Hi Daniel, we’re truly sorry to hear that the product didn’t perform as you expected. Brand new, unworn items with tags can be returned or exchanged, and our holiday return window is extended until January 15th, 2026, for Toasty Club Members. Our customer service team is already processing your return request. Thank you for your patience and support.
Hi Cheryl, we’re truly sorry to hear about your disappointment with the product. We completely understand how frustrating that can be. Our customer service team is already assisting you with troubleshooting and will make sure this issue is properly resolved. Thank you for your patience and understanding.
