Hi Bill, thank you for the 5-star review! We're thrilled to hear that your classic heated jacket keeps you very warm even without turning the battery on.Thanks for your support!
Hi Bill, thank you for sharing your feedback. We’re sorry to hear that you haven’t received your coat yet, and we understand how disappointing it can be to wait for an order you were looking forward to. Our customer service team will follow up to check the order and delivery details and assist with the next steps. Thanks for your patience.
“Love this jacket, it heats up very fast, and makes my walks with my dog right now much more bearable. I love the three different heat settings!
One complaint is that the pockets aren't big enough to hold the gloves that I got for Ororo (not really, have to fold each glove in half, and only can fit one in each side pocket, and I can't zip up that pocket so it doesn't feel as secure as I'd like.I feel that since both are made by the same company it would be easy to adjust pocket size to handle the company's gloves a bit more.”
Hi Adrienne, thank you so much for your review! We’re thrilled to hear you love the jacket and that it’s helping make your dog walks more comfortable. We also really appreciate your suggestion about the pocket size, and we’ll continue working to improve our products. Thanks again for choosing ororo.
“The. Jacket is well made and insulated to keep your body really warm when you’re outside in cold temperatures. I purchased a second jacket for my son who spends a lot of time outside walking his dog.”
“I purchased this jacket along with a woman’s vest and another heated jacket. One of the pictures showed a man that was 6’1 184 lbs wearing a medium. Based off this picture, I decided to size down on my items. I figured they ran large if that guy was wearing a medium. Well needless to say all three items were too small. The men’s medium coat barely fits my 135 lb daughter. I don’t know if they have the weight wrong on the pic but there is mo way a 184 lb man can wear a medium. Now I have 2 heated jackets and 1 vest that no one can wear and I can’t exchange due to ordering during a final sale. Ignoring the fact I also had no Christmas gift to give to the people I bought them for. Update your info on the description so people don’t use it to determine what size to order”
Hi Cindy, thank you for taking the time to share your experience.
We’re truly sorry to hear about the frustration this caused, especially since these items were intended as gifts. We understand how disappointing it is when sizing expectations don’t align, and we appreciate you pointing out the confusion around the model reference. Your feedback regarding sizing descriptions and model information has been noted and shared with our team, and we’ll continue working to improve clarity and accuracy to help customers choose the right size in the future.
Thank you for sharing your honest feedback—it helps us improve.
