ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The larger battery pack is a game-changer! Lasts an entire day, perfect for my cold work environment!”

Helpful Report

Posted 4 months ago

Hi Kurt, thank you for the fantastic feedback! We’re thrilled to hear that the larger battery pack is a game-changer and keeps you powered through the entire day in your cold work environment. Stay warm and productive!

Posted 4 months ago

“Great product! It keeps me warm on my cold morning walks with the dog.”

Helpful Report

Posted 4 months ago

Hi Beverly, thank you for the wonderful 5-star review! We’re thrilled to hear that our product keeps you perfectly warm during your cold morning walks with your dog. Enjoy those cozy strolls together!

Posted 4 months ago

“For me this is the perfect vest. I stay cold during my shifts at work and we can’t have personal space heaters and this works out perfect for me. I throw it on and get warm then shut it off. Thank you for such a perfect investment.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that our vest is the perfect solution for your shifts at work. Thank you for choosing us as your perfect investment. Stay warm at work!

Posted 4 months ago

“We had a problem with the charging cord. One phone call and we had a new cord. My wife loves the vest.”

Helpful Report

Posted 4 months ago

Hi William, thank you for the wonderful 5-star review! We’re thrilled to hear that our customer support team resolved the charging cord issue quickly for you, and we’re so glad your wife is loving her vest. Stay warm and cozy!

Posted 4 months ago

“I love my new ORORO coat. It is warm even withoout the battery pack on. The hood is very thick and warm. I can't wait for next winter :) Bill”

Helpful Report

Posted 4 months ago

Hi Bill, thank you for the awesome 5-star review! We’re thrilled to hear that your new coat keeps you so warm and cozy even without the heat turned on. We love your excitement for next winter—stay warm until then!

Posted 4 months ago

“I love my Ororo heated vest. I did have a problem with the charging cord but when I contacted your customer service office they were very helpful and sent a new charging cord. The new cord works great and I wear my vest to all my grandkids hockey games.”

Helpful Report

Posted 4 months ago

Hi there, thank you for the wonderful review! We’re thrilled to hear that our support team resolved the charging cord issue quickly for you and that you're loving your heated vest. Enjoy staying warm and cozy at all of your grandkids' hockey games!

Posted 4 months ago

“The sim between the armpit is too wide. It is sticking out.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback, Gemma. We’re sorry to hear that the fit of the vest didn’t meet your expectations. Different styles may fit differently based on their design and materials, and we understand this can be frustrating. This item is eligible for our 30-day free return/exchange policy. If you need further assistance with a return or exchange, don't hesitate to contact our customer service team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M-F). Let me know if you have any other questions!

Posted 4 months ago

“I bought gloves & a vest for my wife to use during her kidney dialysis sessions. They have turned out to be excellent gifts. The design & quality is what I hoped for..”

Helpful Report

Posted 4 months ago

Hi John, thank you for sharing. We are truly honored to provide comfort and warmth for your wife during her sessions. Knowing ororo can make a difference means everything to us. Wishing her all the best!

Posted 4 months ago

“Wife loves the heated fleece.”

Helpful Report

Posted 4 months ago

We’re so happy to hear she loves it! Thank you for choosing ororo as a gift for your wife. We hope it keeps her cozy all season long!

Posted 4 months ago

“Fleece jacket ran small. I ordered an XL ran small and the warmth of the heater not so warm”

Helpful Report

Posted 4 months ago

Hi George, thank you for sharing your feedback. We’re sorry to hear the fit and warmth didn’t meet your expectations. Sizing and fit can vary by style due to design, cut, and materials. Warmth can also vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. You may find this guide helpful for troubleshooting the heating experience: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 4 months ago

“I had ordered the wrong size on an Amazon order. The vest was on a Christmas sale. I would have had to return and reorder at a higher price. Ororo exchanged directly. The representative was timely and polite. The exchange was seamless.”

Helpful Report

Posted 4 months ago

“Buyer beware! Return policy prevents return of some brand new products. I bought slippers in a clearance color, they don't stay on. The heated socks are luke warm, bulky. I will not buy from them again..”

Helpful Report

Posted 4 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that your recent purchase didn’t meet your expectations. We understand how frustrating this experience must have been. Clearance items may have different return eligibility based on our return policy, and comfort or warmth can vary depending on fit, usage, and personal preference. That said, your feedback is important to us and will be shared with our team for review as we continue improving our products and customer experience. Thank you again for taking the time to let us know.

Posted 4 months ago

“O/A quality of the vest is good. However I'm not getting more than 2 hours out of a fully charged battery on the lowest heat setting. the vest came with your base battery. I know you sell larger ones ut I still think 2-2.5 hours from a fully charged battery is a little short.”

Helpful Report

Posted 4 months ago

Hi Eric, thank you for sharing your feedback. We’re glad to hear you’re happy with the overall quality of the vest. Battery runtime can vary depending on the heat setting, outdoor temperature, and usage conditions. You may find this guide helpful for understanding battery performance and usage tips: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly We appreciate you taking the time to share your experience. If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 4 months ago

“Received what I ordered and showed up on time.”

Helpful Report

Posted 4 months ago

“The jacket I bought was well designed and made of good materials. Unfortunately, we had to return it because the sleeves were too short. so far Customer Service from Ororo has been a really good experience.”

Helpful Report

Posted 4 months ago

Hi Mike, thank you for sharing your experience! We’re glad to hear you liked the jacket’s design and materials, and we’re sorry the sleeve length wasn’t the right fit for you. We truly appreciate your kind words about our customer service team. Your feedback on the fit will be shared with our team as we continue improving our products and customer experience.

Posted 4 months ago

“Great "Heated Apparel" supported by a really good team of people! They Care and follow up to be sure you are satified. Rich T”

Helpful Report

Posted 4 months ago

“I really like the vest I purchased, but wish the battery charged more quickly and find the vest collar too high to be comfortable when zipped all the way up.”

Helpful Report

Posted 4 months ago

Hi Elizabeth, thank you for sharing your feedback. We’re glad to hear you really like the vest overall. Battery charging time can vary depending on the charger and usage conditions. You may find this guide helpful for more information about battery charging: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge For the collar fit, comfort can also vary based on personal preference and how the vest is worn. We appreciate you letting us know about your experience, and your feedback will be shared with our team as we continue improving our products. Thank you again for taking the time to share your thoughts.

Posted 4 months ago

“Does not feel warm”

Helpful Report

Posted 4 months ago

Hi Sue, thank you for sharing your feedback. We’re sorry to hear the warmth didn’t meet your expectations. Warmth can vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. We recommend making sure the battery is fully charged and securely connected, and allowing a few minutes for the heat to build up after turning it on. You may also find this guide helpful for troubleshooting: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to contact our customer service team at support@ororowear.com.

Posted 4 months ago

“vest works great. But my batterie went bad only after about 10 uses. I reached out. They ask you to jump through a couple of hoops to get it warrantied. After taking pictures and attempting to download them they could not open up the pics. They agreed to have me send the batterie back and theyy would inspect it before sending a new one. All good as I know people try to game the system. After all that they found the batterie was faulty. only about 6 months old. The person who helped me was very nice. But she had to charge me $5.00 to ship me the replacment. I think When I spend $200 on a jacket and purchased an extra batterie at about $50. To nickel and dime for shipping on a faulty batterie during the warranty period. I thought was bad business. That $5 will probably prevent me for purchasing anything else from Ororo.”

Helpful Report

Posted 4 months ago

Hi Carlos, thank you for sharing your experience. We're sorry the battery didn't meet your expectations, and we understand your frustration about the shipping fee. We appreciate your honest feedback. And our customer service team has already been in contact with you to offer assistance.

Posted 4 months ago

“havent tried the replacements yet . the weather has been very warm at this time of year”

Helpful Report

Posted 4 months ago

ororowear.com is rated 4.2 based on 3,205 reviews