“I purchased this jacket along with a woman’s vest and another heated jacket. One of the pictures showed a man that was 6’1 184 lbs wearing a medium. Based off this picture, I decided to size down on my items. I figured they ran large if that guy was wearing a medium. Well needless to say all three items were too small. The men’s medium coat barely fits my 135 lb daughter. I don’t know if they have the weight wrong on the pic but there is mo way a 184 lb man can wear a medium. Now I have 2 heated jackets and 1 vest that no one can wear and I can’t exchange due to ordering during a final sale. Ignoring the fact I also had no Christmas gift to give to the people I bought them for. Update your info on the description so people don’t use it to determine what size to order”
Hi Cindy, thank you for taking the time to share your experience.
We’re truly sorry to hear about the frustration this caused, especially since these items were intended as gifts. We understand how disappointing it is when sizing expectations don’t align, and we appreciate you pointing out the confusion around the model reference. Your feedback regarding sizing descriptions and model information has been noted and shared with our team, and we’ll continue working to improve clarity and accuracy to help customers choose the right size in the future.
Thank you for sharing your honest feedback—it helps us improve.
“Super Solid jacket! Love the tescture and feel of it and its warm with out the battery pack, but with the battery pack its next level of comfort. Will be buying more in the future !”
