ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,961 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the coat for my granddaughter for Christmas. Buy I have two of the jackets and love them I'm sure she will love hers”

Helpful Report

Posted 2 weeks ago

“Love the style and comfort of my heated jacket!”

Helpful Report

Posted 2 weeks ago

“I got the long vest and it’s very flattering and cozy. I sized up from my normal medium in Ororo to a large based on other reviews but I don’t think the vest runs small. I can wear a long sleeve thermal and a hoodie under the large and it’s not tight. In hindsight a medium would have been fine. I wish the light was in a less obvious place.”

Helpful Report

Posted 2 weeks ago

Hi there, thanks for sharing your experience! We’re glad the vest is flattering and cozy for you, and that you found the sizing flexible. We’ll pass along your note about the light placement to our product team for future consideration. Thanks for choosing ororo.

Posted 2 weeks ago

“Works great.”

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Posted 2 weeks ago

“We have ordered from Ororo for our christmas gifts for employees for YEARS and have always been extremely happy with the service. This year, we are missing an item in our order. I have tried to be in contact with customer service several times with only one initial response. What a frustrating and upsetting experience.”

Helpful Report

Posted 2 weeks ago

Hi there! I’m truly sorry for the frustration — especially since you’ve trusted ororo year after year. With the holiday rush, our customer service team has been handling a much higher volume of messages than usual, but they are actively working on your case and will get your missing item resolved as quickly as possible. Thank you so much for your patience — we’ll make sure this gets taken care of.

Posted 1 week ago

“Bought a heated vest for my wife and she loves it. It's supposed to be for golf, but she's been wearing it everywhere!”

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Posted 2 weeks ago

“Ororo does not disappoint. I have had 2 vests since last year and love them both. The batteries charge and last well. The vests wash well and stay looking new. This year I purchased a ski jacket for my granddaughter and a vest and ski pants for my grandson. They are Christmas presents so I can’t say much yet.”

Helpful Report

Posted 2 weeks ago

Hi Barrie, thanks for sharing your experience! We’re thrilled the vests are performing well and that the jackets and pants will make great gifts. Wishing your granddaughter and grandson a wonderful Christmas season!

Posted 2 weeks ago

“Love the vest it was recommended by a golf partner as we play golf into the winter sometimes kept me nice and warm thank you”

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Posted 2 weeks ago

“Love my heated gloves from Ororo Wear. I have used them snowblowing and they did the job, keeping my hands warm all afternoon. Thank you Ororo!”

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Posted 2 weeks ago

“LOVE MY NEW JACKET. PERFECT ! MY 5TH ORORO!”

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Posted 2 weeks ago

“One of the jackets does not heat up. With a completely charged battery, it powers on then shuts down before heating up. Its not the typical auto cycling, it NEVER warms up.”

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Posted 2 weeks ago

Hi Marie! I’m really sorry to hear your jacket isn’t heating properly. Our customer service team will reach out to you to help troubleshoot the problem and verify the heating system, so we can get this resolved for you as quickly as possible. Thanks for your patience — we’ll take care of it.

Posted 1 week ago

“Very good quality jacket. Heats very quickly and works so well you can't keep on high heat very long.”

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Posted 2 weeks ago

“Very nice and heats up very quickly. Feel like I can handle any weather.”

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Posted 2 weeks ago

“I purchased a vest from the Ororo outlet online. I read the 'no returns or exchanges' policy, and I understand that. However, I own an Ororo vest and purchased a new one in that size, only to receive one that was way too small, even though I ordered one according to the Ororo fitment guide. Ororo will not let me return it, though their fitment guide is inaccurate. I am very disappointed as I am now stuck with a vest that does not fit.”

Helpful Report

Posted 2 weeks ago

Hi Robert, thank you so much for taking the time to share your feedback — we truly appreciate it. We’re sorry the fit of this vest didn’t work as well as you’d hoped, and we completely understand the challenges you described. Your suggestions are incredibly valuable. We’ll make sure all of your comments are passed along to our product development team for future improvements. Thank you again for your time and insights.

Posted 2 weeks ago

“Bought a couple of items off their site. One of the items was a Final Sale item. So I made sure to take my measurements and pick the size that was supposed to be within my range. Got the item and it is pretty big. It was a heated vest. $129.99. I picked a medium seeing as I wear medium in shirt. The size chart had me at a medium which I was actually bigger than their size chart. I contact the company via email and got no assistance saying it was final sale and there’s no exchanges/refunds. Normally would be fine but I just wanted the exact same item just smaller and it was their size chart that was off. I was a first time buyer and I just went with my personal measurements. Still no assistance there. The vest is so big I can’t feel the back of the vest where the warmer is. I’m just in awe that no assistance or exception could be made for a first time buyer. It’s not like there’s a store for me to try on items. Really sad because I bought this for a Japan trip and a friend recommended me to this company. The sweater I bought for my husband fit him just fine.”

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Posted 2 weeks ago

“Have not received my clothing yet”

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Posted 2 weeks ago

Hi Fiona, we’re sorry for the long wait. The tracking status shows that your order has been delivered, but if you have any other questions or need help, please don’t hesitate to reach out to us. Thanks for your patience.

Posted 2 weeks ago

“I received a battery that did not work. After a lot of communication and test they wanted me to do. They finally told me to return the battery and they will replace it a second battery is coming at two does not work. I think these new batteries must have some basic fault. I have never tried the vest since I don't have a working battery. This is very frustrating because I've been pleased with other Ororo vests in the past.”

Helpful Report

Posted 2 weeks ago

Hi Delight, we are sorry to hear that our product didn’t meet your expectations. We sincerely appreciate you letting us know, and we’re taking a closer look so we can address the issue as soon as possible. Your feedback is very important to us as we continue to improve our products and services. If anything comes up or you need further assistance, please feel free to reach out — we’ll be glad to help.

Posted 2 weeks ago

“Ordered the wrong size. Between the exchange the item went on sale. The communication, exchange and credit went flawless. I’d definitely recommend Ororowear for quality, price and customer service.”

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Posted 2 weeks ago

“Jacket is good condition however disappointing it didn’t come with a battery. Also the battery takes forever to charge and doesn’t even last me a day of on Off usage. I may try a different brand for gloves”

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Posted 2 weeks ago

“I have purchased many items from Ororo in the past so I knew I was getting quality with this jacket. I like the flexibility of this jacket. I love that this jacket is thin and does not feel super bulky. I was worried about feeling like I’m huge due to the down. Glad it did not make me feel super bulky and big! The sleeves are silky and smooth. I love the multiple pockets, including the zipper pockets. The heating though out the chest, back, and neck was perfect for those cool days. The battery is nice and small, very light in comparison to other batteries. Why I’m rating this 4 stars inside of 5 is I wish the torso was longer. Other that than, I highly recommend this jacket.”

Helpful Report

Posted 2 weeks ago

Hi Elise. Thanks for your thoughtful and insightful feedback. We’re thrilled to know that you appreciate our heated jacket. And we're sorry to hear that the size didn’t meet your expectations. Your feedback is valuable and will be shared with our product team as we continue working to expand our size range and ensure a better fit for more customers. Thank you again for recommending ororo.

Posted 2 weeks ago

ororowear.com is rated 4.3 based on 1,961 reviews