“Amazing customer service, amazing product. This is keeping my wife warm during a polar vortex here in Minnesota. Works like a charm. Highly recommend. Shout out to their amazing customer service representatives. They helped us in a pinch, and now they’ve got a couple of lifetime customers.”
Hi Ralph, thank you for your review. Please understand that our product title clearly states that the vest does not include a battery set. If you have any other questions, please feel free to reach out to support@ororowear.com. We’d be happy to assist you.
“I ordered two open-box batteries. One works great. The other didn't hold a charge (for even 10 seconds). Customer service was fantastic and they're sending a new one. So, over, I'm very satisfied with the battery pack. The one that works heats my vest for the whole day.”
