“My vest originally came with a charging cable that didn’t work. When I contacted the company, they sent me this new one, which works just fine. Also, they sent it in a timely manner.”
“Ordered a vest and cable not included; customer service assured me they would send it, but I have not received it. Now I am getting review requests for the cable. I like the vest, and it charges ok with a standard cable. But it’s kinda hard to review a cable I never received.”
Hi Kate, thank you for sharing your experience with us. We’re glad to hear you like the vest, and we’re sorry for the confusion and inconvenience regarding the cable. Please rest assured that our customer support team is actively following up on this matter to make sure it’s resolved. Thank you for your patience and for choosing ororo.
Hi Kathleen, thank you for letting us know.
We’re sorry for the frustration this has caused. Our customer service team is already following up on the missing cable and working to resolve this for you. Thank you for your patience.
“The amazing service to replace our cable was flawless, kind and had continued follow through to make sure we were more than satisfied.
The product... excellent!”
