“Let me start off by saying that I’m a great fan of Ororo. I have purchased a number of items over the years and love them all. I was disappointed, however with this fleece jacket, it was probably that I had the wrong expectations. I thought it would warm up like my vest do but apparently the fabric in the fleece jacket is thicker so it doesn’t feel warm or barely warm on your neck. I have to say, however, in the other areas - the back and the pocket was warm. As always, the customer service with Ororo was fantastic!”
Hi Liz, thank you so much for your continued support over the years—we truly appreciate you being such a loyal fan of ororo. We’re glad to hear you’ve loved your other items and that your experience with our customer service has been fantastic. We’re sorry this fleece jacket didn’t quite match your expectations in terms of the neck warmth. As you mentioned, fabric thickness and material can influence how the heat feels in certain areas. We’re glad to know the back and pocket heating performed well for you. Your feedback has been shared with our team as we continue refining our designs. Thank you again for your honest review and for choosing ororo.
