“I lost the battery charger for my winter jacket, called Ororo for a replacement, and left a message for a return call. My call was returned by a helpful and professional woman who had to look at some length to find the proper battery charger and cord that I needed because my coat is an older model. She found it and placed the order for
me. Proper item arrived, & I am ready to enjoy my wonderful & warm winter jacket-a very satisfied customer.”
Hi Barbara. Thank you so much for sharing your experience! We’re glad our team could locate the right charger and get it ordered for you, and we’re happy to hear you’re ready to enjoy your wonderful winter jacket.
Hi there, we’re truly sorry for the mix-up. That must have been frustrating to receive the wrong items. Our customer service team is already working on your case and will make sure you receive the correct charger as soon as possible. Thank you for your patience — we’ll get this sorted for you.
“The charger works. The battery is another matter. It does not charge. Contacting customer service is a waste of time. 2nd battery to have a problem. Need to jump thru hoops. Still waiting to hear from Ororo about a refund. The apparel is good, but the batteries have a major quality issue. Would NOT recommend this brand because of these 2 issues.”
Hi Dino, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this.
“This charger is a backup for the one we have. We love our heated vest so much that we don’t want to take a chance of not being able to keep them charged all of the time!!”
