Thank you for sharing your feedback, Antonio. We’re sorry to hear that the battery inclusion details and your support experience were frustrating.
This open-box jacket is sold without a battery set, and we appreciate your feedback on how that information is presented. If you’ve contacted our support team and haven’t received a response within 48 hours, please feel free to reach out again at support@ororowear.com or call us at 1 (702) 751-7639 (9 am to 6 pm EST, M–F) so we can make sure your message is followed up on.
