“I received my vest for Christmas and I love it! I mostly wear it at work and at hockey games. It’s comfortable with roomy pockets, and the pattern is easy to access for charging. Easy to operate; highly recommend!”
“I bought an open-box Ororo heated vest, but it never turned on or heated up. I assumed nothing could be done since it was an open-box purchase, so I set it aside for a few months.
Then I checked the Ororo website and discovered they offer a 6-month warranty on open-box items for any issues. I reached out to their customer service right away and got an immediate, helpful response.
My rep, Ivy, was fantastic—we went through troubleshooting steps together, and when it was clear the vest was defective, she quickly arranged a full replacement. Her replies were always prompt and professional, which made the whole process stress-free.
I'm thrilled with Ororo! I've owned several of their products over the years with zero problems before this, and now my faith in the brand (and their top-notch customer service) is even stronger. I happily recommend Ororo to anyone asking about heated apparel—issues get handled exceptionally well.
Thank you, Ivy and the Ororo team!”
