ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually never recieved this order so its not possible for me to rate these!”

Helpful Report

Posted 1 month ago

Hi Rachel, we’re sorry for the confusion. According to the tracking information, your order shows as delivered. Please check around your delivery location (front door/garage/mailroom) and with neighbors or building staff in case it was received on your behalf. If you still can’t locate it, please contact our customer service team at support@ororowear.com, and we’ll help further. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Jackets are comfortable at best. Zippers are garbage bought 5 jackets this year for the family and all 5 have either caught the inside and tore it or just completely broke off. Money is spent better elsewhere.”

Helpful Report

Posted 1 month ago

Hi James, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate you sharing your experience with the zippers, and we’ll share your comments with our product team for review and improvement. Our customer service team is actively working with you to help resolve this. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“One battery quit working on the third use. I called customer service and was told that maybe it was the sock, not the batteries, and that I should assess again. It was not the socks because the sock worked fine with the working battery. Then the second battery quit working. The customer service staff person was pleasant, there was just no suggested resolution. Now I'm stuck with an expensive pair of socks that do not work.”

Helpful Report

Posted 1 month ago

Hi Janet, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate you explaining what you tested, and we’re sorry the troubleshooting process didn’t feel helpful. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Love the jacket!!!!”

Helpful Report

Posted 1 month ago

“A bit overpriced (for me).”

Helpful Report

Posted 1 month ago

“The website is good. Publishing of reviews that are critical of thier products or items not so good.”

Helpful Report

Posted 1 month ago

Hi Chris, thank you for your feedback. We appreciate your comments about the website, and we’re sorry this didn’t meet your expectations regarding reviews. We value all customer feedback—including critical reviews. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Unfortunately, the heat pack that we ordered did not get warm. The battery was installed correctly. I am currently trying to contact customer service to assist with a return. If I get a good response I will note it in my review.”

Helpful Report

Posted 1 month ago

Hi Lisa, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to help. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Great product. Used in the hockey rink especially during grandson’s games. Comfortable and easy to activate.”

Helpful Report

Posted 1 month ago

“Works well but heavy battery. Wish jacket was a bit more fitted. Looks a bit frumpy”

Helpful Report

Posted 1 month ago

Hi Nancy, thank you for your feedback. We’re glad to hear it works well. We also appreciate your comments about the battery weight and the fit, and we’ll share them with our product team for review and future improvements. Thanks for choosing ororo.

Posted 1 month ago

“The vest is fine, unfortunately you cannot use just any power pack and the pack you pay extra for doesn’t last long.”

Helpful Report

Posted 1 month ago

Hi Kendra, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our batteries are designed specifically to power the heating system. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I love the vest , I have a medium , I wish the battery lasted longer on medium setting , I got about 4-5 hours”

Helpful Report

Posted 1 month ago

“I am so happy with my heated vest. It was so cold this winter I wore it in the house sometimes. And it was a warm welcome to wear it on my walks outdoors.”

Helpful Report

Posted 1 month ago

“Very comfortable and toasty warm”

Helpful Report

Posted 1 month ago

“Everything and more. Not sure who likes it more me or my husband. Time to buy another one.”

Helpful Report

Posted 1 month ago

“Love my vest Blue and Tan. Only my 3rd one and a Blue & a black one. Does that tell you anything.”

Helpful Report

Posted 1 month ago

“Great product. Needs more zippered pockets.”

Helpful Report

Posted 1 month ago

“I have 2 jackets. Loved the first one so much I came back for a second. Stay cozy without the bulk of other jackets.”

Helpful Report

Posted 1 month ago

“I was very pleased with the persistance of making my product right. It took 3 trys, but the last one was correct. Thank you”

Helpful Report

Posted 1 month ago

Hi Terri, thank you for your feedback! We’re glad we could get everything sorted out and that the final one was the right fit. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“The Ororo Heated Socks are amazing! Perfect heat distribution, as well as battery life and ease of operation. I do wish, however, they could be app-operated. I own an Ororo heated vest as well as heated gloves which equally work amazing! Great products.”

Helpful Report

Posted 1 month ago

“Great company to deal with, the heated vest works great”

Helpful Report

Posted 1 month ago

ororowear.com is rated 4.2 based on 3,064 reviews