“The length of the sleeves are short. Also the heat zones are only at the back of the shoulders and in the pockets.(You can hardly feel it in the pockets.) I have bought several of their items and this is my first disappointment. I assumed it would be as good as the others and took the tag off first so I cant return it.”
Hi Sandy, thanks for sharing your feedback. We understand how disappointing this must be, especially since you’ve had positive experiences with other items before. Your comments about the sleeve length and heating zone placement are appreciated, and we’ll continue working to improve our product design and overall experience. Thank you for taking the time to let us know.
“I have the Ororo vest and heated seats that have given me amazing comfort during my daughter's long figureskating sessions these past few years. I only wish I had purchased them in the beginning and then I could have enjoyed their warmth for the full 10 years of her figureskating. Recently I purchased the heated hoodie to help me tolerate the freezing temperatures in Maryland when I walk my dogs. I find myself wearing it most of the days and especially first thing in the morning. My only gripe is the battery is located right over my left hip bone :( Not a bad place to perch my elbow at times, but seems like the placement could be a little better like in the vests. Regardless, I am rarely without now that we have had the Arctic blast usher in winter.”
Hi Caroline, thank you so much for sharing your experience — it means a lot to hear how our vest and heated seat helped you through all those chilly figure-skating sessions and cold Maryland dog-walk mornings. We completely understand your point about the battery placement on the hoodie. Comfort is so important, and your feedback is incredibly valuable. We’ll make sure to pass your suggestion along to our product development team as we continue improving our designs. Thank you again for being such a loyal ororo customer!
“I’ve been waiting for this lighter weight, longer heated jacket. The only thing I don’t like is how the battery sticks out so far on the side. Not sure how that could be changed.”
Hi William, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this.
