“My husband and I have had a few different brands of "heated" clothing. When I needed new gloves I decided to do a little shopping and found Ororo. Glad I did. The gloves are beautiful and light enough that I can wear them while golfing on that last day before the club closes. Got a pair for my husband and he prefers this brand as well. I will definitely be trying the clothing next. Just want to touch on the service a little bit. When I got my gloves out this fall, the charger wasn't working. When I connected with Ororo they were very accessible and helpful in replacing the charger. I believe I was within the allotted time for the warranty. Very good service.”
“This came with the heated gloves I bought so I could ride my bike to work year round in the mountain town where I live. One of the charging cables stopped working after 4 months of daily use. Why bother manufacturing something that doesn’t work? They sent me a replacement quickly but now I have the useless one to dispose of and this new one which I anticipate might break soon as well. What a waste. Find a company with better manufacturing is my take. If such a company exists anymore. And these gloves were not cheap! $100 on sale”
Hey there, thank you for your review, and we apologize for the unpleasant user experience of the charging cable. Over time and with increased usage, the cable will reduce durability. We are sorry but this cannot be completely avoidable. We can totally understand your frustration, and this is not what we expect. We will mark your feedback and send it to the team for further improvements.
Upon checking, your order is still under the one-year warranty and our customer representative has processed the warranty claim for you. If you need any further assistance with the replacement, feel free to drop us a message at support@ororowear.com.
