Hi Linda, thank you for sharing your feedback. We understand how frustrating this can be. Charging performance can vary depending on the charger used, and in some cases the battery may not be charging properly. Please feel free to contact our customer service team so we can help check this with you and assist further. Thanks for your patience.
“Received as a gift, this is the perfect vest for keeping me warm in a chilly house as well as walking in the neighborhood. The battery is sufficient to warm the vest and me for hours. When too warm, I turn off the vest to save battery-life. The vest is well made with a pocket to hold the battery. The battery is easy to recharge which I do at night.
I like the vest so much I bought one for our daughter. She wears it in the office. In the South Carolina Lowcountry it is not usually this cold, so the vest is truly a blessing to keep me warm and not grumpy. Thank you Ororo!!”
“I need to exchange the small vest for a medium. The one I bought is nice but too small. Please give me a Mickebrian04@gmail.com 218 355 1516. Thank you Brian Micke 7247 St Louis River Road, Cloquet,MN 55720”
“The jacket arrived late ( after I paid for express shipping) Battery was junk , had to use an older model battery from Ororo and not sure the quality is what is was in the past . Probably never get a one of their products again.”
Hi Wayne, thanks for sharing your experience. We’re sorry to hear this has been frustrating and understand your disappointment. Our customer service team is currently following up on this and working to assist. We appreciate your patience. Thanks for understanding.
Hi there, thank you for sharing your honest feedback.
We’re truly sorry to hear about this experience, especially since these items were purchased as Christmas gifts. We understand how frustrating and disappointing it can be when sizing expectations don’t match, particularly when decisions are made based on product images and descriptions. Your comments about the model information and sizing guidance are very important, and they’ve been shared with our team as we continue working to improve the accuracy and clarity of our product pages.
We appreciate you taking the time to explain what happened, and we sincerely regret that this first experience with our brand did not meet your expectations. Your feedback helps us identify where we need to do better going forward.
