ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

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ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the ladies heated vest as a Christmas gift. Love it!”

Helpful Report

Posted 7 months ago

“I ordered a medium and it fits much too large, and the battery keeps turning off”

Helpful Report

Posted 7 months ago

Hi Katharine, thank you for your feedback. We’re sorry to hear the medium fit much larger than expected and that the battery is turning off. Please rest assured that our customer support team is following up to help review the battery concerns. Thanks for your patience and for choosing ororo.

Posted 6 months ago

“This was a Christmas present for my daughter. She loves it!”

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Posted 7 months ago

“I used the vest 4 times last winter and it worked great. This winter the battery won't hold a charge and it's out of warranty. New battery is over $50. The AI customer service was no help. No thanks.”

Helpful Report

Posted 7 months ago

Hi James, thank you for sharing your experience. We’re sorry to hear about the battery issue and understand how frustrating that must feel. We truly appreciate your feedback regarding both the battery longevity and the support experience. Please rest assured that our customer support team is currently following up on your request and reviewing the status. Thank you for choosing ororo.

Posted 7 months ago

“I bought this jacket to fend of the cold in the office, it was better than expected. I love my jacket.”

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Posted 7 months ago

“I love my new vest although the fit this time was challenging. The small fit well but snug around the torso with a sweatshirt underneath. The medium felt "roomyer" but arm holes very large and large in the chest area, too. The sizing seemed challenging as I am generally a small in most items purchased so far including a Ororo winter jacket and knit vest. The longer nylon vest is nice, but wish the sizing was more accurate. It is a fitted design which I generally have no trouble with as my body is balanced for the most part. Maybe, revisit the for the future.”

Helpful Report

Posted 7 months ago

“I received the Ororo heated vest as a gift and liked it so much that I ordered their heated glove liners. They were tight, but I was able to return them and receive their replacement quickly and with little trouble. Good customer service and a good product.”

Helpful Report

Posted 7 months ago

“Ordered new batteries for my heated gloves (Buffalo). The battery connector did not fit the gloves. I was told I have and older model and there are no availble battery replacements. They did offer new gloves with a 15% discount. i found replacement batteries on another site for around $30..”

Helpful Report

Posted 7 months ago

Hi Russ, thank you for sharing your experience. We understand how frustrating it must have been to learn that the newer batteries aren’t compatible with your older Buffalo gloves. We appreciate you outlining what happened, and your feedback has been shared with our team. Thank you for taking the time to let us know and for choosing ororo.

Posted 7 months ago

“It looks nice and worked well the first time, but after charging it only warmed for an hour, shut off mid hockey game. I'll try again and hope for better results.”

Helpful Report

Posted 7 months ago

Hi Linda, thank you for sharing your experience. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For more details on why the battery may run out faster than expected, you can refer to this article: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly . If you continue to experience issues, our customer support team is happy to help. Thanks for your patience and for choosing ororo.

Posted 7 months ago

“love the product, great quality and goes beyond meeting my needs and expectations. Also, the customer service is beyond excellent. I recommend Ororo above all others. Thank you for a superior nproduct and excellent customer service!!”

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Posted 7 months ago

“We've used your products for the past several years and never been disappointed. Glad the batteries are now lighter and smaller.”

Helpful Report

Posted 7 months ago

“My recent purchase replaced a vest that was one month out of warranty. The button switch stopped working, and all Ororo offered was $20 off of a new vest. I was not at all happy to be purchasing a new vest for $100. In addition, of course the old vest failed on the coldest day of the year.”

Helpful Report

Posted 7 months ago

Hi Barbara, thank you for sharing your experience. We’re sorry to hear about the issue with your previous vest and understand how frustrating that must have been—especially with it happening during the coldest time of year. While warranty coverage is limited to the stated period, we truly appreciate your feedback regarding the timing and resolution offered. Your comments have been shared with our team as we continue working to improve both products. Thank you for choosing ororo.

Posted 7 months ago

“Love the looks of the jacket. Fits nice. Haven’t had a chance to use the heat. Has not been cold enough in western Nebraska. Maybe this week I will get to use it”

Helpful Report

Posted 7 months ago

“Had to make an exchange and everyone was very helpful.”

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Posted 7 months ago

“The staff at Orono have been very helpful and knowledgeable about their products...”

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Posted 7 months ago

“These heated mittens are the BEST! I had other heated "gloves", but they went cold when riding my motorcycle thru the cold seasons. These Ororo mittens retain their heat, even at 70 MPH in 30 degree weather!!”

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Posted 7 months ago

“the jacket is wonderful. my wife loves it.”

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Posted 7 months ago

“I can not say enough good things about this company, their products and customer service. They are truly exceptional in all aspects and I will continue to buy and recommend their products to anyone who likes to stay warm! Their heated vest has gotten me through countless freezing little league games and is a daily comfort for my chilly morning ranch chores.”

Helpful Report

Posted 7 months ago

“Excellent service quality product. Battery life too short , need to get backup battery and charge cord”

Helpful Report

Posted 7 months ago

Hi Melvin, thank you for your feedback. We’re glad to hear you’re happy with the service and quality of the product. The battery life may vary depending on heat setting and usage conditions. Thanks for choosing ororo.

Posted 7 months ago

“Warm, durable, and functional ... providing an essential layer of warmth and protection against the elements when I am outside for an extended period of time.”

Helpful Report

Posted 7 months ago

ororowear.com is rated 4.2 based on 3,205 reviews