Hello Henry, thank you for your review, and I am sorry to know the size doesn't fit you and your wife. The item you purchased is the open box item, which is a final sale item and is not eligible for returns or exchanges. Here is the policy for your review - https://www.ororowear.com/pages/returns-exchanges
However, our customer service representative will reach out to you to collect more information and see what we can do for you.
“Really enjoying these gloves. Keeps properly heated for a long time, good quality, and cheaper than the $$ I spent on my husband’s Hestra gloves. I have small hands and wish there was an XS option; the size small is a bit big on me.”
“Hard to say how good these gloves work cause it’s mid May in GA and heated anything isn’t really necessary. They look well made and they do heat up. I look forward to using them on my motorcycle next fall.”
