Hi Jerry, thank you for sharing. We hope it works well for you once the colder weather arrives and you start using it with your heated jacket and pants. We look forward to hearing your updated experience when you’ve had a chance to try it out. Thanks for your support.
Hi Ann, we understand your concern. The battery you purchased is a different type and may not be designed to fit all garment battery pockets. Each product has specific battery compatibility recommendations listed on the product page to ensure proper fit and performance. If you have any questions about battery pocket fit or compatibility, please feel free to reach out to our customer service team for further assistance. Thank you for your patience.
Hi Melanie, thank you for letting us know. We’re sorry to hear about the sizing issue and the delay in communication. Our customer service team is following up on this and will assist you as soon as possible. Thank you for your patience.
“Although this is a great battery it won’t fit the jacket that I bought her. I don’t understand, why sell one that doesn’t fit your product? The old one will last about 4 hours and she works 12 hour shifts so thought what a great Christmas present. No return it, measure then go from there but won’t be here till after the holidays.”
Hi Bryan, I’m really sorry for the confusion and the inconvenience — I know how frustrating it is. I’ll make sure your feedback is passed along to our product team so we can improve compatibility guidance in the future. If you could share the exact jacket style with our customer service team, they will help you choose the correct battery so you can still get everything sorted in time for Christmas. We’ll do our best to make this gift work out smoothly for you. Thank you for your understanding.
