ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,398 Reviews

77 %

of reviewers recommend ororowear.com

4.2

Based on 3,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 24th October 2026

448

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“battery is not working.”

Helpful Report

Posted 2 months ago

Hi there, we’re sorry to hear that your battery didn’t meet your expectations. We understand how important it is for your heated gear to work properly when you need it. We’ve reviewed your order details and see that our customer service team is already assisting you with this case. We’ll continue to follow up and make sure your concern is properly addressed.

Posted 2 months ago

“Bait and switch”

Helpful Report

Posted 2 months ago

Hi David, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your concern and appreciate the opportunity to assist. Our team has already been working with you regarding your return request, and we’re happy to continue helping with any questions or concerns. If you need any further assistance, please feel free to contact our support team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 2 months ago

“Moving from a tropical island to Washington was a huge adjustment. Pretty sure I would not have survived without Ororo - and neither would my dog! Their heated gear has become an essential part of my daily life.”

ororowear.com 5 star review on 8th August 2026

Helpful Report

Posted 3 months ago

“I received the vest which I love. I ordered an extra battery which doesn’t work! The battery that came with the vest says it lasts up to 13.5 hours. Even on lowest setting I’m lucky to get 3 hours then another 4-5 hours to charge! I’m very disappointed.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re glad to hear that you love the vest, and we’re sorry to hear about your experience with the battery. Battery runtime can vary depending on factors such as the heating level selected, usage conditions, and how the battery is used. We understand that having reliable warmth when you need it is important, and we appreciate your feedback regarding clearer battery information. We’d be happy to help look into the battery performance and provide assistance. Please feel free to contact our support team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 2 months ago

“Love the company Love the product Durable, warm and lasting”

Helpful Report

Posted 3 months ago

Thanks so much for the kind words. We’re thrilled you love the company and the product—durable, warm, and lasting.

Posted 3 months ago

“This sweater is fantastic for wearing under a heated vest!”

Helpful Report

Posted 3 months ago

Thanks for sharing your experience. We’re glad the sweater works well under your heated vest.

Posted 3 months ago

“Most recent jacket was so disappointing that we were convinced it was defective. We had it replaced & we were equally disappointed. It is now thing like our vests.”

Helpful Report

Posted 3 months ago

Hi Kendra, thank you for sharing your experience. We're sorry to hear the jackets didn’t meet your expectations and that the replacement wasn’t satisfactory either. We have already forwarded your situation to our customer service team. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 3 months ago

“Not satisfied. Attempting to resolve...jury still out.”

Helpful Report

Posted 3 months ago

Hi, Sorry to hear you’re not satisfied yet and that you’re still weighing things. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 3 months ago

“The personal service at Ororo is excellent”

Helpful Report

Posted 3 months ago

Thanks for your kind words. We’re glad you felt the personal service was excellent.

Posted 3 months ago

“We love the vest - it works fabulously - but my purchase of he bag to wash it in was a waste of money - I put the vest in the bag, zipped it up and washed gently the vest. When I went to remove the item from the washing machine, the vest was no longer in the bag -”

Helpful Report

Posted 3 months ago

Hi! We’re sorry to hear the wash bag didn’t keep the vest secure that sounds frustrating. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 3 months ago

“Ororo customer support was SO helpful! My vest had started glitching, and after sending them a few videos and emailing with them they sent me a whole new vest for no cost! Super quick email replies! I’m so thankful!”

Helpful Report

Posted 3 months ago

Thanks for sharing your experience. We’re glad our support could help and that you received a quick resolution.

Posted 3 months ago

“I used AI and it found me a direct link to the heated vest I have been looking for, even placed it in the cart for me. Unfortunately, I did not see anywhere in the cart that it was a final sale. The vest arrived much larger than I expected. I am a 44 inch chest, and a I guess I should have bought the medium. I attempted a return, but it was denied as it was final sale, something I wad unaware of. I now have a vest that I can’t use and that I cannot return. In addition, the vest uses a proprietary battery, not a standard USB. Something my AI also did not point out.”

Helpful Report

Posted 3 months ago

Hi Zachary, thank you for sharing your experience. We're sorry for the confusion about final sale and the sizing issue, and that the vest wasn't suitable for you. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 3 months ago

“I have the best I love it. It fits perfect perfectly. I ordered a jacket. Measurements were not on it for shoulder length and stuff like that. It took me four days to get an answer from Ororo on a final sale item. They told me to get the jacket and medium my order a jacket and the medium. It’s swimming on me.. the arms are really huge. I’m pretty disappointed. I’m not gonna lie. I’ve bought many items from ororo before-this item has been disappointed. I don’t think I’ll ever buy it for jacket.”

Helpful Report

Posted 3 months ago

Thanks for sharing your experience. Sorry to hear the jacket didn’t fit as expected and that there was a delay getting a response. If you have other problems, you can reach out to our support team.

Posted 3 months ago

“Great, fast delivery, great product.”

Helpful Report

Posted 3 months ago

Thanks for the review. We’re glad you enjoyed the fast delivery and the product.

Posted 3 months ago

“I love my new pink jacket! It is prefer for those lightly cool days.”

Helpful Report

Posted 3 months ago

Thanks for the review. We’re glad you love the pink jacket and that it’s perfect for those lightly cool days.

Posted 3 months ago

“Bought 2 extra batteries for my heated gloves. Came quickly. Were priced right. Charged up when I got them. One of the batteries took over 24 hours to reach full charge-the other was finished charging in 6 hours. Hopefully this is not a sign in issues with the long charging battery. Have not used them as the temp is in the 90's as I write this.”

Helpful Report

Posted 3 months ago

Thanks for the review. We’re glad the batteries arrived quickly and were priced right. Noting the difference in charging times, and if you need any help when you use them, feel free to reach out.

Posted 3 months ago

“I purchased a jacket from Ororo when they had a great sale if you bought an extra battery. I was so happy with a vest I had previously ordered that I was excited to purchase a jacket also. It fits great. I’m very happy with their products.”

Helpful Report

Posted 3 months ago

Thanks so much for the review. We’re thrilled the jacket fits great and that you’re happy with our products, especially since you had a good experience with the vest before.

Posted 3 months ago

“Just love the patriotic blanket. Even better than we expected.”

Helpful Report

Posted 3 months ago

Thanks so much for the review. We’re thrilled you love the patriotic blanket and that it exceeded your expectations.

Posted 3 months ago

“Love the heated puffy jacket idea. The jacket itself is sized big especially under the arms/breast area. I purchased my standard size medium. Heating elements work great. I’m 5’9” 150 lbs for reference.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. If the size isn't right, you can request a free exchange; please click this link to submit your request. https://www.ororowear.com/pages/returns-exchanges

Posted 4 months ago

“I absolutely love this jacket. I wore my first one so much that I finally had to get another one. Highly recommend this jacket.”

Helpful Report

Posted 4 months ago

Thanks so much for the review. We’re thrilled you love the jacket and that you needed a second one. We appreciate the recommendation.

Posted 4 months ago

ororowear.com is rated 4.2 based on 3,398 reviews