding and for choosing ororo.
Posted 4 months ago
ororowear.com is rated 4.2 based on 3,116 reviews