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ororowear.com Reviews

4.2 Rating 3,114 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,114 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Jackets are comfortable at best. Zippers are garbage bought 5 jackets this year for the family and all 5 have either caught the inside and tore it or just completely broke off. Money is spent better elsewhere.
Helpful Report
Posted 2 months ago
Hi James, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate you sharing your experience with the zippers, and we’ll share your comments with our product team for review and improvement. Our customer service team is actively working with you to help resolve this. Thanks for your patience and for choosing ororo.
Posted 2 months ago
One battery quit working on the third use. I called customer service and was told that maybe it was the sock, not the batteries, and that I should assess again. It was not the socks because the sock worked fine with the working battery. Then the second battery quit working. The customer service staff person was pleasant, there was just no suggested resolution. Now I'm stuck with an expensive pair of socks that do not work.
Helpful Report
Posted 2 months ago
Hi Janet, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate you explaining what you tested, and we’re sorry the troubleshooting process didn’t feel helpful. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.
Posted 2 months ago
Love the jacket!!!!
Helpful Report
Posted 2 months ago
A bit overpriced (for me).
Helpful Report
Posted 2 months ago
The website is good. Publishing of reviews that are critical of thier products or items not so good.
Helpful Report
Posted 2 months ago
Hi Chris, thank you for your feedback. We appreciate your comments about the website, and we’re sorry this didn’t meet your expectations regarding reviews. We value all customer feedback—including critical reviews. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
Unfortunately, the heat pack that we ordered did not get warm. The battery was installed correctly. I am currently trying to contact customer service to assist with a return. If I get a good response I will note it in my review.
Helpful Report
Posted 2 months ago
Hi Lisa, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to help. Thanks for your patience and for choosing ororo.
Posted 2 months ago
Great product. Used in the hockey rink especially during grandson’s games. Comfortable and easy to activate.
Helpful Report
Posted 2 months ago
Works well but heavy battery. Wish jacket was a bit more fitted. Looks a bit frumpy
Helpful Report
Posted 2 months ago
Hi Nancy, thank you for your feedback. We’re glad to hear it works well. We also appreciate your comments about the battery weight and the fit, and we’ll share them with our product team for review and future improvements. Thanks for choosing ororo.
Posted 2 months ago
The vest is fine, unfortunately you cannot use just any power pack and the pack you pay extra for doesn’t last long.
Helpful Report
Posted 2 months ago
Hi Kendra, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our batteries are designed specifically to power the heating system. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
I love the vest , I have a medium , I wish the battery lasted longer on medium setting , I got about 4-5 hours
Helpful Report
Posted 2 months ago
I am so happy with my heated vest. It was so cold this winter I wore it in the house sometimes. And it was a warm welcome to wear it on my walks outdoors.
Helpful Report
Posted 2 months ago
Very comfortable and toasty warm
Helpful Report
Posted 2 months ago
Everything and more. Not sure who likes it more me or my husband. Time to buy another one.
Helpful Report
Posted 2 months ago
Love my vest Blue and Tan. Only my 3rd one and a Blue & a black one. Does that tell you anything.
Helpful Report
Posted 2 months ago
Great product. Needs more zippered pockets.
Helpful Report
Posted 2 months ago
I have 2 jackets. Loved the first one so much I came back for a second. Stay cozy without the bulk of other jackets.
Helpful Report
Posted 2 months ago
I was very pleased with the persistance of making my product right. It took 3 trys, but the last one was correct. Thank you
Helpful Report
Posted 2 months ago
Hi Terri, thank you for your feedback! We’re glad we could get everything sorted out and that the final one was the right fit. Thanks for your patience and for choosing ororo.
Posted 2 months ago
The Ororo Heated Socks are amazing! Perfect heat distribution, as well as battery life and ease of operation. I do wish, however, they could be app-operated. I own an Ororo heated vest as well as heated gloves which equally work amazing! Great products.
Helpful Report
Posted 2 months ago
Great company to deal with, the heated vest works great
Helpful Report
Posted 2 months ago
Never received my order, wrote to customer service and they don’t get back to you. Going to have to open a claim with my credit card.
Helpful Report
Posted 2 months ago
Hi Elena, thank you for your feedback. We’re sorry for the trouble, and our customer service team is actively following up to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.
Posted 2 months ago
ororowear.com is rated 4.2 based on 3,114 reviews