Hi Georgeanne, thank you for letting us know. We’re sorry to hear about the charging issue. To help our team better review and assist you, please submit the troubleshooting form here:
https://www.ororowear.com/pages/troubleshooting.
Once submitted, our customer service team will follow up and help resolve the issue. Thank you for your patience.
“I bought my family socks, gloves, and vests for a college football playoff game. 13° and windy. We had a great time and the products worked as advertised.
Almost a year later, one of the batteries wouldn’t take a charge. I had an extra, so all was good for the game.
I emailed Ororo that evening and received a personal response that same night. After a few additional emails for more information, they sent a new battery under warranty. That’s how companies are supposed to do it. Thanks Ororo. Great job guys.”
Hi Dave, thanks so much for sharing your experience! We’re glad the gear helped you stay warm during the game, and we’re even happier that our warranty process was quick and personal. If you ever need anything else, we’re here for you.
