ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,154 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent purchase replaced a vest that was one month out of warranty. The button switch stopped working, and all Ororo offered was $20 off of a new vest. I was not at all happy to be purchasing a new vest for $100. In addition, of course the old vest failed on the coldest day of the year.”

Helpful Report

Posted 5 months ago

Hi Barbara, thank you for sharing your experience. We’re sorry to hear about the issue with your previous vest and understand how frustrating that must have been—especially with it happening during the coldest time of year. While warranty coverage is limited to the stated period, we truly appreciate your feedback regarding the timing and resolution offered. Your comments have been shared with our team as we continue working to improve both products. Thank you for choosing ororo.

Posted 5 months ago

“Love the looks of the jacket. Fits nice. Haven’t had a chance to use the heat. Has not been cold enough in western Nebraska. Maybe this week I will get to use it”

Helpful Report

Posted 5 months ago

“Had to make an exchange and everyone was very helpful.”

Helpful Report

Posted 5 months ago

“The staff at Orono have been very helpful and knowledgeable about their products...”

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Posted 5 months ago

“These heated mittens are the BEST! I had other heated "gloves", but they went cold when riding my motorcycle thru the cold seasons. These Ororo mittens retain their heat, even at 70 MPH in 30 degree weather!!”

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Posted 5 months ago

“the jacket is wonderful. my wife loves it.”

Helpful Report

Posted 5 months ago

“I can not say enough good things about this company, their products and customer service. They are truly exceptional in all aspects and I will continue to buy and recommend their products to anyone who likes to stay warm! Their heated vest has gotten me through countless freezing little league games and is a daily comfort for my chilly morning ranch chores.”

Helpful Report

Posted 5 months ago

“Excellent service quality product. Battery life too short , need to get backup battery and charge cord”

Helpful Report

Posted 5 months ago

Hi Melvin, thank you for your feedback. We’re glad to hear you’re happy with the service and quality of the product. The battery life may vary depending on heat setting and usage conditions. Thanks for choosing ororo.

Posted 5 months ago

“Warm, durable, and functional ... providing an essential layer of warmth and protection against the elements when I am outside for an extended period of time.”

Helpful Report

Posted 5 months ago

“My husband and I each received a heated vest. They are excellent quality and the heating device is such a nice thing to have when the weather is so cold. My favorite part is being able to put my hands the warm pockets.”

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Posted 5 months ago

“Excellent heating jackets and vest”

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Posted 5 months ago

“I am very pleased with the heated vest product however the advertising of the $10 vest with a battery purchased was very misleading. I think it should have stated that no battery was included with the $10 vest. Although it said apparel only it should have stated no battery included with the purchase.”

Helpful Report

Posted 5 months ago

“Gloves fit well and operation was straight forward. I purchased the mittens because my pinky finger and thumbs were not maintaining heat in my traditional mittens. The heated gloves were much better in the main finger area be still lacked enough heating to keep the extremities warm.”

Helpful Report

Posted 5 months ago

Hi Jonathan, thank you for sharing your experience. We’re glad to hear the gloves fit well and were easy to use. We’re sorry to hear the warmth in the extremities didn’t fully meet your expectations. Warmth perception can vary depending on the heat setting, environment, and individual circulation. If you have any question, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“I like the product, the battery pack was defective and replaced under warranty, the service representative was very professional but your process is non customer friendly and cumbersome. The representative requested pictures and video to confirm the defect issue, multiple email messages, and then a return of the festive battery. This was your issue, satisfy your customer as soon as possible and add a follow up 20% opps coupon for a future purchase. Time consuming, not customer friendly, and a lot of time and make work ( expensive, non value added ) for your company.”

Helpful Report

Posted 5 months ago

Hi Jack, thank you for taking the time to share such detailed feedback. Your feedback on making the process more customer-friendly and efficient has been shared with our team as we continue to work on improving the overall experience. Thank you for choosing ororo.

Posted 5 months ago

“You did not do well. I sent a return request and got a bot answer. Dissatisfied for sure!”

Helpful Report

Posted 5 months ago

Hi Kevin, thank you for your feedback. We’re sorry to hear about your experience. Please rest assured that our customer support team is currently following up on your case. We appreciate your patience.

Posted 5 months ago

“It was a pleasure working w/your customer service rep. Under the circumstance where my vest was out of warranty he came up w/a very fair offer”

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Posted 5 months ago

“Love my red puffy vest! It’s comfy and cozy”

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Posted 5 months ago

“Had an issue with one glove not staying on. Emailed customer service, they responded withih 24 hours. Gave them the requested information, and within 48 hours they shipped new gloves. AWESOME!!!”

Helpful Report

Posted 5 months ago

“Very disappointed in this product. The vest is fine and does everything it needs to do for me. However, the two stars is because of the battery. It is poor to put it kindly. It takes forever to charge (more than overnight) and then only works for a few hours. Tough to like if you can only use a product for a few hours a day, but need it for like 6-7 hours. Because of this, it will be tough for me to recommend this to others.”

Helpful Report

Posted 5 months ago

Hi Victor, thank you for sharing your honest feedback. We’re glad to hear the vest itself is working well for you, and we’re sorry that the battery performance hasn’t met your expectations. Battery runtime and charging time can vary depending on the heat setting, environment, and the charger used. For more information on fast-charging compatibility, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any questions, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“My ORORO heated vest might just be the best thing I own. Got as gift about four years ago. Would recommend to anyone who needs to be warm outside”

Helpful Report

Posted 5 months ago

ororowear.com is rated 4.2 based on 3,154 reviews