Hi Cathy, thank you for sharing your experience with us. We understand the importance of battery performance during colder weather. Battery life can vary depending on environmental conditions and how the vest is used. If you have any questions or need further assistance, please don’t hesitate to reach out to us — we’re here to help. Thank you for your understanding.
Hi Meera, I’m really sorry the box arrived in such poor condition — that’s definitely not the experience we want for you. We’ll share this with our logistics team to help prevent it from happening again. Regarding the charging cable, the product page’s What's Included section notes that the battery is the only item included, so the cable isn’t part of this set. If you need help choosing the correct cable or charger, our customer service team is happy to assist.
