“I was so excited to get my Ororo vest and when I got the notification that it had been delivered I raced home to find NOTHING. Checked the tracking and it said that it was delivered to Arkansas. I live in Ohio. Contacted customer service and they said we needed to contact the UPS. We contacted UPS and they said they shipped to the address listed on the shipping label.
Contacted Ororo again and went back and forth for 2 days on resolution. Come to find out, Ororo mixed up the shipping number on the tracking confirmation email. Dealing with customer service was an awful experience that took about 10 emails back and forth. I did not have time to problem solve their shipping issues. Finally got my vest.
WOULD NOT RECOMMEND THIS COMPANY.”
Hi Kristina, we’re truly sorry for the frustration and inconvenience this experience caused. We completely understand how upsetting it must have been to deal with the shipping confusion and multiple follow-ups. Your feedback is very valuable — we’ll communicate this with our customer service team to help improve our process and prevent similar issues in the future.
“I love all my Ororo products! Very well made and they help me regulate my temperature. With my chronic illnesses, I get cold very easily so having the vest and coat are essential items in my wardrobe. I’m surprised but my favorite part of the vest is the neck warmer! I feel so cozy! I’m excited for the weather to get cooler so I can wear the vest more!”
Hi Gwendolyn! We’re thrilled to hear that you love our ororo products and that they are helping you stay warm and comfortable. The neck warmer is such a cozy feature, and it’s wonderful to know it’s your favorite part! We hope you enjoy every moment in your vest as the cooler weather approaches.
“Here in Michigan we're approaching spring, but winter's not over yet. The Ororo Pro Heated Vest bridges the gap between the seasons perfectly. It's great for those days when you still need a little help to take the chill off.”
