ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,857 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Own several different pieces of your clothing. All work great!”

Helpful Report

Posted 1 month ago

“It was an easy website to use to order what we wanted and the product the vest works very well and as we expected”

Helpful Report

Posted 1 month ago

“I was not happy to receive a Womens large instead of a Men's large and the crocs were not even close to a size 8. They were also short on my daughter who wears a 7”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your experience with us. We’re sorry to hear about the incorrect item and sizing issues—that’s certainly frustrating. Please rest assured that our customer support team is already following up on this and working to address the situation. Thank you for your patience and for bringing this to our attention.

Posted 1 month ago

“Very easy to understand instructions for jacket, worthy of the price and quality. Extremely warm with or without the jacket being on.”

Helpful Report

Posted 1 month ago

“love the product. not as pleased with the support when a product fails.”

Helpful Report

Posted 1 month ago

Hi Lee, thank you for sharing your feedback with us. We’re glad to hear you love the product, and we’re sorry to learn that your experience with support didn’t meet your expectations. Your feedback has been shared with our team as we continue working to improve our service experience. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I purchased a closeout heated vest. I changed the color and inadvertently changed the size. My wife is a medium and not an XL. Since returns on closeouts are not possible, we are stuck with a vest that does not fit anyone. My fault for not double checking the order but I wasted money.”

Helpful Report

Posted 1 month ago

Hi Christopher, thank you for sharing your experience with us. We understand how disappointing that must feel, especially when the vest ended up not fitting as intended. Your comments have been noted and shared with our team as we continue working to improve the ordering experience and reduce situations like this in the future. Thank you for your understanding and for choosing ororo.

Posted 1 month ago

“I already did Batteries suck”

Helpful Report

Posted 1 month ago

Hi Earle, thank you for taking the time to share your experience with us. We’re sorry to hear that the batteries have been a source of frustration. We’d like to take a closer look and help make this right. Please reach out to us at support@ororowear.com with a bit more detail about your batteries and charging setup, and our team will assist you directly. Thanks for your understanding.

Posted 1 month ago

“Batteries are archaic. They are heavy, do not last long, and take 6-8 hours to recharge. Oddly, when I go to recharge them I have to try multiple outlets before landing on one that works. One day they work in a certain outlet, then the next day they don't work in that outlet, then another day they do work in that outlet. I don't have this problem recharging any of my other devices. All of these problems apply to the batteries for both my gloves and zip-up.”

Helpful Report

Posted 1 month ago

Hi Renee, thanks for sharing these details. From what you described, this is often related to the charging setup rather than the batteries themselves, especially if both your gloves and jacket batteries behave the same way. Using a low-power or unstable outlet/charger can cause long charging times or inconsistent charging. We recommend trying a different wall outlet with a reliable wall charger and seeing if that improves the experience. If the issue continues, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist.

Posted 1 month ago

“I would love to review the product however, I still haven't received it. It is still in transit.”

Helpful Report

Posted 1 month ago

Hi William, thank you for sharing your feedback. We understand how confusing this can be if you haven’t received or used the product yet, and we’re sorry for the experience. We truly appreciate you letting us know, and we will continue working to improve the overall shopping and review experience. Thanks for your patience and understanding.

Posted 1 month ago

“Best investment ever! Able to do so much more outside in inclement weather. Have bought them for other family members as well!”

Helpful Report

Posted 1 month ago

“Quality, durable workmanship & materials. Battery life is very good for what these are (basically, resistance heat for the body). I own 2 different Ororo garments and both have excelled for winter golf.”

Helpful Report

Posted 1 month ago

“I have 3 ororo pieces, and I love them, when they work! The battery life is not what is advertised! They say 10 hours, NOT EVEN CLOSE! Maybe 1.5-2! I also bought the water resistant gloves, 2XL and they aren’t very big, and in fact most of their stuff runs a tad bit smaller than I’m used to, but it’s fine. All in all, when they work, they are FANTASTIC, but the batteries aren’t very good and don’t perform as advertised!”

Helpful Report

Posted 1 month ago

Hi Noah, thank you for taking the time to share your detailed feedback. We’re sorry that the battery performance hasn’t met your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your note on sizing, as feedback like this helps us continue improving fit and product experience. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Runs very small, heavy battery - not like winter jackets- wish I could return but I cut the tag early on. I love winter jackets- this fleece was a disappointment.”

Helpful Report

Posted 1 month ago

Hi Melinda, thank you for sharing your honest feedback with us. We’re sorry to hear that this fleece didn’t meet your expectations in terms of fit and feel. We appreciate you pointing out the sizing and battery weight, and your feedback has been shared with our team as we continue working to improve design and overall experience. Thanks for your understanding and for giving ororo a try.

Posted 1 month ago

“Quite simply as I stated in the last survey Ororowear sent me, I have not received the product I paid for. I am not talking about an incorrect product, I have not received anything but surveys. As I have not received the item I paid for, and I have only received surveys instead of an updated status on where my product is, and the only acknowledgement from Ororowear that I have not received the product was a statement the the company understands how it can be confusing receiving a survey request before I receive what I paid for, my review is one star. Please note that this is the second item ordered by my family that has had delivery issues. I also suggest that your company does not send me any kind of message saying it does not have control of delivery.”

Helpful Report

Posted 1 month ago

Hi William, thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it is to have not received the product you paid for. Please rest assured that our customer support team is actively following up on this issue and working to get clear information on the status of your order. Thank you for your patience as we work to resolve it.

Posted 1 month ago

“True to size. Liner doesn’t close well; Velcro closure can be challenging to approximate when closing. If the closure was a zipper or buttons the liner would be excellent.”

Helpful Report

Posted 1 month ago

Hi JaQuetta, thank you for sharing your feedback. We’re glad to hear the fit is true to size, and we appreciate you pointing out your experience with the liner closure. Your suggestion has been shared with our team as we continue working to improve design and functionality. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Backup battery order for my vest”

Helpful Report

Posted 1 month ago

“Super cute vest and battery lasted several hours.”

Helpful Report

Posted 1 month ago

“I was given the fleece jacket for Christmas from my wife. I haven't taken it off for weeks. Not only is it warm when the battery is in use, it's great inside as well without the battey pack on.”

Helpful Report

Posted 1 month ago

“I was disappointed in the mittens not warming my hands enough and the battery runs out fast. They help but not nearly enough for the price I paid for them. Overall disappointing”

Helpful Report

Posted 1 month ago

Hi Nicholas, thank you for sharing your feedback with us. We’re sorry to hear that the mittens didn’t meet your expectations in terms of warmth and battery performance. Warmth perception can vary from person to person, and battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“She loves it but, didn't like it when I said NO you can't wear it to bed!”

Helpful Report

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,857 reviews