“I gifted this to my wife who complains a lot about feeling cold. She loves the warm feeling when she wears the vest which looks great. Battery charging is simple.”
Hi there, thank you for sharing your feedback. We understand how confusing this can be if you haven’t received or used the product yet, and we’re sorry for the experience. We truly appreciate you letting us know and will continue working to improve the overall shopping and review experience. Thanks for your patience and understanding.
“I purchased the heated vest as a Christmas gift for my wife after seeing our daughter's vest. I bought the size my wife normally wears, but she would prefer a larger size to wear over bulkier sweaters. When she tried to exchange it, we found that I had inadvertently purchased from Ororo's Final Sale link. I didn't see anything about it being a final sale when I placed the order. She tried to exchange it, and was told Ororo would make an exception but it would cost — shipping and restocking fees. My wife is trying to boycott Amazon, but, alas, she can purchase the same vest on Amazon in the correct size, and if it doesn't fit,, she can return it. If "local" businesses want us to purchase directly from them, they need to make it easier and have better return policies. Rather than return the vest to Ororo, our daughter will buy it from my wife, and my wife will order a different size from Amazon.”
Hi there, thank you for taking the time to share such detailed feedback.
We’re sorry to hear about the frustration around sizing and the final sale experience, especially since the vest was a Christmas gift. We understand how disappointing that can be. Your comments about the return process and overall shopping experience have been noted, and we’ll continue working to improve clarity and make purchasing directly from us a better experience. We appreciate you sharing your perspective. Thanks for your patience.
