“I would recommend buying a size larger due to the bulkiness of the battery. I was surprise that the highest heat setting was not what I expected, I was hoping it be a little warmer. Also when checking out there should be a clear indication whether the product is returnable or exchangeable.”
Hi Nhi, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Heating performance can vary depending on factors like the heat setting, environment, and what’s worn underneath. You can check whether the item is eligible for returns or exchanges by viewing the Warranty & Return section on the right side of the product page (next to the images). Thanks for your understanding.
Hi there, thank you for sharing your feedback. We’re sorry to hear the fit didn’t meet your expectations. As noted on the product page, open-box items are final sale and not eligible for returns or exchanges. We appreciate you taking the time to let us know.
