“I received a pair of heated gloves as a gift. I had defective batteries and it took well over a month to receive the replacement batteries. I called numerous times and never reached an agent. Each time I did call I left a message. The return call came hours after my call and at an inopportune time. I finally began email exchanges which took considerably more time to rectify than a phone call. It's the worst customer service I have ever received from a company!”
Hi Donald, thank you for sharing your experience. We’re truly sorry to hear about the delay and the frustration you encountered trying to reach our team. Please rest assured that your feedback regarding response times and communication channels has been shared with our team as we continue working to improve our customer support experience. We appreciate you taking the time to let us know.
“I was told these batteries would fit my Calgary gloves, but they did not. The batteries I needed were no longer available, which makes my gloves unusable.
The gloves are not cheap and I think this is a marketing ploy to force consumers to buy new ones.”
Hi martha, thank you for sharing your concerns. We understand how frustrating this situation must feel. Please rest assured that we are currently following up on this matter. Thank you for your patience while we work toward a resolution.
“They don't retain charge very long. If you're going to be out all day, better take at least one extra pair of batteries. Mine last about three 1-hour walks.”
Hi there! Thank you for your feedback on the B22A Battery. We appreciate your insight regarding the charge retention; we understand that longer outings may require extra batteries. If you have any other comments or need assistance, feel free to reach out. We’re here to help! :)
Hi there, thank you for your review. Please feel free to contact us at support@ororowear.com if you need any assistance from us. We are always here to help :)
“I bought a spare set of batteries with my gloves to ensure I'd have a fully charged set of batteries ready to go at all times. I leave my gloves in my truck with the backup batteries in my center console. Every single time I go to wear the gloves the batteries in both gloves are dead and I have to swap to my backup batteries. I ensure multiple times that the gloves are off when I place them in my truck. I thought it was maybe an issue with the batteries being cold, but if that was the case my spares would be dead too. So I guess I have a defective pair of gloves. I am now going to leave them in the truck, but not plug the battery packs in until I need to use my gloves. Weird and disappointing.”
Hi Martin, thank you for sharing your experience with us. We're sorry to hear that you're confused with the battery life in your gloves. If the battery issues still exist, please don't hesitate to reach us at support@ororowear.com, and we will help look into your concerns about the batteries and the gloves. Stay Toasty!
Hi Ryan, thank you for your review and thank you for your support. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
