ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,859 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Ororo coat to keep me warm on the train platform for my daily commute during the winter season. It did a great job at that. I bought another one, this for my wife with a bit of fur around the collar, for this past Christmas. She loves it. Now that I'm retired and not out on the train platform at 5:30 am, I use my coat for dog walking when it's cold and for going to ice hockey games. My wife does likewise, and for outdoor trips to go shoping or to the games with me. We are very satisfied with our Ororo coats and would recommend them to others.”

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Posted 2 months ago

“We love Ororo! We bought all our barn people where we board our horses vest and gloves!!”

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Posted 2 months ago

“It is comfortable and warm. It doesn’t take long to recharge the batteries. The coat is warm when it isn’t really cold so you don’t need the batteries also.I bought one for myself and one for my adult son. Thanks.”

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Posted 2 months ago

“Website was very easy and the delivery was quick.”

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Posted 2 months ago

“I had to return a pair of heated gloves from medium to large. It couldn’t have been easier. I called customer service for the process, and they directed me on how to go about doing the return. Orono staff was polite friendly and very efficient. Thank you for the easy process.”

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Posted 2 months ago

“Terribly disappointed in your return policy. My wife mistakenly purchased the wrong size and did not notice this until I opened my gift on Christmas Day. The next day, she asked to return and purchase the right size, but the representative said it was after the 30-day return period. So, now we are stuck with a XS vest that will never be used… Great product, but terrible customer support and service.”

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Posted 2 months ago

Hi Britt, thanks for sharing your experience. We understand how upsetting this can be, especially when the item was purchased as a Christmas gift. Please reach out to our customer service team with your order information so they can review the details and assist you further. We appreciate your patience and understanding.

Posted 2 months ago

“I have 3 Vest a Jacket Gloves and Socks. The value from Ororo is great. Build Qualiy is Great. Have had excellent customer support. Would reccomend 10+”

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Posted 2 months ago

“I've had a great experience with Ororo. I absolutely love my Ororo vest. I wear it practically every day. The quilted vest is just the right weight to wear around the house or under a jacket. It was so worth it to buy the 2nd Ororo battery. This way I'm never without a charged battery!”

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Posted 2 months ago

“Worth the money. Will buy again.”

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Posted 2 months ago

“Ororo was amazingly helpful. The stand behind their product and prompt in helping answer my questions. They obviously have an excellent company culture and give customer service a priority.”

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Posted 2 months ago

“We ordered two items: Women's Heated PrimaLoft® Golf Vest and Women's Heated Dual Control Jacket with 5 Heating Zones (Chest Heating). Vest not working, but jacket is. The new battery will not charge up beyond 1 bar even after 8 hrs. Battery printed spec says it takes 5 volts at 3 amps. Closest adaptar I have is 5 volts at 2.1 amps which worked with other jacket. I have had this happen with a new RC battery where it remained in the manufacturer's shelf too long. They slowly discharge beyond recovery. Will be calling customer service and provide an update to my review.”

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Posted 2 months ago

Hi Joe, thanks for sharing the details of your experience. We understand how frustrating this must be, especially when one item is working as expected while the other isn’t. We appreciate you taking the time to troubleshoot and share your observations. Our customer service team is already following up on this and will assist further to help get things sorted out. Thank you for your patience, and we look forward to your update once everything is resolved.

Posted 2 months ago

“I received a deformed product. I can’t get my arm through the left sleeve. I sent photo images showing how the fabric inside the left arm sleeve is all tangled up. The jacket is unwearable for that reason. Given my demanding work and home life I just don’t have the precious time to go through the trouble to return an unwearable product that the company asked me to. So I guess I will have to eat the cost. Very disappointed!”

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Posted 2 months ago

Hi Sandra, thank you for sharing your experience. We understand how upsetting and frustrating this must be, especially given your busy schedule and the condition the jacket arrived in. Our customer service team has already been involved and is continuing to follow up on this matter. We truly appreciate you bringing this to our attention and are sorry this experience has caused such disappointment.

Posted 2 months ago

“The vest i bought for wife ,she loves it”

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Posted 2 months ago

“Not sure what’s wrong with this company but I’m attempting to make a return of a vest I ordered at Christmas and no one in support is responding to my request nor is the automated return site recognizing my order and email. I’m beginning to think this company is a scam.”

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Posted 2 months ago

Hi Tom, sorry for the delay and for the frustration this has caused. We understand how concerning it can be when you’re trying to make a return and aren’t getting timely responses. The holiday period did lead to a higher volume of requests, which caused some delays. Our customer service team is already following up on your case and working to assist. Thank you for your patience.

Posted 2 months ago

“My wife and I both love our vests. Unfortunately, mine had a very small defect (inside pocket came unstitched). Luke and the Customer Service team were terrific working with me and offering several options. I ended up exchanging it, and am now back in business. I'm pleasantly surprised how much we both wear our vests indoors and outdoors with and without the heat. I highly recommend ororo.”

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Posted 2 months ago

“Advertised reaches 140 degrees . Thermometer says max is 98..”

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Posted 2 months ago

Hi Richard, thanks for sharing your experience. Heating performance can vary depending on factors such as environment, temperature setting, and how the garment is worn. If the results aren’t what you expected, we recommend reaching out to our customer service team so they can help review this with you and assist further. We appreciate you taking the time to let us know.

Posted 2 months ago

“Purchased for my 86 year old father who is ALWAYS cold ! He loves it ! Only issue is that the battery runs out when on high after about 4-5 hours and that the vest did not come with a power charger so I needed to give him my phone charger to use. Had to purchase an extra battery and a charger after the initial purchase .”

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Posted 2 months ago

Hi Susan, thanks for sharing your feedback. We’re so glad to hear your father loves the vest and that it’s helping keep him warm. Battery runtime can vary depending on the heat setting, and higher settings will naturally use more power. To reduce environmental impact, charging adapters aren’t included, and many customers use a compatible phone charger instead. We appreciate your understanding and thank you for taking the time to share your experience. Thanks for your support.

Posted 2 months ago

“Products have a luke warm output at best. Ororo falsely claims items are on sell then mysteriously drops prices lower than the sale right after you buy”

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Posted 2 months ago

Hi there, thanks for sharing your experience. We understand how frustrating this can feel, especially when the warmth didn’t meet your expectations and when pricing changes cause concern. Please note that our pricing may adjust over time due to factors such as market conditions, inventory levels, and promotions. We appreciate your understanding and thank you for taking the time to share your feedback as we continue working to improve both our products and the overall shopping experience.

Posted 2 months ago

“Value for money gear.”

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Posted 2 months ago

“Excellent speedy service. Replied almost instantly to my question.”

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Posted 2 months ago

ororowear.com is rated 4.2 based on 2,859 reviews