“At first, the vest seemed fine. I gave it as a birthday gift to our daughter-in-law. She tried the vest on, put her hands into the pockets, and there, in the pockets was the previous owner’s (!?) doggie sacks, a roll of Smarties candy, and some trash! The previous owner????⁉️ it was as if I had given her a used vest for her birthday! How embarrassing! The previous owner had apparently used the vest at least once - to take a dog for a walk! How disappointing!”
Hi! Thank you for your feedback. We’re really sorry to hear this embarrassing situation.
We have already forwarded your situation to our customer service team. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.
“I got it a Lilly bit roomy so a can fit it over a sweater. But I love it, keeps warm and the heating is a plus. I’m 5’2” and 114 lbs. It covers my bottom also.”
“I chronically underdress for the weather. This vest is a game changer when it comes to sudden drops in temperature. I live in this vest fall, winter, and spring. This is my second purchase and I would recommend this company’s reliability to anyone. The option to buy this at a discounted rate was also a bonus since I already had batteries. Thank you to Ororo customer service for helping me with my size exchange. The process was seamless and easy.”
“The vest that I purchased was an open box item. The previous owner must have had some difficulties with the zipper…and would catch the inside lining…so it would get stuck. I have fixed that problem but it was a little frustrating.
Other than that issue…I love the fit, style and it’s nice and warm!”
