Hi Robbie, thank you for sharing your experience with us. We understand how that could feel disappointing and appreciate you taking the time to let us know. The product title and the “What’s Included” section on the product page do outline the items included with the purchase, but we value your feedback and will continue working to make this information as clear as possible. Thanks for your understanding and for choosing ororo.
“Thought I would send this review. I bought one of your vests 6 years ago and the zipper is giving me some problems. The vest still heats well and it will be used for my work around the house. I have a new open box vest and it performs as I would have expected. I have promoted your products to people I meet and let them know what great products you have. I have been an advocate for your vests because of the slim battery size and the heated collar is over top in the winter. I don't know if other vests or jackets have that option, but with the success I've had with my first vest I'll stick with your products. Thanks for the great products”
