“I accidentally ordered the Lite version of these pants, which have the new smooth lining. I bought them during the September customer appreciation month so received the special discount. I called to exchange them for the fleece lined version (same price) but was told I would have to pay full price, because the customer appreciation month is passed and they consider it a different product, not like if it was a size exchange. This is disappointing to me that they would not exchange the pants simply because the lining is different. I was further disappointed when I tried the pants on to decide if I could learn to appreciate the new lining material. Other than the waistband, the pants fit larger than the size 6 I had purchased last year - quite a baggy balloon effect. Too much tailoring needed to get them to fit decently so will be returning them.”
Hi there, we’re sorry to hear about your experience with the exchange process, and the fit of the pants didn’t meet your expectations. Since your purchase was made at the regular price, you could return the item within 30 days if it doesn’t meet your expectations. Our customer service team will assist you with the return process. Thank you for your patience and cooperation.
