ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,398 Reviews

77 %

of reviewers recommend ororowear.com

4.2

Based on 3,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 24th October 2026

448

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is a horror show on a tablet or phone. Can’t log in thanks to the opt out box, which you can’t see on either, so you can’t get rid of. Switch to a laptop and finally able to enter credentials just to have that ridiculous shop.com pop trying to get you to use their site. It shows up again when checking out even if rejected it at login. Exchange policy too strict with outlet purchases. If you’re going to be that strict, your sizing guide needs to be accurate.”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that both the website experience and your initial support interaction fell short of expectations. We appreciate you calling out the mobile and tablet usability issues, as well as your concerns around sizing and the open-box exchange policy. We’ll share these details with our team for review as we continue working to improve the overall shopping experience. If you have any further questions, please feel free to contact our support team at support@ororowear.com.

Posted 1 month ago

“I received both vests, 1 for my husband, and 1 for me in just a few days. The material looks to be of excellent quality. Since we're in California, we haven't needed to use them yet, so I cannot comment on how warm they are or how the heating elements work. I will post an updated review at that time. I must say that their customer service is incredible!! I tried to change the size of my husband's vest shortly after I placed the order but was unable to. I sent a message to customer service informing them of the change. No reply. When I got the order confirmation email, I replied, asking again about changing the size. This time I received an email from Shera, saying, "We’re sorry that we didn’t receive your previous email regarding the size change. You may want to check whether the email was successfully sent or sent to a different email address. Unfortunately, your package has already been shipped, so we’re unable to change the size." She said that if it didn't fit to notify them for an exchange or return. There was another issue where when they did arrive. I wanted one like my husband's, as mine was like a nylon material and my husband's was more a stretchy polyester shell and lining. Shera was SO responsive to my emails, sometimes we emailed a couple of times a day and she and I would make suggestions on ways to remedy the situation. Again, she was absolutely wonderful!! It was refreshing to deal with a company with such awesome customer service! It's extremely hard to find that quality in a company these days. Thank you, Shera, for all of your help! The rest of the story; my husband's vest fits perfectly so there was no need to return it after all. I highly recommend this company and will purchase from them again.”

Helpful Report

Posted 1 month ago

Thank you so much for choosing ororo and for taking the time to share your experience with us. We truly appreciate your kind words about our customer service, especially your recognition of Shera’s support. We’re always working to improve and provide an even better shopping experience for every customer. We hope you and your husband enjoy your vests when the cooler weather arrives!

Posted 1 month ago

“Very pleased with the quality of the jackets we ordered. They arrived ahead of schedule and are of high quality. I used the size guides to determine what size to order and am quite pleased with the fit. I can't wait for the family to put these coats and jackets to good use on our upcoming Yellowstone vacation! This was my first time to select items from the Outlet. I plan to look there for future needs!”

Helpful Report

Posted 1 month ago

“I love my heated sweatshirt, camo pants. I have been wearing them for 2 days moving cattle. They are an absolute excellent product. My husband has been wearing the coat every day. This is the 3rd coat he has gotten. The only problem with the coat is the zipper pocket where you can carry a cellphone has too much material and it gets caught in the zipper. That is the only fault with all the coats from Ororo that we own which are 6 or 7.”

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Posted 1 month ago

“Great products.”

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Posted 1 month ago

“I love quarter zips but sadly this is a very stiff uncomfortable coat. I appreciate the amount of wires for warmth but it causes the fabric to bunch up in places and is not flattering. The color is also very off as it is more of a brown than an army green or forest green. I have not yet plugged it in to see how/if it works but first impressions I am very disappointed.”

Helpful Report

Posted 1 month ago

Hi Jessica, Thanks for sharing your honest feedback. We're sorry the coat didn't feel as comfortable or look as expected right out of the box. Just a quick note: the heating wires are built in for warmth, so the fabric can feel a bit stiffer at first—it usually softens up with wear. As for the color, lighting and screens can make it look different, but we totally understand your disappointment. We'd love for you to plug it in and see how it works! If anything feels off, just let us know—we're happy to help. We really appreciate your suggestions and have shared them with our product team. Sorry for any inconvenience!

Posted 1 month ago

“I can't review the the fleece vest and jacket yet as I haven't worn them yet. I can vouch fot customer service. I communicated with them through email, Irene in customer service answered promptly and was ablw to resolve the issue. It was very easy,it made me feel confident min buying through the website again. The vest and the jacket are of good quality material. I ordered large in both (I wear normally large). The jacket fits right, the vest is a little tight but still fits. I can't review the battery life yet or how warm it is. I'll follow when I get back from Norway.”

Helpful Report

Posted 1 month ago

“I'm 5'1"-115lbs. Ordered small based on chart - fits over light tops, but is tight over a sweater: arm holes are huge, neck is tight (need to wear it somewhat open to feel comfortable, and it bunches at the bottom when sitting).. Not cold enough to wear yet, but seemed fine during testing indoors. Wish the heating button turned off - seems very bright and would be intrusive at indoor AC restaurants, movies, etc.”

Helpful Report

Posted 1 month ago

Hi there, Thanks so much for taking the time to share such detailed feedback! We really appreciate your suggestions on adding more material and sizing info. We've noted your comments about the fit and the heating button light, and have passed everything along to our product team to review. We're always working to improve, so thank you for helping us do that.

Posted 1 month ago

“Excellent product, excellent and timely delivery!”

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Posted 1 month ago

“Always great product excellent service 👍”

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Posted 1 month ago

“Be careful on the sales as they don’t exchange if you bought the wrong size. Otherwise I love their products.”

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Posted 1 month ago

“Arrived quickly. I tested my gloves, and at first I thought there was an issue with one of the batteries. I contacted Ororo and they sent some troubleshooting tips, which worked. Both gloves charge and heat properly. Love them! They are bulky, but I can still effectively tap on my phone with the tech-friendly finger tip if needed. I'm certain they will keep my hands warm while I stroll the Christmas markets in Prague and Vienna in a couple of months :)”

Helpful Report

Posted 1 month ago

“Heated gloves barely heat & are awkward on. Wish I didn’t buy.”

Helpful Report

Posted 1 month ago

We're sorry the gloves didn't provide the warmth or comfort you expected. This isn't the experience we want for our customers. We'll share your feedback with our product team as we continue improving the design. Please email support@ororowear.com with your order number and any additional details, and our team will be happy to help.

Posted 1 month ago

“I love the vest. The battery only last 3hr on high.”

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Posted 1 month ago

“Unfortunately I never received the shoes I ordered. It was all my fault. When I placed the order I was in a hurry and did not verify my home address. You have my old address, which I have now corrected on your website. They looked like such comfortable shoes. :(”

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Posted 2 months ago

“We love ororo gear. This is my 3rd purchase of the heated fleece vest. It is perfect for layering under anything when it gets cold. We are a sports family and it’s a great way to stay warm. My only disappointment this time, is that my vest no longer came with a storage bag. I use the storage bag in the off season to keep my battery and charger together w my gear. So I was a bit bummed about that.”

Helpful Report

Posted 2 months ago

“I have an old heavy jacket and I like it a lot. This purchase was not successful. You are an online only brand and the fit varies substantially between different articles. As important as the quality of the product is the service and convenience you support them with. I bought an open box jacket. It was open then, it's still open now. I offered to exchange the item at my cost, as well as to pay any shipping or restocking expenses incurred by providing good customer service. My offer was not seriously considered, I got a form response back declining. But I have gotten twenty emails asking what I can do for you by sharing the word about my interaction. It wasn't a good interaction, I have an expensive jacket I don't want. Take care of your customers before you badger them for feedback!!”

Helpful Report

Posted 2 months ago

Hi Trent, Thanks for sharing your feedback. We totally understand the frustration, and we're sorry for the overwhelming number of emails from our team—that wasn't the experience we wanted for you. Regarding the open-box jacket, it falls under our final-sale policy to keep our returned inventory fresh and hygienic. We know that's disappointing, especially since the fit didn't work out for you. We really appreciate your offer to find a compromise. We've shared your notes on sizing and the checkout process with our team to help improve the experience. Thanks for your patience!

Posted 2 months ago

“Bought this for my daughter's birthday to walk her dogs in the winter. She is absolutely thrilled with it.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Hi I have many items from ororo I walk dogs 365 days a year not only my own dogs but I have a dog walking busness so I am outside several hrs a day I wear ororo from fall thru late spring this is a great company this year I bought two peices a light layering jacke that I can ware spring and fall on its own also as a layering jacket in the winter I also bought the heated sling for the same reasons I haven't used them yet as it is 100* f during the day in Kansas so I will get back with you on how I like them.”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.2 based on 3,398 reviews