“Well, I love my Ororo heated vest but....after charging my "black" battery and putting it in a safe place......I can't find it because it's black! Argh. So that is why I ordered a red on. Will be using it skiing next month. Thanks for the great products!”
“Recently purchased a replacement battery for my ororo vest and it did not fix the vest which means either the battery is faulty or the vest no longer works. So I’m out the cash.”
Hi Irwin, thank you for sharing your experience.
We’re sorry to hear about the trouble you’re having. To help us look into this further and assist you, please submit the troubleshooting form here:
https://www.ororowear.com/pages/troubleshooting
Once submitted, our team will review the details and follow up to help determine the next steps. Thank you for your patience.
“Ive had my heated vest for 3yrs now. As I am outside in cold weather a lot with my dogs it was time to seriously consider another battery. I've put it off because black accessories get lost in the bottom of my training/trialing bags. I LOVE this bright red as I can quickly find it. Wish I could trade in the old black one and bag. Yes I'll buy a colorful new battery bag next.”
“I am loving my vest! It is AMAZING.
Definitely needed another charger.
Battery life is short. Ordered this one,
NO CHARGER INCLUDED!
For this price, you could have sent the charger.
How am I supposed to charge 2 batteries on 1 charger? Great, now have to buy a charger.
Your company should know better.”
Hi Sally Anne, thank you so much for sharing your thoughts, and we’re really glad to hear you’re loving your vest. We’re sorry the additional battery didn’t meet your expectations regarding the charger. The battery is designed to work with any USB-C wall adapter you already have at home, which helps reduce electronic waste and environmental impact. You can simply pair it with any USB-C charger to power it up. Still, we truly appreciate your feedback, and we’ll share it with our team as we continue improving the experience.
