“It might work wonderfully, but it is too large for the traditional ororo heated vest. The description of the item did not make that clear. The review forced me to rate the battery, so gave it 3 star, but might be a 5 if it fit the vest.”
Hi Susan, thanks for taking the time to share your experience. We understand how frustrating it can be when compatibility expectations aren’t fully clear. You can find compatible options here for reference: https://www.ororowear.com/collections/pd-10k-compatible-collection
Your feedback is helpful to us, and we’re continuing to improve how product compatibility details are presented on our product pages. Thank you for your understanding.
Hi Nick, thanks for sharing your feedback. Battery performance can vary depending on usage settings, environment, and the specific style of the product. We appreciate you taking the time to share your experience. If you have any questions or need further assistance, please feel free to contact our customer service team. Thanks for your patience.
“This battery is large for a 10K. It does not fit in the storage pocket. The battery is very heavy. There are 20K batteries that are smaller and weigh less. I an disappointed with the design. I have both a vest and coat. My wife has a coat and we were going to use the battery as a spare.”
Hi there, thank you for sharing your feedback.
We’re sorry to hear that the battery size and weight didn’t meet your expectations. Battery fit can vary depending on the specific vest or coat design, and not all battery capacities are intended to fit every storage pocket. We understand how disappointing that can be, especially when you were planning to use it as a spare.
If the battery is new and with tags, it may be eligible for return or exchange. We recommend reaching out to our customer service team to review your order and confirm whether it qualifies. Your comments regarding the battery design have also been noted and shared with our product team for future consideration. Thanks for your understanding.
Hi Jerry, thank you for sharing. We hope it works well for you once the colder weather arrives and you start using it with your heated jacket and pants. We look forward to hearing your updated experience when you’ve had a chance to try it out. Thanks for your support.
Hi Ann, we understand your concern. The battery you purchased is a different type and may not be designed to fit all garment battery pockets. Each product has specific battery compatibility recommendations listed on the product page to ensure proper fit and performance. If you have any questions about battery pocket fit or compatibility, please feel free to reach out to our customer service team for further assistance. Thank you for your patience.
Hi Melanie, thank you for letting us know. We’re sorry to hear about the sizing issue and the delay in communication. Our customer service team is following up on this and will assist you as soon as possible. Thank you for your patience.
“Although this is a great battery it won’t fit the jacket that I bought her. I don’t understand, why sell one that doesn’t fit your product? The old one will last about 4 hours and she works 12 hour shifts so thought what a great Christmas present. No return it, measure then go from there but won’t be here till after the holidays.”
Hi Bryan, I’m really sorry for the confusion and the inconvenience — I know how frustrating it is. I’ll make sure your feedback is passed along to our product team so we can improve compatibility guidance in the future. If you could share the exact jacket style with our customer service team, they will help you choose the correct battery so you can still get everything sorted in time for Christmas. We’ll do our best to make this gift work out smoothly for you. Thank you for your understanding.
