ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Christmas Gift ; a heated vest, is worn every day at work, in a freezing environment 1°C 32°F, We are praying it's durable and lasts for years, as it was very expensive for us.”

Helpful Report

Posted 2 weeks ago

“My girlfriend loves it”

Helpful Report

Posted 2 weeks ago

“The shell of the coat is an effective windbreaker; inside the fleece is toasty warm. On a very windy 28 degrees F afternoon, I set the heating at high for five minutes and then medium and finished walking my golden retriever for one hour at low. I did have a scarf and used the hood. (The scarf was to keep my nose warm.) On the seventh chilly day I determined the limit of the battery charge. The temperature was a balmy 45 degrees so I didn’t really need the heaters. My neighbors are very envious.”

Helpful Report

Posted 2 weeks ago

“I ordered size 4xl, should have ordered 3XL, but I really enjoy the vest. Zippers work well, easy to use. I am thinking about buying a full coat. Can the batteries purchased for the vest be used in the full jacket. I am a diabetic, What is the concern about wearing this vest? Should I stop wearing the jacket? Thank you, peoplesart1664@aol.com”

Helpful Report

Posted 2 weeks ago

Hi Arthur, thank you for your review! We’re glad to hear you’re enjoying the vest. For questions related to wearing heated apparel with diabetes or any medical concerns, we recommend consulting a medical professional for the most accurate guidance. Thanks for your understanding.

Posted 2 weeks ago

“I ordered a women's coat, but received a men's coat. I contacted customer service and immediately a women's coat was mailed to me and a call tag was emailed to me to send back the other coat. Your customer service is awesome! Your products are well made and are very warm with the heating! I would not buy anywhere else!! Thank you!”

Helpful Report

Posted 2 weeks ago

“Gloves started to rip within the first few weeks of of use. Customer service was good but the product durability was disappointing.”

Helpful Report

Posted 2 weeks ago

Hi Matthew, thank you for sharing your feedback. We understand how disappointing this can be, and we truly appreciate you taking the time to let us know. We’ll continue working to improve our products and overall experience. Thanks for your understanding.

Posted 2 weeks ago

“Ordered vests w separate heating areas for men. They loved them only drawback is need another battery for long use. Large for stockier broad shoulders and medium for muscular slim build.”

Helpful Report

Posted 2 weeks ago

Hi Melanie, thank you for your review! We’re so happy to hear they loved the vests, and we really appreciate your helpful sizing notes. Thanks again for choosing ororo.

Posted 2 weeks ago

“I absolutely love my new Ororowear jacket.”

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Posted 2 weeks ago

“Annie the Therapy Dog wears her heated vest in Breckenridge a lot when it’s below 32° here in Colorado”

Helpful Report

Posted 2 weeks ago

“Great Customer Service! Bought a vest for my husband. He was so pleased that he bought the jacket too! Keeps him nice and warm when he is out plowing snow with the tractor or just doing errands. Very pleased with purchases!”

Helpful Report

Posted 2 weeks ago

“Best is fantastic. I walk everyday and this vest keeps me nice and comfortable. The heated collar keeps the cold wind from blowing down my back. The heated pockets are perfect for keeping hands warm, and the heated back feels great on a cold day. Would highly recommend.”

Helpful Report

Posted 2 weeks ago

“I love my vest! It's great for all the outdoor activities we like to do and can still enjoy them in the winter!”

Helpful Report

Posted 2 weeks ago

“My wife loves her golf jacket.”

Helpful Report

Posted 2 weeks ago

“I ordered two vests, one for my son to wear walking to the train and to the office and the other one for my son in law to work on his race car. They both love them..”

Helpful Report

Posted 2 weeks ago

“One of the gloves doesn't work. Tags are off so can't be returned.”

Helpful Report

Posted 2 weeks ago

Hi Phyllis, thank you for sharing your feedback. We understand how frustrating this can be. Please feel free to reach out to our customer service team and we’ll be happy to assist you. Thanks for your patience.

Posted 2 weeks ago

“This jacket is one of the warmest jackets I’ve ever owned. Even without using the heated feature. Heated features is a plus when needed. Love this Jacket.”

Helpful Report

Posted 3 weeks ago

“Terrible customer service. I purchased socks, read the product description, and nowhere obvious did it state that they were non-refundable. I received them, they don't fit, and this comapny not only takes three business days to send me the same AI response again and again, but they will not allow me to return them and they're in perfect condition. Their return policy is very sneaky-- there are apparently many different products you can't return, but that do not state "final sale" or anything obvious when you buy. Screw this company. Awful.”

Helpful Report

Posted 3 weeks ago

Hi Natalie, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Please note that due to hygiene reasons, socks are not eligible for returns or exchanges. Our customer service team is already assisting you and will continue to follow up. Thanks for your patience.

Posted 2 weeks ago

“I paid an additional $30 for delivery by Christmas eve and it wasn't even close. I love your gear, but am angry that your site claimed delivery, yet failed. This was a gift for my son - pretty sad!”

Helpful Report

Posted 3 weeks ago

Hi Roger, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. We truly appreciate your support and we’re sorry for the experience. Thanks for your patience.

Posted 2 weeks ago

“Loved my vest so much I bought a coat”

Helpful Report

Posted 3 weeks ago

“Responsive and timely customer support facilitated refund request for issue related to size that did not fit.”

Helpful Report

Posted 3 weeks ago

ororowear.com is rated 4.2 based on 2,627 reviews