“Customer serive horrible. No help at all... and then when I got the hoodie looks like someone had owned it for awhile washed it and then returned it... and now I have it.”
Hi Juliana, we’re very sorry to hear about your experience and understand how disappointing this must be. Please kindly note that open-box items are change-of-mind or wrong-size returns from customers, and each one is carefully inspected to ensure it’s unworn and in good working condition before being resold. Our customer service team will reach out again to confirm the condition of your hoodie and help resolve the issue for you. Thanks for your patience and understanding.
“Bought this for our teen who refuses to wear a jacket in the rain and cold of the PNW. The hoodie itself is substantial weight and is warm even without the heater, and is exceptionally warm during the school commute or during outdoor fall sports with the heat on low/medium. For reference, kiddo is 5'4" 125 pounds and the small fits roomy, but is not too overly sized. I tried it on and now want one for myself!”
